What users are saying about
2 Ratings
28 Ratings
2 Ratings
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Score 8 out of 100
28 Ratings
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Score 6.2 out of 100

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

GoldMine

For small organizations it is simple to use the basic portions. It has it's own mail system as well as integrating with Outlook. If you are not yet ready to invest in an Inbound marketing solution or marketing campaign management software package or SaaS, Goldmine can do the job for you. Who in your area can help you implement the features you really want to use to get started and what is your plan for growth
Carolyn Morse | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ConvergeHub
8.3
GoldMine
Customer data management / contact management
ConvergeHub
9.0
GoldMine
Workflow management
ConvergeHub
9.0
GoldMine
Territory management
ConvergeHub
8.0
GoldMine
Opportunity management
ConvergeHub
9.0
GoldMine
Integration with email client (e.g., Outlook or Gmail)
ConvergeHub
7.0
GoldMine
Contract management
ConvergeHub
8.0
GoldMine
Quote & order management
ConvergeHub
9.0
GoldMine
Interaction tracking
ConvergeHub
8.0
GoldMine
Channel / partner relationship management
ConvergeHub
8.0
GoldMine

Customer Service & Support

ConvergeHub
7.0
GoldMine
Case management
ConvergeHub
7.0
GoldMine

Marketing Automation

ConvergeHub
9.0
GoldMine
Lead management
ConvergeHub
9.0
GoldMine
Email marketing
ConvergeHub
9.0
GoldMine

CRM Project Management

ConvergeHub
9.0
GoldMine
Task management
ConvergeHub
9.0
GoldMine
Billing and invoicing management
ConvergeHub
9.0
GoldMine
Reporting
ConvergeHub
9.0
GoldMine

CRM Reporting & Analytics

ConvergeHub
8.0
GoldMine
Pipeline visualization
ConvergeHub
8.0
GoldMine
Customizable reports
ConvergeHub
8.0
GoldMine

Customization

ConvergeHub
7.5
GoldMine
Custom fields
ConvergeHub
8.0
GoldMine
API for custom integration
ConvergeHub
7.0
GoldMine

Platform

ConvergeHub
9.0
GoldMine
Mobile access
ConvergeHub
9.0
GoldMine

Security

ConvergeHub
9.0
GoldMine
Role-based user permissions
ConvergeHub
9.0
GoldMine

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

GoldMine

  • GoldMIne is great as a telesales sales tool since you can call and progress calls very quickly, we regularly are able to make 90+ calls per day since it is fast and in my view easy to use (it does need some training to get the most out of it)
  • It still has its own integrated email system, although it works with MS Outlook, but this means everything can be in one place, surely what CRM is all about?
  • Customising GoldMine is also in my view pretty straightforward and if you have ever used a CRM before, reasonably easy and quick to pick up.
Gary Perkins | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

GoldMine

  • GoldMine can get quite slow when you stuff it with thousands upon thousands of records, like we have.
  • Navigation with the mouse is awful, more often than not if you try to scroll up and down a list of items within a company record instead of the list, moving it switches to another customer record.
  • Integration with Outlook could be cleaner. A lot of times I have found myself having to refresh the GoldMine connection to attach emails.
Daniel Lampkin | TrustRadius Reviewer

Likelihood to Renew

ConvergeHub

No score
No answers yet
No answers on this topic

GoldMine

GoldMine 4.6
Based on 3 answers
If there were a product that would mean less on-site support/maintenance with comparable or not much more cost, I would seriously consider switching. Furthermore, going to a more mobile, paper-less application process would tip the scales in the favor of a competitor. I'd also like something that integrates web forms so that data entry is more stream-lined as is response time
Ryan Spear | TrustRadius Reviewer

Usability

ConvergeHub

No score
No answers yet
No answers on this topic

GoldMine

GoldMine 8.0
Based on 1 answer
Personally, perhaps I should give it a higher rating, but I do genuinely think it was very easy to pick up and run with, but I did have a full training session and of course was keen on using it. In my previous marketing role many years ago, I 'd tried to create an MS Access database and this has taken ages, so being introduced to the power of GoldMine really impressed. People have comments on it, but my opinion is its still fast and a great workhorse
Gary Perkins | TrustRadius Reviewer

Reliability and Availability

ConvergeHub

No score
No answers yet
No answers on this topic

GoldMine

GoldMine 10.0
Based on 1 answer
For me, its always been there, no worries here about downtime or the internet being down or switched off. Having it on a laptop as well with Goldsync means I'm always able to updated my notes and then synchronise. This to me is one of the benefits of purchased on-premise software, it cant simply be turned off!.
Gary Perkins | TrustRadius Reviewer

Performance

ConvergeHub

No score
No answers yet
No answers on this topic

GoldMine

GoldMine 7.0
Based on 2 answers
Pretty good, Yes, there are occasions when i may think there should be an easier way to do things, but over the years, I've always found a way to get the information out that i want, sometimes just needing a bit of help from the technical team. Day to day,. it works for me very well.
Gary Perkins | TrustRadius Reviewer

Support Rating

ConvergeHub

No score
No answers yet
No answers on this topic

GoldMine

GoldMine 8.3
Based on 5 answers
Their customer support is spot on! We never feel like we're being made to wait, and when we email, they respond and offer assistance very quickly. It's the same response I'd expect from an in-house IT team down the corridor. Some support teams you know you're talking to the first line support chap who probably doesn't know how to resolve your issue, and you have to wait until they give up and pass it, but GM support people seem very knowledgable
Anonymous | TrustRadius Reviewer

In-Person Training

ConvergeHub

No score
No answers yet
No answers on this topic

GoldMine

GoldMine 10.0
Based on 1 answer
I was originally trained by the UK distributor and then subsequently trained my self and had access to GoldMine consultants. In the long run, this saved me a lot of time really since I knew the product on an advanced/administrator basis and able to perform day to day tasks. Some things, still needed the consultants. The trick was with the training, I knew when I was out of my depth
Gary Perkins | TrustRadius Reviewer

Implementation Rating

ConvergeHub

No score
No answers yet
No answers on this topic

GoldMine

GoldMine 9.0
Based on 2 answers
As I said earlier, to me now with all this experience, it is ensuring that you focus on two things:-1/ Ensure core customisations only are required until you get users started and embedded in using the system.2/ Ensuring users get some good level of dedicated training time, internal or external, but I feel this is best done in a group rather than at your own speed.Afterall, no one really customises their MS Word or MS Excel each time, they just ignore the bits they don't need or ask if they do need them
Gary Perkins | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

GoldMine

Our university still utilizes Banner, which requires us to have information stored there and migrate it to GoldMine twice per day. Banner is NOT user-friendly, but our set up makes it more robust than GoldMine. GoldMine makes information available with fewer clicks and puts it in a better format as well.
Justin Moore | TrustRadius Reviewer

Scalability

ConvergeHub

No score
No answers yet
No answers on this topic

GoldMine

GoldMine 9.0
Based on 1 answer
GoldMine, when maintained well has always been pretty reliable and in over 10 years, I don't think we've ever lost a day or more than an hour or so when we cant use it. Occasional a 'blip' will happen and you will have to log out, the only thing to bear in mind, which I'm not good at is ensuring you keep the mailbox to less than 2000 mails in your inbound box, I hover around 1800 and need to streamline this to get rid of my junk or notifications from LinkedIn groups for example when i mean to read, but never get round to it
Gary Perkins | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

GoldMine

  • Documentation and easy access to documentation regarding a particular customer or contact.
  • While utilities exist to re-align territories and other assignments in Goldmine they are not always well documented so even if you are savvy and want to implement some functions yourself you will likely need a VAR support person to do the job for you -- at least the first time.
  • Typically, I have found support to be responsive and prompt. More importantly, even with drive failures, we rarely suffer any downtime with Goldmine.
Carolyn Morse | TrustRadius Reviewer

Screenshots

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

GoldMine

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

GoldMine Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConvergeHub
8.0
GoldMine
6.0

Likelihood to Renew

ConvergeHub
GoldMine
4.6

Usability

ConvergeHub
GoldMine
8.0

Reliability and Availability

ConvergeHub
GoldMine
10.0

Performance

ConvergeHub
GoldMine
7.0

Support Rating

ConvergeHub
GoldMine
8.3

In-Person Training

ConvergeHub
GoldMine
10.0

Implementation Rating

ConvergeHub
GoldMine
9.0

Scalability

ConvergeHub
GoldMine
9.0

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