Corrigo vs. ServiceNow Customer Service Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Corrigo
Score 7.4 out of 10
N/A
Corrigo, from JLL Technologies (acquired 2015) is a facilities and field service management (CMMS) software solution.N/A
ServiceNow Customer Service Management
Score 8.0 out of 10
N/A
Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement…N/A
Pricing
CorrigoServiceNow Customer Service Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CorrigoServiceNow Customer Service Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional Details
More Pricing Information
Community Pulse
CorrigoServiceNow Customer Service Management
Features
CorrigoServiceNow Customer Service Management
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Corrigo
-
Ratings
ServiceNow Customer Service Management
8.6
8 Ratings
5% above category average
Organize and prioritize service tickets00 Ratings8.08 Ratings
Expert directory00 Ratings8.06 Ratings
Subscription-based notifications00 Ratings8.57 Ratings
ITSM collaboration and documentation00 Ratings8.57 Ratings
Ticket creation and submission00 Ratings9.58 Ratings
Ticket response00 Ratings9.08 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Corrigo
-
Ratings
ServiceNow Customer Service Management
9.0
7 Ratings
12% above category average
External knowledge base00 Ratings9.06 Ratings
Internal knowledge base00 Ratings9.07 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Corrigo
-
Ratings
ServiceNow Customer Service Management
8.8
8 Ratings
10% above category average
Customer portal00 Ratings8.06 Ratings
IVR00 Ratings9.05 Ratings
Social integration00 Ratings8.06 Ratings
Email support00 Ratings9.57 Ratings
Help Desk CRM integration00 Ratings9.57 Ratings
Best Alternatives
CorrigoServiceNow Customer Service Management
Small Businesses

No answers on this topic

Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies

No answers on this topic

Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises

No answers on this topic

SysAid
SysAid
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CorrigoServiceNow Customer Service Management
Likelihood to Recommend
8.0
(1 ratings)
8.0
(8 ratings)
Usability
-
(0 ratings)
7.5
(3 ratings)
Support Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
CorrigoServiceNow Customer Service Management
Likelihood to Recommend
JLL Technologies
Corrigo is great for managing work orders and PM Schedules. Additionally, if you need to track KPIs, Corrigo's reporting is spot on—with automated reports and notifications, it is one of the strengths of this program. I don't recommend Corrigo for Asset Management, however, which is tricky since the PM Scheduling is such a strength.
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ServiceNow
It is well suited for medium to large companies that manage different teams and need to communicate constantly and track progress in a timely manner. It is less suited for small enterprises as it will overwhelm users with the features and functionalities embedded.
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Pros
JLL Technologies
  • KPI Reporting: there are some great canned reports that you can utilize but you can also build your own reports using their very simple report writer.
  • Report Notifications: you can set up automatic notifications for reports. Additionally, you can set up schedules for your reports and attach notifications to those report schedules as well.
  • PM Scheduling: you can automate your PM schedules thru Corrigo and set up multiple schedules.
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ServiceNow
  • Allows for clear communication between help desk and end users.
  • Provides a clean inventory option for both hardware items and software licenses.
  • Navigation is very intuitive and user friendly.
  • Many reporting features for all levels of the company.
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Cons
JLL Technologies
  • Asset Management: for such strong PM Scheduling, I would like to see better asset management within this product.
  • Managing users: his isn't the most intuitive process and could be simpler.
  • Support: once they get back to you, they can be very helpful but I find the wait time is too long.
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ServiceNow
  • Adding in additional chat features would be nice
  • Viewing where you stand in priority
  • Having a way to automate more of the processes
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Usability
JLL Technologies
No answers on this topic
ServiceNow
ServiceNow Customer Service Management has been in our organization for quiet a while now. We tried other solutions as well. But they were not as effective as as ServiceNow Customer Service Management, either they're not cost effective or they lack the features. ServiceNow Customer Service Management however, is a complete package it's soft effective and it comes with the features that suffice our business need. In a nutshell ServiceNow Customer Service Management is what we need!
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Support Rating
JLL Technologies
No answers on this topic
ServiceNow
Support has been very good. Any time there has been a real issue, the team has responded very quickly and identified the issue without a lot of repetitive questions that I've seen from other services. There is a great external community and internal knowledge base that covers pretty much anything you need.
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Alternatives Considered
JLL Technologies
We chose Corrigo for the PM Scheduling and Reporting capabilities plus its ability to integrate into other systems and provide a customer portal. This product is superior to others for those reasons. Plus the cost is on point for our size organization. Overall Corrigo was the better choice.
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ServiceNow
ServiceNow Customer Service Management is much more configurable and "Enterprise-Ready", but doesn't work as well out of the box and doesn't guide you into deploying a service ready workflow.
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Return on Investment
JLL Technologies
  • It has helped us automate processes with multiple clients, making us (and them) more efficient
  • PM Scheduling and Reporting has saved us time and resources
  • We've had to figure out a way to manage assets however since Corrigo isn't really great for this. That has cost us extra time and resource.
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ServiceNow
  • The negative impact for my team is the delay in team completing tickets but not a system issue.
  • A positive impact for my team is we can easily view the status of tickets and the follow-up emails are beneficial to maintain records of tickets.
  • Negative impact is that there is no user job aid or helpful tools for new users.
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ScreenShots