What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 2 reviews and ratings
47 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 47 reviews and ratings
Feature Set Ratings
- ConvergeHub ranks higher in 6 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Platform, Security
- WORK[etc] ranks higher in 2 feature sets: Customer Service & Support, Customization
Sales Force Automation
8.3
ConvergeHub
83%

7.9
WORKetc
79%
ConvergeHub ranks higher in 8/9 features
ConvergeHub ranks higher in 8/9 features
Customer data management / contact management
9.0
90%
1 Rating

8.6
86%
13 Ratings
Workflow management
9.0
90%
1 Rating

8.3
83%
12 Ratings
Territory management
8.0
80%
1 Rating

N/A
0 Ratings
Opportunity management
9.0
90%
1 Rating

7.8
78%
10 Ratings
Integration with email client (e.g., Outlook or Gmail)
7.0
70%
1 Rating

7.9
79%
13 Ratings
Contract management
8.0
80%
1 Rating

7.3
73%
1 Rating
Quote & order management
9.0
90%
1 Rating

8.1
81%
8 Ratings
Interaction tracking
8.0
80%
1 Rating

7.8
78%
2 Ratings
Channel / partner relationship management
8.0
80%
1 Rating

7.3
73%
1 Rating
Customer Service & Support
7.0
ConvergeHub
70%

8.3
WORKetc
83%
WORK[etc] ranks higher in 3/3 features
WORK[etc] ranks higher in 3/3 features
Case management
7.0
70%
1 Rating

9.0
90%
11 Ratings
Call center management
N/A
0 Ratings

7.3
73%
1 Rating
Help desk management
N/A
0 Ratings

8.5
85%
12 Ratings
Marketing Automation
9.0
ConvergeHub
90%

7.4
WORKetc
74%
ConvergeHub ranks higher in 2/2 features
ConvergeHub ranks higher in 2/2 features
Lead management
9.0
90%
1 Rating

7.7
77%
10 Ratings
Email marketing
9.0
90%
1 Rating

7.1
71%
9 Ratings
CRM Project Management
9.0
ConvergeHub
90%

8.1
WORKetc
81%
ConvergeHub ranks higher in 3/3 features
ConvergeHub ranks higher in 3/3 features
Task management
9.0
90%
1 Rating

8.7
87%
13 Ratings
Billing and invoicing management
9.0
90%
1 Rating

7.8
78%
10 Ratings
Reporting
9.0
90%
1 Rating

7.9
79%
12 Ratings
CRM Reporting & Analytics
8.0
ConvergeHub
80%

7.3
WORKetc
73%
ConvergeHub ranks higher in 2/2 features
ConvergeHub ranks higher in 2/2 features
Pipeline visualization
8.0
80%
1 Rating

7.5
75%
9 Ratings
Customizable reports
8.0
80%
1 Rating

7.2
72%
11 Ratings
Customization
7.5
ConvergeHub
75%

8.0
WORKetc
80%
WORK[etc] ranks higher in 3/3 features
WORK[etc] ranks higher in 3/3 features
Custom fields
8.0
80%
1 Rating

8.4
84%
13 Ratings
API for custom integration
7.0
70%
1 Rating

7.3
73%
10 Ratings
Custom objects
N/A
0 Ratings

8.2
82%
2 Ratings
Platform
9.0
ConvergeHub
90%

7.5
WORKetc
75%
ConvergeHub ranks higher in 1/1 features
ConvergeHub ranks higher in 1/1 features
Mobile access
9.0
90%
1 Rating

7.5
75%
13 Ratings
Security
9.0
ConvergeHub
90%

8.9
WORKetc
89%
ConvergeHub ranks higher in 1/2 features
ConvergeHub ranks higher in 1/2 features
Role-based user permissions
9.0
90%
1 Rating

8.8
88%
11 Ratings
Single sign-on capability
N/A
0 Ratings

9.1
91%
1 Rating
Social CRM
ConvergeHub
Feature Set Not Supported
N/A

7.3
WORKetc
73%
WORK[etc] ranks higher in 1/1 features
WORK[etc] ranks higher in 1/1 features
Social data
N/A
0 Ratings

7.3
73%
1 Rating
Attribute Ratings
- ConvergeHub is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.0
ConvergeHub
80%
1 Rating

7.8
WORKetc
78%
40 Ratings
Likelihood to Renew
ConvergeHub
N/A
0 Ratings

8.2
WORKetc
82%
30 Ratings
Usability
ConvergeHub
N/A
0 Ratings

8.2
WORKetc
82%
5 Ratings
Availability
ConvergeHub
N/A
0 Ratings

9.1
WORKetc
91%
6 Ratings
Performance
ConvergeHub
N/A
0 Ratings

8.2
WORKetc
82%
8 Ratings
Support Rating
ConvergeHub
N/A
0 Ratings

8.2
WORKetc
82%
10 Ratings
Online Training
ConvergeHub
N/A
0 Ratings

8.2
WORKetc
82%
2 Ratings
Implementation Rating
ConvergeHub
N/A
0 Ratings

9.1
WORKetc
91%
4 Ratings
Product Scalability
ConvergeHub
N/A
0 Ratings

8.2
WORKetc
82%
2 Ratings
Likelihood to Recommend
ConvergeHub
It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
WORKetc
If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
VP of Corporate Operations
Wound Care AdvantageHospital & Health Care, 51-200 employees
Pros
ConvergeHub
- The dashboards are really good and feature laden.
- The UI is really intuitive as well as user friendly.
- Automation of simple tasks as well as the marketing process is really easy.
- Above all the pricing takes the cake here.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
WORKetc
- Connecting all the different methods of communicating with our clients into one place is the best part of the application to us. The Google Apps integration lets us update all of our WORK[etc] details directly from our email page which saves a huge amount of time. It lets us move back and forth freely between WORK[etc] tools and our Google Apps email, documents, calendar, etc. with ease.
- Breaking work according to what we are doing helps us group and ungroup things as needed. Since we do tech support and so much more having the ability to connect projects, support cases, to dos, documents, discussions, and more all together makes it easy to work with the relationships of all the different activity.
- We have found the discussion tool to be vital to moving things through quickly. There are many discussions that are just FYI while others really need a decision or answer form the team members. Discussions allows us to quickly note the people we need to answer us and what is there as an FYI. It keeps all that history so our decision process become documented easily and not lost in email chains.
President
Kardon ComplianceComputer & Network Security, 1-10 employees
Cons
ConvergeHub
- Customer support isn't that great, takes a lot of time to respond.
- Notifications are not on time, i.e. they are delayed and not real time.
- Lack of integration with other applications.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
WORKetc
- The one key issue that it doesn't solve is resource utilisation. You are able to add the number of hours that each "to do" will take but you can't allocate that to an employee and then aggregate all that up to show how much capacity you are using or have left.
- One if its great benefits is its flexibility but that is also a drawback because there are multiple ways to do the same thing. This means that to ensure consistency across all employees having your own business procedures on how to use WORKetc is vital.
- Some of the financial processes don't fully reflect UK practice currently. For instance it doesn't deal with VAT on expenditure well. However we have been assured that this is being resolved.
Managing Director
Responsible Solutions LtdEnvironmental Services, 1-10 employees
Pricing Details
ConvergeHub
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$9 per user - per month
ConvergeHub Editions & Modules
Edition
Lite | $91 |
---|---|
Professional | $291 |
Premium | $591 |
- per user - per month
Additional Pricing Details
—WORKetc
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$78 per month
WORKetc Editions & Modules
Edition
Starter Edition | $781 |
---|---|
Team | $1952 |
Foundations | $3953 |
- Per Month for up to 2 Users
- Per month for up to 3 Users (Each extra user + $49/month)
- Per month for up to 5 Users (Each extra user + $59/month)
Additional Pricing Details
—Likelihood to Renew
ConvergeHub
No score
No answers yet
No answers on this topic
WORKetc
WORKetc 8.2
Based on 30 answers
We, as a company, have put a lot of time and energy into building the system to where it is for us today. With its constant improvements and our continually learning and developing, I couldn't imagine moving away from WORKetc to try a different system out. This really does give us everything that we've wanted/needed in a system without having to utilize 2-3 different products. The part that makes this so unique compared to other systems that we've used in the past is the fact that it has a project management piece built in, and that in itself is a huge driving point in why we will continue to use this.
Business Development Specialist
Boomer Consulting, Inc.Accounting, 11-50 employees
Usability
ConvergeHub
No score
No answers yet
No answers on this topic
WORKetc
WORKetc 8.2
Based on 5 answers
My staff hates it, our clients require transparency and you manual have to enter notes, billing is horrific, as it does not subtotal by type - so as a T&M shop there is no way to easily see how much was spent to each matter or service type.
Chief Executive Officer
Korody Business ServicesManagement Consulting, 11-50 employees
Reliability and Availability
ConvergeHub
No score
No answers yet
No answers on this topic
WORKetc
WORKetc 9.1
Based on 6 answers
It never let me down. The support team never let me down.
Owner
mydreambusinesscoach.comEducation Management, 1-10 employees
Performance
ConvergeHub
No score
No answers yet
No answers on this topic
WORKetc
WORKetc 8.2
Based on 8 answers
WORKetc compares well in regards to speed and reliability to other cloud-based products we use such as Google for Work. Compared to our old in-house based CRM, it is a superstar; faster, more reliable and easily run on a variety of browsers and smart phones. The program loads fast as do data screens for contacts, projects, invoices and more
Marketing Manager & Growth & Innovation Team
Boise State University - TechHelp Manufacturing Extension PartnerHigher Education, 1001-5000 employees
Support Rating
ConvergeHub
No score
No answers yet
No answers on this topic
WORKetc
WORKetc 8.2
Based on 10 answers
WORKetc offers maybe the best support in the business. Product documentation and training resources are outstanding. Support tickets or inquiries are answered quickly. If you do need to address an issue in person, it is easy to schedule a 15 or 30 minute live call with their fantastic support staff who are fast, friendly and skilled
Marketing Manager & Growth & Innovation Team
Boise State University - TechHelp Manufacturing Extension PartnerHigher Education, 1001-5000 employees
Online Training
ConvergeHub
No score
No answers yet
No answers on this topic
WORKetc
WORKetc 8.2
Based on 2 answers
They know their stuff. They listen to your use cases. They get back to you.
Owner
mydreambusinesscoach.comEducation Management, 1-10 employees
Implementation Rating
ConvergeHub
No score
No answers yet
No answers on this topic
WORKetc
WORKetc 9.1
Based on 4 answers
The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
Network Administrator
Virtual Resort ManagerComputer Software, 11-50 employees
Alternatives Considered
ConvergeHub
ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
WORKetc
We needed a CRM that would work with US. We found WORK [etc] was exactly what we needed. being able to customize the CRM around our company and further change as we go has been the best thing about it. We haven't been locked into how it is set up and can change it very quickly.
Technical Specialist
Eco communicationsTelecommunications, 11-50 employees
Scalability
ConvergeHub
No score
No answers yet
No answers on this topic
WORKetc
WORKetc 8.2
Based on 2 answers
Everything is related. You can scale up your team rapidly.
Owner
mydreambusinesscoach.comEducation Management, 1-10 employees
Return on Investment
ConvergeHub
- It helps increase the overall productivity by automating daily routine tasks.
- Sales & marketing process becomes easier and more productive.
- Workflow management is easier.
- Overall productivity increases many-fold.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
WORKetc
- Setting up project templates is time-consuming - if you want to do it right. Nevertheless, it is well worth it! Routine complex projects that used to require at least six people and at least as many "silos of information" are now done with two or three people, and - at most - 2 or 3 silos of information. And that's only because I haven't fully integrated the program with our Accounting programs (and there is an API for Quickbooks). I'd say the initial investment of perhaps 80 hours on my part was saved five or ten times over during our first six months, with better accuracy, accountability, and documentation. Since then, the ROI is at least 20 or 30 times annually of my time...the one thing I can't buy more of.
Founder, Owner/Operator
OnYourMark, LLCOnline Media, 11-50 employees