ConvergeHub vs. Freshdesk
ConvergeHub vs. Freshdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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ConvergeHub | Small Businesses (1-50 employees) | ConvergeHub is a converged CRM for SMBs. According to the vendor, this solution can manage all of your sales, marketing, support, and billing needs, with a converged, full-featured, yet extremely easy-to-use CRM that is priced within reach. The vendor’s value proposition is that the features are optimized for small to medium-sized businesses that have the same needs as large corporations–but don’t have massive budgets to integrate or pay for expensive add-ons. All ConvergeHub CRM… | $9 per user - per month | |
Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
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ConvergeHub | Freshdesk | |
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Sales Force Automation |
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Customer Service & Support |
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Marketing Automation |
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CRM Project Management |
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CRM Reporting & Analytics |
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Customization |
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Platform |
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Security |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ConvergeHub | Freshdesk | |
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Small Businesses | Salesmate Score 9.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Creatio Score 9.1 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Creatio Score 9.1 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ConvergeHub | Freshdesk | |
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Likelihood to Recommend | 8.0 (1 ratings) | 8.8 (212 ratings) |
Likelihood to Renew | - (0 ratings) | 9.8 (14 ratings) |
Usability | - (0 ratings) | 8.9 (35 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 8.6 (4 ratings) |
Support Rating | - (0 ratings) | 8.6 (33 ratings) |
In-Person Training | - (0 ratings) | 8.2 (1 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.4 (142 ratings) |
Configurability | - (0 ratings) | 8.5 (3 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.1 (3 ratings) |
Ease of integration | - (0 ratings) | 8.8 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.0 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.8 (2 ratings) |
ConvergeHub | Freshdesk | |
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Likelihood to Recommend | ConvergeHub | Freshworks Inc |
Pros | ConvergeHub | Freshworks Inc |
Cons | ConvergeHub | Freshworks Inc |
Likelihood to Renew | ConvergeHub No answers on this topic | Freshworks Inc |
Usability | ConvergeHub No answers on this topic | Freshworks Inc |
Reliability and Availability | ConvergeHub No answers on this topic | Freshworks Inc |
Performance | ConvergeHub No answers on this topic | Freshworks Inc |
Support Rating | ConvergeHub No answers on this topic | Freshworks Inc |
In-Person Training | ConvergeHub No answers on this topic | Freshworks Inc |
Online Training | ConvergeHub No answers on this topic | Freshworks Inc |
Implementation Rating | ConvergeHub No answers on this topic | Freshworks Inc |
Alternatives Considered | ConvergeHub | Freshworks Inc |
Contract Terms and Pricing Model | ConvergeHub No answers on this topic | Freshworks Inc |
Scalability | ConvergeHub No answers on this topic | Freshworks Inc |
Return on Investment | ConvergeHub | Freshworks Inc |
ScreenShots | ConvergeHub Screenshots |