What users are saying about
57 Ratings
5 Ratings
57 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6 out of 100
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

  • IRIS CRM ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform

Sales Force Automation

4.6

Copper

46%
9.2

IRIS CRM

92%
IRIS CRM ranks higher in 9/9 features

Customer data management / contact management

6.0
60%
18 Ratings
9.1
91%
2 Ratings

Workflow management

3.3
33%
17 Ratings
10.0
100%
2 Ratings

Territory management

5.0
50%
4 Ratings
9.0
90%
2 Ratings

Opportunity management

5.6
56%
17 Ratings
9.1
91%
2 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.3
83%
18 Ratings
8.9
89%
2 Ratings

Contract management

5.9
59%
9 Ratings
9.9
99%
2 Ratings

Quote & order management

2.0
20%
7 Ratings
9.0
90%
2 Ratings

Interaction tracking

4.5
45%
17 Ratings
8.9
89%
2 Ratings

Channel / partner relationship management

1.1
11%
7 Ratings
9.0
90%
2 Ratings

Customer Service & Support

3.6

Copper

36%
9.3

IRIS CRM

93%
IRIS CRM ranks higher in 3/3 features

Case management

2.9
29%
9 Ratings
9.9
99%
2 Ratings

Call center management

3.3
33%
5 Ratings
9.0
90%
1 Rating

Help desk management

4.4
44%
7 Ratings
9.0
90%
2 Ratings

Marketing Automation

2.9

Copper

29%
9.4

IRIS CRM

94%
IRIS CRM ranks higher in 2/2 features

Lead management

4.4
44%
15 Ratings
9.7
97%
2 Ratings

Email marketing

1.4
14%
9 Ratings
9.0
90%
1 Rating

CRM Project Management

3.8

Copper

38%
9.1

IRIS CRM

91%
IRIS CRM ranks higher in 3/3 features

Task management

4.7
47%
18 Ratings
9.9
99%
2 Ratings

Billing and invoicing management

1.7
17%
5 Ratings
8.3
83%
2 Ratings

Reporting

5.0
50%
16 Ratings
9.1
91%
2 Ratings

CRM Reporting & Analytics

6.3

Copper

63%
8.8

IRIS CRM

88%
IRIS CRM ranks higher in 3/3 features

Forecasting

5.6
56%
15 Ratings
9.1
91%
2 Ratings

Pipeline visualization

6.9
69%
17 Ratings
9.1
91%
2 Ratings

Customizable reports

6.4
64%
15 Ratings
8.0
80%
2 Ratings

Customization

5.1

Copper

51%
9.2

IRIS CRM

92%
IRIS CRM ranks higher in 4/4 features

Custom fields

8.0
80%
18 Ratings
8.9
89%
2 Ratings

Custom objects

4.9
49%
12 Ratings
9.7
97%
2 Ratings

Scripting environment

4.1
41%
3 Ratings
9.0
90%
2 Ratings

API for custom integration

3.5
35%
8 Ratings
9.0
90%
2 Ratings

Security

8.4

Copper

84%
9.5

IRIS CRM

95%
IRIS CRM ranks higher in 2/2 features

Single sign-on capability

8.9
89%
12 Ratings
10.0
100%
2 Ratings

Role-based user permissions

8.0
80%
12 Ratings
9.0
90%
2 Ratings

Social CRM

2.1

Copper

21%
9.5

IRIS CRM

95%
IRIS CRM ranks higher in 2/2 features

Social data

2.2
22%
12 Ratings
10.0
100%
1 Rating

Social engagement

2.0
20%
7 Ratings
9.0
90%
1 Rating

Integrations with 3rd-party Software

2.0

Copper

20%
9.5

IRIS CRM

95%
IRIS CRM ranks higher in 2/2 features

Marketing automation

3.0
30%
12 Ratings
10.0
100%
1 Rating

Compensation management

1.0
10%
1 Rating
9.0
90%
1 Rating

Platform

7.2

Copper

72%
8.1

IRIS CRM

81%
IRIS CRM ranks higher in 1/1 features

Mobile access

7.2
72%
16 Ratings
8.1
81%
2 Ratings

Attribute Ratings

  • IRIS CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

3.0

Copper

30%
19 Ratings
9.9

IRIS CRM

99%
2 Ratings

Usability

4.7

Copper

47%
10 Ratings
9.0

IRIS CRM

90%
1 Rating

Support Rating

2.8

Copper

28%
12 Ratings
9.0

IRIS CRM

90%
1 Rating

Likelihood to Recommend

Copper

It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
Mark Caliendo | TrustRadius Reviewer

IRIS CRM

It’s been 2 years since IRIS CRM is supporting me by supporting my business and I have seen enormous progress in my business so far which is a really good sign and is enough for me to be satisfied with it. According to me and as I have observed it is fully loaded with many useful tools that can help in uplifting a business. Removes the manual cycle from me entering every people's hours exclusively. We really evaluated Bullhorn cover and tab it was not awful by any means.
Donna-sue Carpenter | TrustRadius Reviewer

Pros

Copper

  • I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
  • Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
  • Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.
Anonymous | TrustRadius Reviewer

IRIS CRM

  • Grouping is done very effectively. For a company with a wide product portfolio, it is greatly beneficial to customize product families.
  • Streamlines the life cycle of merchant services very well. E-signatures, workflows, and help tickets are well integrated to maximize efficiency.
  • Processing stats and reporting tools are intuitive, useful, and aesthetically pleasing. The software allows you to quickly generate sales reports for specific product families and time periods.
Anonymous | TrustRadius Reviewer

Cons

Copper

  • Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
  • We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
  • I am pleased using Copper and can't think of any other cons since implementation.
Erik Viager | TrustRadius Reviewer

IRIS CRM

  • It needs a solid visual invigorate to stay aware of the occasions.
  • I have found it as a little pricey.
  • The execution timetable took longer than we had arranged.
  • The framework has a solid utility and usefulness, yet it looks somewhat dated.
Donna-sue Carpenter | TrustRadius Reviewer

Pricing Details

Copper

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$25 per month per user

Copper Editions & Modules

Edition
Basic$25.001
Professional$59.001
Business$119.001
  1. per month per user
Additional Pricing Details

IRIS CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

IRIS CRM Editions & Modules

Additional Pricing Details

Usability

Copper

Copper 4.7
Based on 10 answers
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
Jason Tenzer | TrustRadius Reviewer

IRIS CRM

IRIS CRM 9.0
Based on 1 answer
It is a wonderful software with an automated messaging service. It has helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business. Security is my basic concern and the fact that it has a disabled human element from the business equation are the things that I don’t really like in it.
Donna-sue Carpenter | TrustRadius Reviewer

Support Rating

Copper

Copper 2.8
Based on 12 answers
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
Ben J. Varghese | TrustRadius Reviewer

IRIS CRM

IRIS CRM 9.0
Based on 1 answer
It has enabled us to keep a record of the demographics of our clients and eventually we can develop a better understanding of our clients that will lead us to uplift our business. With its amazing sales tool, we have developed a strong relationship with our clients, and helped us in creating a good brand image. We really adore the convenience of managing and reporting data. It is quite easy to handle and all our business is depended on it and it helped us in gaining more loyal customers.
Donna-sue Carpenter | TrustRadius Reviewer

Alternatives Considered

Copper

ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
Scott Entwistle | TrustRadius Reviewer

IRIS CRM

By using IRIS CRM we had a wonderful experience with the automated workflow process as compare to other alternatives. Now we are better able to keep a track of the performance and hence we can enhance productivity and eventually can get more profit.it has made automated messaging so convenient and simple. We believe that by understanding our customers we can make our business better and IRIS helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business a lot. We have found it very convenient to navigate and now we can better spread our business database. It helped us in having active and strong customer service and now we can better manage our relationship with our customers.
Donna-sue Carpenter | TrustRadius Reviewer

Return on Investment

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Kelly Wasden | TrustRadius Reviewer

IRIS CRM

  • The cost is a bit higher than other options (~$1300/mo), which can be seen as a negative in an absolute sense.
  • The improvement in workflow management has been significant, and has saved at least 50 man-hours per week across our organization.
  • Accurate rolling sales data reporting has been critical in defining quality metrics. This benefit is more indirect, but it has allowed us to better respond to changes in customer complaint trending.
Anonymous | TrustRadius Reviewer

Add comparison