What users are saying about
4 Ratings
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Score 7.7 out of 100
16 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Corrigo

Corrigo is great for managing work orders and PM Schedules. Additionally, if you need to track KPIs, Corrigo's reporting is spot on—with automated reports and notifications, it is one of the strengths of this program. I don't recommend Corrigo for Asset Management, however, which is tricky since the PM Scheduling is such a strength.
Anonymous | TrustRadius Reviewer

ServiceNow Customer Service Management

As a very technical company we get a variety of resources assigned to answer different questions. We currently use [ServiceNow Customer Service Management] to help us have an prioritization for all of these now. We use the service now across a variety of departments that all deal with complex technical questions that need to spread out across different individuals. There are so many expertise needed for each individual question so having it routed to the right resource in an timely manner is vital to the success of our business.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Corrigo
ServiceNow Customer Service Management
8.4
Organize and prioritize service tickets
Corrigo
ServiceNow Customer Service Management
8.4
Expert directory
Corrigo
ServiceNow Customer Service Management
7.9
Subscription-based notifications
Corrigo
ServiceNow Customer Service Management
8.1
ITSM collaboration and documentation
Corrigo
ServiceNow Customer Service Management
8.4
Ticket creation and submission
Corrigo
ServiceNow Customer Service Management
9.0
Ticket response
Corrigo
ServiceNow Customer Service Management
8.3

Self Help Community

Corrigo
ServiceNow Customer Service Management
8.4
External knowledge base
Corrigo
ServiceNow Customer Service Management
8.4
Internal knowledge base
Corrigo
ServiceNow Customer Service Management
8.5

Multi-Channel Help

Corrigo
ServiceNow Customer Service Management
8.6
Customer portal
Corrigo
ServiceNow Customer Service Management
8.8
IVR
Corrigo
ServiceNow Customer Service Management
8.8
Social integration
Corrigo
ServiceNow Customer Service Management
8.8
Email support
Corrigo
ServiceNow Customer Service Management
7.7
Help Desk CRM integration
Corrigo
ServiceNow Customer Service Management
8.7

Pros

Corrigo

  • KPI Reporting: there are some great canned reports that you can utilize but you can also build your own reports using their very simple report writer.
  • Report Notifications: you can set up automatic notifications for reports. Additionally, you can set up schedules for your reports and attach notifications to those report schedules as well.
  • PM Scheduling: you can automate your PM schedules thru Corrigo and set up multiple schedules.
Anonymous | TrustRadius Reviewer

ServiceNow Customer Service Management

  • Best in class workflow - end to end.
  • Best in class user interface - across entities: clients, employees, workflow developers.
  • AI engine support to find the logical correlation between the events and proactive measures to address them.
Anonymous | TrustRadius Reviewer

Cons

Corrigo

  • Asset Management: for such strong PM Scheduling, I would like to see better asset management within this product.
  • Managing users: his isn't the most intuitive process and could be simpler.
  • Support: once they get back to you, they can be very helpful but I find the wait time is too long.
Anonymous | TrustRadius Reviewer

ServiceNow Customer Service Management

  • Need a aid on how to use the system.
  • Functionality to scroll down should not be too sensitive.
  • Adding user helpful tools to help navigate.
Anonymous | TrustRadius Reviewer

Usability

Corrigo

No score
No answers yet
No answers on this topic

ServiceNow Customer Service Management

ServiceNow Customer Service Management 10.0
Based on 1 answer
Bottom line is that it does what you need it to do. We've been using Service Now as a ticket managing tool for a few years now. There's really not much it can't do when it comes to recording interactions. It has been nice using inventory tracking for software licenses and hardware as well.
Anonymous | TrustRadius Reviewer

Support Rating

Corrigo

No score
No answers yet
No answers on this topic

ServiceNow Customer Service Management

ServiceNow Customer Service Management 9.0
Based on 1 answer
Support has been very good. Any time there has been a real issue, the team has responded very quickly and identified the issue without a lot of repetitive questions that I've seen from other services. There is a great external community and internal knowledge base that covers pretty much anything you need.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Corrigo

We chose Corrigo for the PM Scheduling and Reporting capabilities plus its ability to integrate into other systems and provide a customer portal. This product is superior to others for those reasons. Plus the cost is on point for our size organization. Overall Corrigo was the better choice.
Anonymous | TrustRadius Reviewer

ServiceNow Customer Service Management

ServiceNow has a lot of easy options and easy tracking methods which will help [it] to stay a standout when compared to other tools. It has its own taste in it which is loved by millions.It's a top notch tool and I use it every day to maintain a track of my tickets with the users.
Anonymous | TrustRadius Reviewer

Return on Investment

Corrigo

  • It has helped us automate processes with multiple clients, making us (and them) more efficient
  • PM Scheduling and Reporting has saved us time and resources
  • We've had to figure out a way to manage assets however since Corrigo isn't really great for this. That has cost us extra time and resource.
Anonymous | TrustRadius Reviewer

ServiceNow Customer Service Management

  • Return on investment for resource allocation
  • Increased communication across various teams
  • If there isn't proper routing set up this can cause a lot of headaches so ensure you have it mapped out properly
Anonymous | TrustRadius Reviewer

Pricing Details

Corrigo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

ServiceNow Customer Service Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Corrigo
8.0
ServiceNow Customer Service Management
8.1

Usability

Corrigo
ServiceNow Customer Service Management
10.0

Support Rating

Corrigo
ServiceNow Customer Service Management
9.0

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