57 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6 out of 100
Based on 57 reviews and ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 5 reviews and ratings
Feature Set Ratings
- IRIS CRM ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform
Sales Force Automation

4.6
Copper
46%

9.2
IRIS CRM
92%
IRIS CRM ranks higher in 9/9 features
IRIS CRM ranks higher in 9/9 features
Customer data management / contact management

6.0
60%
18 Ratings

9.1
91%
2 Ratings
Workflow management

3.3
33%
17 Ratings

10.0
100%
2 Ratings
Territory management

5.0
50%
4 Ratings

9.0
90%
2 Ratings
Opportunity management

5.6
56%
17 Ratings

9.1
91%
2 Ratings
Integration with email client (e.g., Outlook or Gmail)

8.3
83%
18 Ratings

8.9
89%
2 Ratings
Contract management

5.9
59%
9 Ratings

9.9
99%
2 Ratings
Quote & order management

2.0
20%
7 Ratings

9.0
90%
2 Ratings
Interaction tracking

4.5
45%
17 Ratings

8.9
89%
2 Ratings
Channel / partner relationship management

1.1
11%
7 Ratings

9.0
90%
2 Ratings
Customer Service & Support

3.6
Copper
36%

9.3
IRIS CRM
93%
IRIS CRM ranks higher in 3/3 features
IRIS CRM ranks higher in 3/3 features
Case management

2.9
29%
9 Ratings

9.9
99%
2 Ratings
Call center management

3.3
33%
5 Ratings

9.0
90%
1 Rating
Help desk management

4.4
44%
7 Ratings

9.0
90%
2 Ratings
Marketing Automation

2.9
Copper
29%

9.4
IRIS CRM
94%
IRIS CRM ranks higher in 2/2 features
IRIS CRM ranks higher in 2/2 features
Lead management

4.4
44%
15 Ratings

9.7
97%
2 Ratings
Email marketing

1.4
14%
9 Ratings

9.0
90%
1 Rating
CRM Project Management

3.8
Copper
38%

9.1
IRIS CRM
91%
IRIS CRM ranks higher in 3/3 features
IRIS CRM ranks higher in 3/3 features
Task management

4.7
47%
18 Ratings

9.9
99%
2 Ratings
Billing and invoicing management

1.7
17%
5 Ratings

8.3
83%
2 Ratings
Reporting

5.0
50%
16 Ratings

9.1
91%
2 Ratings
CRM Reporting & Analytics

6.3
Copper
63%

8.8
IRIS CRM
88%
IRIS CRM ranks higher in 3/3 features
IRIS CRM ranks higher in 3/3 features
Forecasting

5.6
56%
15 Ratings

9.1
91%
2 Ratings
Pipeline visualization

6.9
69%
17 Ratings

9.1
91%
2 Ratings
Customizable reports

6.4
64%
15 Ratings

8.0
80%
2 Ratings
Customization

5.1
Copper
51%

9.2
IRIS CRM
92%
IRIS CRM ranks higher in 4/4 features
IRIS CRM ranks higher in 4/4 features
Custom fields

8.0
80%
18 Ratings

8.9
89%
2 Ratings
Custom objects

4.9
49%
12 Ratings

9.7
97%
2 Ratings
Scripting environment

4.1
41%
3 Ratings

9.0
90%
2 Ratings
API for custom integration

3.5
35%
8 Ratings

9.0
90%
2 Ratings
Security

8.4
Copper
84%

9.5
IRIS CRM
95%
IRIS CRM ranks higher in 2/2 features
IRIS CRM ranks higher in 2/2 features
Single sign-on capability

8.9
89%
12 Ratings

10.0
100%
2 Ratings
Role-based user permissions

8.0
80%
12 Ratings

9.0
90%
2 Ratings
Social CRM

2.1
Copper
21%

9.5
IRIS CRM
95%
IRIS CRM ranks higher in 2/2 features
IRIS CRM ranks higher in 2/2 features
Social data

2.2
22%
12 Ratings

10.0
100%
1 Rating
Social engagement

2.0
20%
7 Ratings

9.0
90%
1 Rating
Integrations with 3rd-party Software

2.0
Copper
20%

9.5
IRIS CRM
95%
IRIS CRM ranks higher in 2/2 features
IRIS CRM ranks higher in 2/2 features
Marketing automation

3.0
30%
12 Ratings

10.0
100%
1 Rating
Compensation management

1.0
10%
1 Rating

9.0
90%
1 Rating
Platform

7.2
Copper
72%

8.1
IRIS CRM
81%
IRIS CRM ranks higher in 1/1 features
IRIS CRM ranks higher in 1/1 features
Mobile access

7.2
72%
16 Ratings

8.1
81%
2 Ratings
Attribute Ratings
- IRIS CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend

3.0
Copper
30%
19 Ratings

9.9
IRIS CRM
99%
2 Ratings
Usability

4.7
Copper
47%
10 Ratings

9.0
IRIS CRM
90%
1 Rating
Support Rating

2.8
Copper
28%
12 Ratings

9.0
IRIS CRM
90%
1 Rating
Likelihood to Recommend
Copper
It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
Director of Sales
Invert EnvironmentalEnvironmental Services, 1-10 employees
IRIS CRM
It’s been 2 years since IRIS CRM is supporting me by supporting my business and I have seen enormous progress in my business so far which is a really good sign and is enough for me to be satisfied with it. According to me and as I have observed it is fully loaded with many useful tools that can help in uplifting a business. Removes the manual cycle from me entering every people's hours exclusively. We really evaluated Bullhorn cover and tab it was not awful by any means.
SMS Routing Manager
TelintelTelecommunications, 51-200 employees
Pros
Copper
- I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
- Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
- Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.

Verified User
Employee in Other
Financial Services Company, 51-200 employeesIRIS CRM
- Grouping is done very effectively. For a company with a wide product portfolio, it is greatly beneficial to customize product families.
- Streamlines the life cycle of merchant services very well. E-signatures, workflows, and help tickets are well integrated to maximize efficiency.
- Processing stats and reporting tools are intuitive, useful, and aesthetically pleasing. The software allows you to quickly generate sales reports for specific product families and time periods.

Verified User
Analyst in Quality Assurance
Medical Device Company, 10,001+ employeesCons
Copper
- Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
- We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
- I am pleased using Copper and can't think of any other cons since implementation.
Manager, Business Development
Manifest LLCMarketing and Advertising, 51-200 employees
IRIS CRM
- It needs a solid visual invigorate to stay aware of the occasions.
- I have found it as a little pricey.
- The execution timetable took longer than we had arranged.
- The framework has a solid utility and usefulness, yet it looks somewhat dated.
SMS Routing Manager
TelintelTelecommunications, 51-200 employees
Pricing Details
Copper
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$25 per month per user
Copper Editions & Modules
Edition
Basic | $25.001 |
---|---|
Professional | $59.001 |
Business | $119.001 |
- per month per user
Additional Pricing Details
—IRIS CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—IRIS CRM Editions & Modules
—
Additional Pricing Details
—Usability
Copper
Copper 4.7
Based on 10 answers
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
President
Golf Advisory CouncilSports, 1-10 employees
IRIS CRM
IRIS CRM 9.0
Based on 1 answer
It is a wonderful software with an automated messaging service. It has helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business. Security is my basic concern and the fact that it has a disabled human element from the business equation are the things that I don’t really like in it.
SMS Routing Manager
TelintelTelecommunications, 51-200 employees
Support Rating
Copper
Copper 2.8
Based on 12 answers
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
Manager, Sales Readiness
NytroComputer Software, 51-200 employees
IRIS CRM
IRIS CRM 9.0
Based on 1 answer
It has enabled us to keep a record of the demographics of our clients and eventually we can develop a better understanding of our clients that will lead us to uplift our business. With its amazing sales tool, we have developed a strong relationship with our clients, and helped us in creating a good brand image. We really adore the convenience of managing and reporting data. It is quite easy to handle and all our business is depended on it and it helped us in gaining more loyal customers.
SMS Routing Manager
TelintelTelecommunications, 51-200 employees
Alternatives Considered
Copper
ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
Founder
Predictable HireHuman Resources, 1-10 employees
IRIS CRM
By using IRIS CRM we had a wonderful experience with the automated workflow process as compare to other alternatives. Now we are better able to keep a track of the performance and hence we can enhance productivity and eventually can get more profit.it has made automated messaging so convenient and simple. We believe that by understanding our customers we can make our business better and IRIS helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business a lot. We have found it very convenient to navigate and now we can better spread our business database. It helped us in having active and strong customer service and now we can better manage our relationship with our customers.
SMS Routing Manager
TelintelTelecommunications, 51-200 employees
Return on Investment
Copper
- Speed to call leads has increased for us over 32%.
- Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
- Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Sr. Account Executive
MotivosityHuman Resources, 11-50 employees
IRIS CRM
- The cost is a bit higher than other options (~$1300/mo), which can be seen as a negative in an absolute sense.
- The improvement in workflow management has been significant, and has saved at least 50 man-hours per week across our organization.
- Accurate rolling sales data reporting has been critical in defining quality metrics. This benefit is more indirect, but it has allowed us to better respond to changes in customer complaint trending.

Verified User
Analyst in Quality Assurance
Medical Device Company, 10,001+ employees