Corrigo vs ServiceNow Customer Service Management

• KPI Reporting: there are some great canned reports that you can utilize but you can also build your own reports using their very simple report writer.
• Report Notifications: you can set up automatic notifications for reports. Additionally, you can set up schedules for your reports and attach notifications to those report schedules as well.
• PM Scheduling: you can automate your PM schedules thru Corrigo and set up multiple schedules.

Read full review

• Allows for clear communication between help desk and end users.
• Provides a clean inventory option for both hardware items and software licenses.
• Navigation is very intuitive and user friendly.
• Many reporting features for all levels of the company.

Read full review

• Asset Management: for such strong PM Scheduling, I would like to see better asset management within this product.
• Managing users: his isn't the most intuitive process and could be simpler.
• Support: once they get back to you, they can be very helpful but I find the wait time is too long.

Read full review

• Adding in additional chat features would be nice
• Viewing where you stand in priority
• Having a way to automate more of the processes

Read full review

• It has helped us automate processes with multiple clients, making us (and them) more efficient
• PM Scheduling and Reporting has saved us time and resources
• We've had to figure out a way to manage assets however since Corrigo isn't really great for this. That has cost us extra time and resource.

Read full review

• The negative impact for my team is the delay in team completing tickets but not a system issue.
• A positive impact for my team is we can easily view the status of tickets and the follow-up emails are beneficial to maintain records of tickets.
• Negative impact is that there is no user job aid or helpful tools for new users.

Read full review