What users are saying about
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.4 out of 100
Based on 4 reviews and ratings
44 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.8 out of 100
Based on 44 reviews and ratings
Feature Set Ratings
Incident and problem management

Corrigo
Feature Set Not Supported
N/A
7.8
ServiceNow Customer Service Management
78%
ServiceNow Customer Service Management ranks higher in 6/6 features
ServiceNow Customer Service Management ranks higher in 6/6 features
Organize and prioritize service tickets

N/A
0 Ratings
8.0
80%
9 Ratings
Expert directory

N/A
0 Ratings
7.6
76%
8 Ratings
Subscription-based notifications

N/A
0 Ratings
7.8
78%
8 Ratings
ITSM collaboration and documentation

N/A
0 Ratings
7.2
72%
8 Ratings
Ticket creation and submission

N/A
0 Ratings
8.8
88%
9 Ratings
Ticket response

N/A
0 Ratings
7.5
75%
9 Ratings
Self Help Community

Corrigo
Feature Set Not Supported
N/A
7.6
ServiceNow Customer Service Management
76%
ServiceNow Customer Service Management ranks higher in 2/2 features
ServiceNow Customer Service Management ranks higher in 2/2 features
External knowledge base

N/A
0 Ratings
7.7
77%
6 Ratings
Internal knowledge base

N/A
0 Ratings
7.5
75%
8 Ratings
Multi-Channel Help

Corrigo
Feature Set Not Supported
N/A
7.3
ServiceNow Customer Service Management
73%
ServiceNow Customer Service Management ranks higher in 5/5 features
ServiceNow Customer Service Management ranks higher in 5/5 features
Customer portal

N/A
0 Ratings
8.2
82%
7 Ratings
IVR

N/A
0 Ratings
6.2
62%
5 Ratings
Social integration

N/A
0 Ratings
5.9
59%
6 Ratings
Email support

N/A
0 Ratings
7.6
76%
8 Ratings
Help Desk CRM integration

N/A
0 Ratings
8.4
84%
7 Ratings
Attribute Ratings
- Corrigo is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

8.0
Corrigo
80%
1 Rating
7.8
ServiceNow Customer Service Management
78%
9 Ratings
Usability

Corrigo
N/A
0 Ratings
10.0
ServiceNow Customer Service Management
100%
1 Rating
Support Rating

Corrigo
N/A
0 Ratings
9.0
ServiceNow Customer Service Management
90%
1 Rating
Likelihood to Recommend
Corrigo
Corrigo is great for managing work orders and PM Schedules. Additionally, if you need to track KPIs, Corrigo's reporting is spot on—with automated reports and notifications, it is one of the strengths of this program. I don't recommend Corrigo for Asset Management, however, which is tricky since the PM Scheduling is such a strength.

Verified User
Program Manager in Finance and Accounting
Information Technology and Services Company, 11-50 employeesServiceNow Customer Service Management
It is well suited for medium to large companies that manage different teams and need to communicate constantly and track progress in a timely manner. It is less suited for small enterprises as it will overwhelm users with the features and functionalities embedded.

Verified User
Employee in Information Technology
Internet Company, 51-200 employeesPros
Corrigo
- KPI Reporting: there are some great canned reports that you can utilize but you can also build your own reports using their very simple report writer.
- Report Notifications: you can set up automatic notifications for reports. Additionally, you can set up schedules for your reports and attach notifications to those report schedules as well.
- PM Scheduling: you can automate your PM schedules thru Corrigo and set up multiple schedules.

Verified User
Program Manager in Finance and Accounting
Information Technology and Services Company, 11-50 employeesServiceNow Customer Service Management
- Allows for clear communication between help desk and end users.
- Provides a clean inventory option for both hardware items and software licenses.
- Navigation is very intuitive and user friendly.
- Many reporting features for all levels of the company.

Verified User
Manager in Information Technology
Information Technology & Services Company, 10,001+ employeesCons
Corrigo
- Asset Management: for such strong PM Scheduling, I would like to see better asset management within this product.
- Managing users: his isn't the most intuitive process and could be simpler.
- Support: once they get back to you, they can be very helpful but I find the wait time is too long.

Verified User
Program Manager in Finance and Accounting
Information Technology and Services Company, 11-50 employeesServiceNow Customer Service Management
- Adding in additional chat features would be nice
- Viewing where you stand in priority
- Having a way to automate more of the processes

Verified User
Account Manager in Sales
Computer Software Company, 10,001+ employeesPricing Details
Corrigo
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Starting Price
—ServiceNow Customer Service Management
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
Corrigo
No score
No answers yet
No answers on this topic
ServiceNow Customer Service Management
ServiceNow Customer Service Management 10.0
Based on 1 answer
Bottom line is that it does what you need it to do. We've been using Service Now as a ticket managing tool for a few years now. There's really not much it can't do when it comes to recording interactions. It has been nice using inventory tracking for software licenses and hardware as well.

Verified User
Manager in Information Technology
Information Technology & Services Company, 10,001+ employeesSupport Rating
Corrigo
No score
No answers yet
No answers on this topic
ServiceNow Customer Service Management
ServiceNow Customer Service Management 9.0
Based on 1 answer
Support has been very good. Any time there has been a real issue, the team has responded very quickly and identified the issue without a lot of repetitive questions that I've seen from other services. There is a great external community and internal knowledge base that covers pretty much anything you need.

Verified User
Manager in Information Technology
Information Technology & Services Company, 10,001+ employeesAlternatives Considered
Corrigo
We chose Corrigo for the PM Scheduling and Reporting capabilities plus its ability to integrate into other systems and provide a customer portal. This product is superior to others for those reasons. Plus the cost is on point for our size organization. Overall Corrigo was the better choice.

Verified User
Program Manager in Finance and Accounting
Information Technology and Services Company, 11-50 employeesServiceNow Customer Service Management
ServiceNow is a industry leader as depicted by Gartner. The features and functionality by ServiceNow platform is increasing rapidly with every version release. One of the best tools for customer service. ServiceNow has great product support which help to resolve product issues. Pricing is very competitive as well. So all in all it compares well with every department with competition.
Principal Solutions Architect
Tech MahindraArchitecture & Planning, 10,001+ employees
Return on Investment
Corrigo
- It has helped us automate processes with multiple clients, making us (and them) more efficient
- PM Scheduling and Reporting has saved us time and resources
- We've had to figure out a way to manage assets however since Corrigo isn't really great for this. That has cost us extra time and resource.

Verified User
Program Manager in Finance and Accounting
Information Technology and Services Company, 11-50 employeesServiceNow Customer Service Management
- The negative impact for my team is the delay in team completing tickets but not a system issue.
- A positive impact for my team is we can easily view the status of tickets and the follow-up emails are beneficial to maintain records of tickets.
- Negative impact is that there is no user job aid or helpful tools for new users.

Verified User
Supervisor in Corporate
Banking Company, 1001-5000 employees