What users are saying about
2 Ratings
47 Ratings
2 Ratings
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Score 8 out of 100
47 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7 out of 100

Feature Set Ratings

  • ConvergeHub ranks higher in 6 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Platform, Security
  • WORK[etc] ranks higher in 2 feature sets: Customer Service & Support, Customization

Sales Force Automation

8.3

ConvergeHub

83%
7.9

WORKetc

79%
ConvergeHub ranks higher in 8/9 features

Customer data management / contact management

9.0
90%
1 Rating
8.6
86%
13 Ratings

Workflow management

9.0
90%
1 Rating
8.3
83%
12 Ratings

Territory management

8.0
80%
1 Rating
N/A
0 Ratings

Opportunity management

9.0
90%
1 Rating
7.8
78%
10 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.0
70%
1 Rating
7.9
79%
13 Ratings

Contract management

8.0
80%
1 Rating
7.3
73%
1 Rating

Quote & order management

9.0
90%
1 Rating
8.1
81%
8 Ratings

Interaction tracking

8.0
80%
1 Rating
7.8
78%
2 Ratings

Channel / partner relationship management

8.0
80%
1 Rating
7.3
73%
1 Rating

Customer Service & Support

7.0

ConvergeHub

70%
8.3

WORKetc

83%
WORK[etc] ranks higher in 3/3 features

Case management

7.0
70%
1 Rating
9.0
90%
11 Ratings

Call center management

N/A
0 Ratings
7.3
73%
1 Rating

Help desk management

N/A
0 Ratings
8.5
85%
12 Ratings

Marketing Automation

9.0

ConvergeHub

90%
7.4

WORKetc

74%
ConvergeHub ranks higher in 2/2 features

Lead management

9.0
90%
1 Rating
7.7
77%
10 Ratings

Email marketing

9.0
90%
1 Rating
7.1
71%
9 Ratings

CRM Project Management

9.0

ConvergeHub

90%
8.1

WORKetc

81%
ConvergeHub ranks higher in 3/3 features

Task management

9.0
90%
1 Rating
8.7
87%
13 Ratings

Billing and invoicing management

9.0
90%
1 Rating
7.8
78%
10 Ratings

Reporting

9.0
90%
1 Rating
7.9
79%
12 Ratings

CRM Reporting & Analytics

8.0

ConvergeHub

80%
7.3

WORKetc

73%
ConvergeHub ranks higher in 2/2 features

Pipeline visualization

8.0
80%
1 Rating
7.5
75%
9 Ratings

Customizable reports

8.0
80%
1 Rating
7.2
72%
11 Ratings

Customization

7.5

ConvergeHub

75%
8.0

WORKetc

80%
WORK[etc] ranks higher in 3/3 features

Custom fields

8.0
80%
1 Rating
8.4
84%
13 Ratings

API for custom integration

7.0
70%
1 Rating
7.3
73%
10 Ratings

Custom objects

N/A
0 Ratings
8.2
82%
2 Ratings

Platform

9.0

ConvergeHub

90%
7.5

WORKetc

75%
ConvergeHub ranks higher in 1/1 features

Mobile access

9.0
90%
1 Rating
7.5
75%
13 Ratings

Security

9.0

ConvergeHub

90%
8.9

WORKetc

89%
ConvergeHub ranks higher in 1/2 features

Role-based user permissions

9.0
90%
1 Rating
8.8
88%
11 Ratings

Single sign-on capability

N/A
0 Ratings
9.1
91%
1 Rating

Social CRM

ConvergeHub

Feature Set Not Supported
N/A
7.3

WORKetc

73%
WORK[etc] ranks higher in 1/1 features

Social data

N/A
0 Ratings
7.3
73%
1 Rating

Attribute Ratings

  • ConvergeHub is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

ConvergeHub

80%
1 Rating
7.8

WORKetc

78%
40 Ratings

Likelihood to Renew

ConvergeHub

N/A
0 Ratings
8.2

WORKetc

82%
30 Ratings

Usability

ConvergeHub

N/A
0 Ratings
8.2

WORKetc

82%
5 Ratings

Availability

ConvergeHub

N/A
0 Ratings
9.1

WORKetc

91%
6 Ratings

Performance

ConvergeHub

N/A
0 Ratings
8.2

WORKetc

82%
8 Ratings

Support Rating

ConvergeHub

N/A
0 Ratings
8.2

WORKetc

82%
10 Ratings

Online Training

ConvergeHub

N/A
0 Ratings
8.2

WORKetc

82%
2 Ratings

Implementation Rating

ConvergeHub

N/A
0 Ratings
9.1

WORKetc

91%
4 Ratings

Product Scalability

ConvergeHub

N/A
0 Ratings
8.2

WORKetc

82%
2 Ratings

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

WORKetc

If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
Melissa Bailey | TrustRadius Reviewer

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

WORKetc

  • Connecting all the different methods of communicating with our clients into one place is the best part of the application to us. The Google Apps integration lets us update all of our WORK[etc] details directly from our email page which saves a huge amount of time. It lets us move back and forth freely between WORK[etc] tools and our Google Apps email, documents, calendar, etc. with ease.
  • Breaking work according to what we are doing helps us group and ungroup things as needed. Since we do tech support and so much more having the ability to connect projects, support cases, to dos, documents, discussions, and more all together makes it easy to work with the relationships of all the different activity.
  • We have found the discussion tool to be vital to moving things through quickly. There are many discussions that are just FYI while others really need a decision or answer form the team members. Discussions allows us to quickly note the people we need to answer us and what is there as an FYI. It keeps all that history so our decision process become documented easily and not lost in email chains.
Donna Grindle, CHPSE, CHPC | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

WORKetc

  • The one key issue that it doesn't solve is resource utilisation. You are able to add the number of hours that each "to do" will take but you can't allocate that to an employee and then aggregate all that up to show how much capacity you are using or have left.
  • One if its great benefits is its flexibility but that is also a drawback because there are multiple ways to do the same thing. This means that to ensure consistency across all employees having your own business procedures on how to use WORKetc is vital.
  • Some of the financial processes don't fully reflect UK practice currently. For instance it doesn't deal with VAT on expenditure well. However we have been assured that this is being resolved.
Ian Nicholson | TrustRadius Reviewer

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$9 per user - per month

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

WORKetc

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$78 per month

WORKetc Editions & Modules

Edition
Starter Edition$781
Team$1952
Foundations$3953
  1. Per Month for up to 2 Users
  2. Per month for up to 3 Users (Each extra user + $49/month)
  3. Per month for up to 5 Users (Each extra user + $59/month)
Additional Pricing Details

Likelihood to Renew

ConvergeHub

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 30 answers
We, as a company, have put a lot of time and energy into building the system to where it is for us today. With its constant improvements and our continually learning and developing, I couldn't imagine moving away from WORKetc to try a different system out. This really does give us everything that we've wanted/needed in a system without having to utilize 2-3 different products. The part that makes this so unique compared to other systems that we've used in the past is the fact that it has a project management piece built in, and that in itself is a huge driving point in why we will continue to use this.
Deanna Perkins | TrustRadius Reviewer

Usability

ConvergeHub

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 5 answers
My staff hates it, our clients require transparency and you manual have to enter notes, billing is horrific, as it does not subtotal by type - so as a T&M shop there is no way to easily see how much was spent to each matter or service type.
Marc Korody | TrustRadius Reviewer

Reliability and Availability

ConvergeHub

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 9.1
Based on 6 answers
It never let me down. The support team never let me down.
Runy Calmera | TrustRadius Reviewer

Performance

ConvergeHub

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 8 answers
WORKetc compares well in regards to speed and reliability to other cloud-based products we use such as Google for Work. Compared to our old in-house based CRM, it is a superstar; faster, more reliable and easily run on a variety of browsers and smart phones. The program loads fast as do data screens for contacts, projects, invoices and more
William Mullane | TrustRadius Reviewer

Support Rating

ConvergeHub

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 10 answers
WORKetc offers maybe the best support in the business. Product documentation and training resources are outstanding. Support tickets or inquiries are answered quickly. If you do need to address an issue in person, it is easy to schedule a 15 or 30 minute live call with their fantastic support staff who are fast, friendly and skilled
William Mullane | TrustRadius Reviewer

Online Training

ConvergeHub

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 2 answers
They know their stuff. They listen to your use cases. They get back to you.
Runy Calmera | TrustRadius Reviewer

Implementation Rating

ConvergeHub

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 9.1
Based on 4 answers
The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
Jonathan Hickman | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

WORKetc

We needed a CRM that would work with US. We found WORK [etc] was exactly what we needed. being able to customize the CRM around our company and further change as we go has been the best thing about it. We haven't been locked into how it is set up and can change it very quickly.
Regan Barrett | TrustRadius Reviewer

Scalability

ConvergeHub

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 2 answers
Everything is related. You can scale up your team rapidly.
Runy Calmera | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

WORKetc

  • Setting up project templates is time-consuming - if you want to do it right. Nevertheless, it is well worth it! Routine complex projects that used to require at least six people and at least as many "silos of information" are now done with two or three people, and - at most - 2 or 3 silos of information. And that's only because I haven't fully integrated the program with our Accounting programs (and there is an API for Quickbooks). I'd say the initial investment of perhaps 80 hours on my part was saved five or ten times over during our first six months, with better accuracy, accountability, and documentation. Since then, the ROI is at least 20 or 30 times annually of my time...the one thing I can't buy more of.
Keith Klein | TrustRadius Reviewer

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