What users are saying about
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Top Rated
51 Ratings

Crownpeak DXM

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Top Rated
51 Ratings
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Score 7.6 out of 100
16 Ratings
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Score 8.2 out of 100

Feature Set Ratings

    Security

    8.5

    Crownpeak DXM

    85%

    Sitecore Experience Platform

    Feature Set Not Supported
    N/A
    Crownpeak DXM ranks higher in 1/1 features

    Role-based user permissions

    8.5
    85%
    25 Ratings
    N/A
    0 Ratings

    Platform & Infrastructure

    7.6

    Crownpeak DXM

    76%

    Sitecore Experience Platform

    Feature Set Not Supported
    N/A
    Crownpeak DXM ranks higher in 2/2 features

    API

    7.5
    75%
    19 Ratings
    N/A
    0 Ratings

    Internationalization / multi-language

    7.7
    77%
    20 Ratings
    N/A
    0 Ratings

    Web Content Creation

    7.7

    Crownpeak DXM

    77%

    Sitecore Experience Platform

    Feature Set Not Supported
    N/A
    Crownpeak DXM ranks higher in 7/7 features

    WYSIWYG editor

    7.4
    74%
    26 Ratings
    N/A
    0 Ratings

    Code quality / cleanliness

    7.3
    73%
    26 Ratings
    N/A
    0 Ratings

    Admin section

    7.8
    78%
    25 Ratings
    N/A
    0 Ratings

    Page templates

    7.8
    78%
    27 Ratings
    N/A
    0 Ratings

    Mobile optimization / responsive design

    7.8
    78%
    25 Ratings
    N/A
    0 Ratings

    Publishing workflow

    8.1
    81%
    27 Ratings
    N/A
    0 Ratings

    Form generator

    7.6
    76%
    23 Ratings
    N/A
    0 Ratings

    Web Content Management

    7.6

    Crownpeak DXM

    76%

    Sitecore Experience Platform

    Feature Set Not Supported
    N/A
    Crownpeak DXM ranks higher in 4/4 features

    Content taxonomy

    7.4
    74%
    25 Ratings
    N/A
    0 Ratings

    SEO support

    8.1
    81%
    24 Ratings
    N/A
    0 Ratings

    Bulk management

    7.8
    78%
    22 Ratings
    N/A
    0 Ratings

    Availability / breadth of extensions

    7.1
    71%
    21 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Sitecore Experience Platform is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    8.1

    Crownpeak DXM

    81%
    30 Ratings
    9.0

    Sitecore Experience Platform

    90%
    2 Ratings

    Likelihood to Renew

    8.9

    Crownpeak DXM

    89%
    5 Ratings

    Sitecore Experience Platform

    N/A
    0 Ratings

    Usability

    8.0

    Crownpeak DXM

    80%
    16 Ratings
    9.0

    Sitecore Experience Platform

    90%
    1 Rating

    Availability

    8.6

    Crownpeak DXM

    86%
    2 Ratings

    Sitecore Experience Platform

    N/A
    0 Ratings

    Performance

    8.2

    Crownpeak DXM

    82%
    2 Ratings

    Sitecore Experience Platform

    N/A
    0 Ratings

    Support Rating

    8.1

    Crownpeak DXM

    81%
    39 Ratings
    9.0

    Sitecore Experience Platform

    90%
    1 Rating

    In-Person Training

    9.1

    Crownpeak DXM

    91%
    1 Rating

    Sitecore Experience Platform

    N/A
    0 Ratings

    Online Training

    8.2

    Crownpeak DXM

    82%
    2 Ratings

    Sitecore Experience Platform

    N/A
    0 Ratings

    Implementation Rating

    8.4

    Crownpeak DXM

    84%
    28 Ratings

    Sitecore Experience Platform

    N/A
    0 Ratings

    Product Scalability

    8.6

    Crownpeak DXM

    86%
    2 Ratings

    Sitecore Experience Platform

    N/A
    0 Ratings

    Professional Services

    Crownpeak DXM

    N/A
    0 Ratings
    9.0

    Sitecore Experience Platform

    90%
    1 Rating

    Likelihood to Recommend

    Crownpeak DXM

    Crownpeak DXM is a great solution if you are looking for a flexible platform that allows engineers to quickly develop while also making it easy for content authors to work especially in scenarios where you need multi-language support. It is also good for scenarios where you want a cloud-based solution and are looking for just one vendor to handle hosting and offer the CMS.
    Sujal Patel | TrustRadius Reviewer

    Sitecore Experience Platform

    3 Scenarios where Sitecore Experience Platform is well suited: 1. Customized AI/ML Model development - Developing and deploying ML/AI models to automate tasks related to the process. e.g., image classification, sentiment analysis or text classification, etc.2. RPA & Chatbots - RPA scripts to automate simpler tasks and integrate with legacy systems (UI path, opensource RPA scripts). Implementation of chatbots training by human agents to respond to redundant queries 3. Data Enrichment - Structuring and enriching data using automated techniques in ML as well as human agent labeling
    Anonymous | TrustRadius Reviewer

    Pros

    Crownpeak DXM

    • Build & manage digital experiences without dependency on your IT team
    • Built-in Digital Quality tool (DQM) tool allows you to check the quality of content and any accessibility issues and immediately flag any issues before publishing.
    • Build websites with the component-based technology and spend less effort in creating the best user experience for the end-user
    Zeynep Babadagli Baykal | TrustRadius Reviewer

    Sitecore Experience Platform

    • Sitecore has a decent supply of out of the box components and capabilities that can be fairly easily styled to meet business needs without much customization needed. This often helps speed to market.
    • Sitecore has had the flexibility of offering on-premise hosting or cloud hosting to meet different needs of clients, though recently they have strongly pushed their cloud-based hosting. This is in alignment with the industry and very helpful for organizations that aren't looking to add another product to the portfolio of packages that their internal IT teams need to manage
    • Sitecore has a capable UI for editing content. Though some competition may do better in this regard, Sitecore's editing interface is fully capable.
    Anonymous | TrustRadius Reviewer

    Cons

    Crownpeak DXM

    • Crownpeak moved to a web browser admin tool in 2018, which has made the admin experience much better, but there are still a couple of features missing from the browser version that won't arrive until later in 2019.
    • Integration with 3rd party digital asset management tools would be great.
    • Smoother integration with source control would be nice.
    Sean Brasher | TrustRadius Reviewer

    Sitecore Experience Platform

    • While the UI is capable, some other products in this space have a much more intuitive editing interface. Sitecore could do better in providing an easy to use editing UI.
    • It would be nice to see a fully managed Sitecore instead of just cloud hosted
    • The price falls more to the premium side of things. Making the value proposition a bit harder to justify
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Crownpeak DXM

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    Sitecore Experience Platform

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Crownpeak DXM

    Crownpeak DXM 8.9
    Based on 5 answers
    None of our Crownpeak clients are currently thinking about replatforming.
    Joel Macaluso | TrustRadius Reviewer

    Sitecore Experience Platform

    No score
    No answers yet
    No answers on this topic

    Usability

    Crownpeak DXM

    Crownpeak DXM 8.0
    Based on 16 answers
    Crownpeak DXM is a flexible easy to use CMS platform speaking to the most challenging localization scenarios. Crownpeak users have the freedom to integrate DXM platform with their existing technology at no cost. Moving from legacy systems to the Saas platform is painless and cost-effective. Extensive targeting and personalization options are something that users will benefit from.
    Lauren Johnston | TrustRadius Reviewer

    Sitecore Experience Platform

    Sitecore Experience Platform 9.0
    Based on 1 answer
    Implemented for various projects such as:›Market and sales intelligence Competitor tracking Management moves Social media tracking Customized information sourcing. Use web-scraping and parsing for data harvesting where the search is keyword-based and, the content and data extractions are required from various websites•Implemented for diverse requirements:›Social media tracking›Image recognition›Pricing comparison›Competitor content mapping›e-Commerce products’ cataloging, etc.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Crownpeak DXM

    Crownpeak DXM 8.6
    Based on 2 answers
    We have never encountered any issues with the availability.
    Zeynep Babadagli Baykal | TrustRadius Reviewer

    Sitecore Experience Platform

    No score
    No answers yet
    No answers on this topic

    Performance

    Crownpeak DXM

    Crownpeak DXM 8.2
    Based on 2 answers
    Pages load very fast on production (assuming you develop with basic SEO practices in place) due to Crownpeak's publishing architecture. The slide downside is that publishing can be a bit slow at times.
    Joel Macaluso | TrustRadius Reviewer

    Sitecore Experience Platform

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Crownpeak DXM

    Crownpeak DXM 8.1
    Based on 39 answers
    Crownpeak DXM's service and support are outstanding. We have immediate access to both the tech support team and the software engineering team. We can get a support person on the phone whenever needed, and we can schedule impromptu training sessions at any time. Best support I have ever received from a platform provider in 20 years of software and application development.
    Mike Benyo | TrustRadius Reviewer

    Sitecore Experience Platform

    Sitecore Experience Platform 9.0
    Based on 1 answer
    1. Customized software development & maintenance. 2. Technology Consulting - Consulting-based services for technology solutions data engineering or cloud solutions. 3. Used for tapping into multiple data sources such as CRM and marketing automation systems and, creating automated data extracts with a high-end visual representation of data. 4. Implemented for scheduling an existing report to automatically refresh and be delivered to specific users at a specific regular interval.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    Crownpeak DXM

    Crownpeak DXM 9.1
    Based on 1 answer
    We received on-site training from Crownpeak, the trainer had touched upon every possible scenario and provided great insights about the product & ease of implementation.
    Zeynep Babadagli Baykal | TrustRadius Reviewer

    Sitecore Experience Platform

    No score
    No answers yet
    No answers on this topic

    Online Training

    Crownpeak DXM

    Crownpeak DXM 8.2
    Based on 2 answers
    My team left training with a solid understanding of how to use the product and the developer training ended with a test to ensure the ability to properly develop was learned properly. Recently, Crownpeak has added a self-paced training option which makes it extremely flexible to on-board new developers.
    Joel Macaluso | TrustRadius Reviewer

    Sitecore Experience Platform

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Crownpeak DXM

    Crownpeak DXM 8.4
    Based on 28 answers
    SaaS model is perfect for us to avoid slow and costly version updates to get access to new features and functions. Crownpeak is a true SaaS model, so we get all the good new stuff without the need to invest in effort, time or money. this frees our teams to focus on content creation and deployment, which is pretty fast because the DXM publishes straight to html through the headless model.
    Andy Wood | TrustRadius Reviewer

    Sitecore Experience Platform

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Crownpeak DXM

    I was not at this team within my organization during the evaluation period of Crownpeak. However, my previous team used Sitecore. Crownpeak is a bit easier to use from a UI perspective and has more creative options within the tool. Sitecore's clunky UI also was a reason I found out later why we ended up using Crownpeak as our DXM.
    Ramin (Remi) Sabouri, MBA | TrustRadius Reviewer

    Sitecore Experience Platform

    All of these platforms have their pros and cons. Selecting the best fit is a matter aligning corporate need vs features provided. Have a .NET shop with an advanced marketing team looking to push UX forward and willing to pay a premium, then Sitecore may be the right fit. Have an organization centered around Java and only looking for basic CMS capabilities or looking for a budget-friendly option, then there may be better options beyond Sitecore.
    Anonymous | TrustRadius Reviewer

    Scalability

    Crownpeak DXM

    Crownpeak DXM 8.6
    Based on 2 answers
    In some recent projects we have delivered to our clients, we were able to roll out sites in shorter time period due the scalability of the Crownpeak's DXM solution.
    Zeynep Babadagli Baykal | TrustRadius Reviewer

    Sitecore Experience Platform

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Crownpeak DXM

    • I'm pretty sure it raises our back-end development costs by making the development process (of creating input forms and producing outputs from the content) more complicated and painful than it needs to be.
    • It helps lock our clients in to us because not a whole lot of agencies have Crownpeak expertise.
    • It helps our clients not have to deal with their own IT teams, which they tend to dislike working with.
    Anonymous | TrustRadius Reviewer

    Sitecore Experience Platform

    • For mature marketing organizations, the analytics that Sitecore allows you to capture have been valuable in pushing forward marketing objectives and giving insight into how to tailor content for the best UX
    Anonymous | TrustRadius Reviewer

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