What users are saying about

ConvergeHub vs Freshdesk

ConvergeHub
2 Ratings
Freshdesk
Top Rated
165 Ratings

ConvergeHub

2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Based on 2 reviews and ratings

Freshdesk

Top Rated
165 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Based on 165 reviews and ratings

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.

Read full review

Prashant Choudhary | TrustRadius Reviewer
Prashant Choudhary
View all 1 answers on this topic

Freshdesk

It is well suited for organizations that are just looking for an easy to use helpdesk solution, without being too complicated to set up/manage. As it is a web-based cloud solution, there is also the benefit of the back-end of the program being managed by the vendor, so there is not a need for a Sys Admin to run this on a server and manage it. It is less suited for environments that are looking for a "complete" service desk system, which includes features such as asset tracking, inventorying, etc. Freshdesk is more of a basic service desk system, that contains most of what some organizations need for a basic helpdesk tracking solution.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 50 answers on this topic

Feature Rating Comparison

Sales Force Automation

ConvergeHub
8.3
Freshdesk
—
Customer data management / contact management
ConvergeHub
9.0
Freshdesk
—
Workflow management
ConvergeHub
9.0
Freshdesk
—
Territory management
ConvergeHub
8.0
Freshdesk
—
Opportunity management
ConvergeHub
9.0
Freshdesk
—
Integration with email client (e.g., Outlook or Gmail)
ConvergeHub
7.0
Freshdesk
—
Contract management
ConvergeHub
8.0
Freshdesk
—
Quote & order management
ConvergeHub
9.0
Freshdesk
—
Interaction tracking
ConvergeHub
8.0
Freshdesk
—
Channel / partner relationship management
ConvergeHub
8.0
Freshdesk
—

Customer Service & Support

ConvergeHub
7.0
Freshdesk
—
Case management
ConvergeHub
7.0
Freshdesk
—

Marketing Automation

ConvergeHub
9.0
Freshdesk
—
Lead management
ConvergeHub
9.0
Freshdesk
—
Email marketing
ConvergeHub
9.0
Freshdesk
—

CRM Project Management

ConvergeHub
9.0
Freshdesk
—
Task management
ConvergeHub
9.0
Freshdesk
—
Billing and invoicing management
ConvergeHub
9.0
Freshdesk
—
Reporting
ConvergeHub
9.0
Freshdesk
—

CRM Reporting & Analytics

ConvergeHub
8.0
Freshdesk
—
Pipeline visualization
ConvergeHub
8.0
Freshdesk
—
Customizable reports
ConvergeHub
8.0
Freshdesk
—

Customization

ConvergeHub
7.5
Freshdesk
—
Custom fields
ConvergeHub
8.0
Freshdesk
—
API for custom integration
ConvergeHub
7.0
Freshdesk
—

Platform

ConvergeHub
9.0
Freshdesk
—
Mobile access
ConvergeHub
9.0
Freshdesk
—

Security

ConvergeHub
9.0
Freshdesk
—
Role-based user permissions
ConvergeHub
9.0
Freshdesk
—

Incident and problem management

ConvergeHub
—
Freshdesk
8.7
Organize and prioritize service tickets
ConvergeHub
—
Freshdesk
9.0
Expert directory
ConvergeHub
—
Freshdesk
8.4
Subscription-based notifications
ConvergeHub
—
Freshdesk
8.4
ITSM collaboration and documentation
ConvergeHub
—
Freshdesk
7.6
Ticket creation and submission
ConvergeHub
—
Freshdesk
9.3
Ticket response
ConvergeHub
—
Freshdesk
9.7

Self Help Community

ConvergeHub
—
Freshdesk
8.3
External knowledge base
ConvergeHub
—
Freshdesk
8.7
Internal knowledge base
ConvergeHub
—
Freshdesk
7.9

Multi-Channel Help

ConvergeHub
—
Freshdesk
7.4
Customer portal
ConvergeHub
—
Freshdesk
8.4
IVR
ConvergeHub
—
Freshdesk
3.0
Social integration
ConvergeHub
—
Freshdesk
7.6
Email support
ConvergeHub
—
Freshdesk
9.8
Help Desk CRM integration
ConvergeHub
—
Freshdesk
8.3

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.

Read full review

Prashant Choudhary | TrustRadius Reviewer
Prashant Choudhary
View all 1 answers on this topic

Freshdesk

  • The new interface is very clean and easy to navigate.
  • Awesome knowledgebase, free training and responsive support (even with a free plan) allow my team to spin up on the system without hours of internal training sessions.
  • Easily integrates with custom domains for seamless client experience.
  • Tagging and reassigning is easy.
  • Mobile apps work well and allow for easy use across multiple platforms (particularly useful when working remotely).
  • Lots of great features within the free plan.
  • The free plan allows for a fair amount of branding/customization of client portal.

Read full review

Jennifer Hess | TrustRadius Reviewer
Jennifer Hess
View all 50 answers on this topic

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.

Read full review

Prashant Choudhary | TrustRadius Reviewer
Prashant Choudhary
View all 1 answers on this topic

Freshdesk

  • We are a b2b provider, and we haven't found a good way of identifying the contacts with each of our customers. Tagging the contact seems to be a way, but you need to do couple of extra clics to go into the contact details and then introduce the client identification as a tag.
  • I didn't find a good way to identify tickets with a status representing that it's overdue because of the client.
  • The merging tool, although VERY useful, isn't for me completely intuitive. I have to pay a lot of attention at the icons and read the tooltip to make sure I'm keeping as main ticket the one that I want.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 50 answers on this topic

Likelihood to Renew

ConvergeHub

No score
No answers yet
No answers on this topic

Freshdesk

Freshdesk 10.0
Based on 4 answers
Freshdesk is feature rich and easy to use. The setup is intuitive and can integrate with Google, so we do not need to create accounts for new employees. The first time an employee needs to create a ticket they login with their Google account and the Freshdesk account is automatically generated

Read full review

Jeffery Albertson | TrustRadius Reviewer
Jeffery Albertson
View all 4 answers on this topic

Usability

ConvergeHub

No score
No answers yet
No answers on this topic

Freshdesk

Freshdesk 10.0
Based on 2 answers
The only downside is flexibility in multi email traffic within a single ticket. Other than that everything else is easy to use to get the job done and keep the customer happy.

Read full review

Mark Wright | TrustRadius Reviewer
Mark Wright
View all 2 answers on this topic

Support Rating

ConvergeHub

No score
No answers yet
No answers on this topic

Freshdesk

Freshdesk 10.0
Based on 3 answers
We have never had an incident where Freskdesk was out of service. Any issues we have had was resolved in a timely fashion without the need for multiple contacts. I do not have to worry about the service having problems, because of the quality of support they provide their customers.

Read full review

Jeffery Albertson | TrustRadius Reviewer
Jeffery Albertson
View all 3 answers on this topic

Implementation Rating

ConvergeHub

No score
No answers yet
No answers on this topic

Freshdesk

Freshdesk 10.0
Based on 1 answer
No, it is easy to do

Read full review

Victor Vũ | TrustRadius Reviewer
Victor Vũ
View all 1 answers on this topic

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.

Read full review

Prashant Choudhary | TrustRadius Reviewer
Prashant Choudhary
View all 1 answers on this topic

Freshdesk

The big competitors of Freshdesk are Zendesk and HappyFox. Freshdesk provides a free version for you to try the product and also is cheaper than other competitors. It is great for SMB segment. For Enterprises there are other options that are more popular like JIRA. Also highly recommended for its ease of use.

Read full review

Naveen Gabrani | TrustRadius Reviewer
Naveen Gabrani
View all 50 answers on this topic

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.

Read full review

Prashant Choudhary | TrustRadius Reviewer
Prashant Choudhary
View all 1 answers on this topic

Freshdesk

  • Positive: Helps me and my team stay on top of our queue so we know when Contacts are engaging with us.
  • Positive: Freshdesk is very simple to use and easy to get started on.
  • Positive: Their API works well with the applications we use in between our app and theirs.

Read full review

Eric Weiss | TrustRadius Reviewer
Eric Weiss
View all 50 answers on this topic

Screenshots

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details
—

Freshdesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshdesk Editions & Modules

Edition
Sprout$01
Blossom$192
Garden$352
Estate$492
Forest$892
  1. Unlimited
  2. per Agent
Additional Pricing Details
Starts at $0 for unlimited agents with the Sprout plan . Higher plans at $19, $35, $49 and $89. The 21-day free trial covers all features at the Estate plan.

Rating Summary

Likelihood to Recommend

ConvergeHub
8.0
Freshdesk
9.1

Likelihood to Renew

ConvergeHub
—
Freshdesk
10.0

Usability

ConvergeHub
—
Freshdesk
10.0

Support Rating

ConvergeHub
—
Freshdesk
10.0

Implementation Rating

ConvergeHub
—
Freshdesk
10.0

Add comparison