Corrigo vs ServiceNow Customer Service Management

• KPI Reporting: there are some great canned reports that you can utilize but you can also build your own reports using their very simple report writer.
• Report Notifications: you can set up automatic notifications for reports. Additionally, you can set up schedules for your reports and attach notifications to those report schedules as well.
• PM Scheduling: you can automate your PM schedules thru Corrigo and set up multiple schedules.

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• Best in class workflow - end to end.
• Best in class user interface - across entities: clients, employees, workflow developers.
• AI engine support to find the logical correlation between the events and proactive measures to address them.

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• Asset Management: for such strong PM Scheduling, I would like to see better asset management within this product.
• Managing users: his isn't the most intuitive process and could be simpler.
• Support: once they get back to you, they can be very helpful but I find the wait time is too long.

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• Need a aid on how to use the system.
• Functionality to scroll down should not be too sensitive.
• Adding user helpful tools to help navigate.

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• It has helped us automate processes with multiple clients, making us (and them) more efficient
• PM Scheduling and Reporting has saved us time and resources
• We've had to figure out a way to manage assets however since Corrigo isn't really great for this. That has cost us extra time and resource.

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• Return on investment for resource allocation
• Increased communication across various teams
• If there isn't proper routing set up this can cause a lot of headaches so ensure you have it mapped out properly

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