What users are saying about
Crownpeak DXM
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
51 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.6 out of 100
Based on 51 reviews and ratings
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 16 reviews and ratings
Feature Set Ratings
Security

8.5
Crownpeak DXM
85%
Sitecore Experience Platform
Feature Set Not Supported
N/A
Crownpeak DXM ranks higher in 1/1 features
Crownpeak DXM ranks higher in 1/1 features
Role-based user permissions

8.5
85%
25 Ratings
N/A
0 Ratings
Platform & Infrastructure

7.6
Crownpeak DXM
76%
Sitecore Experience Platform
Feature Set Not Supported
N/A
Crownpeak DXM ranks higher in 2/2 features
Crownpeak DXM ranks higher in 2/2 features
API

7.5
75%
19 Ratings
N/A
0 Ratings
Internationalization / multi-language

7.7
77%
20 Ratings
N/A
0 Ratings
Web Content Creation

7.7
Crownpeak DXM
77%
Sitecore Experience Platform
Feature Set Not Supported
N/A
Crownpeak DXM ranks higher in 7/7 features
Crownpeak DXM ranks higher in 7/7 features
WYSIWYG editor

7.4
74%
26 Ratings
N/A
0 Ratings
Code quality / cleanliness

7.3
73%
26 Ratings
N/A
0 Ratings
Admin section

7.8
78%
25 Ratings
N/A
0 Ratings
Page templates

7.8
78%
27 Ratings
N/A
0 Ratings
Mobile optimization / responsive design

7.8
78%
25 Ratings
N/A
0 Ratings
Publishing workflow

8.1
81%
27 Ratings
N/A
0 Ratings
Form generator

7.6
76%
23 Ratings
N/A
0 Ratings
Web Content Management

7.6
Crownpeak DXM
76%
Sitecore Experience Platform
Feature Set Not Supported
N/A
Crownpeak DXM ranks higher in 4/4 features
Crownpeak DXM ranks higher in 4/4 features
Content taxonomy

7.4
74%
25 Ratings
N/A
0 Ratings
SEO support

8.1
81%
24 Ratings
N/A
0 Ratings
Bulk management

7.8
78%
22 Ratings
N/A
0 Ratings
Availability / breadth of extensions

7.1
71%
21 Ratings
N/A
0 Ratings
Attribute Ratings
- Sitecore Experience Platform is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend

8.1
Crownpeak DXM
81%
30 Ratings
9.0
Sitecore Experience Platform
90%
2 Ratings
Likelihood to Renew

8.9
Crownpeak DXM
89%
5 Ratings
Sitecore Experience Platform
N/A
0 Ratings
Usability

8.0
Crownpeak DXM
80%
16 Ratings
9.0
Sitecore Experience Platform
90%
1 Rating
Availability

8.6
Crownpeak DXM
86%
2 Ratings
Sitecore Experience Platform
N/A
0 Ratings
Performance

8.2
Crownpeak DXM
82%
2 Ratings
Sitecore Experience Platform
N/A
0 Ratings
Support Rating

8.1
Crownpeak DXM
81%
39 Ratings
9.0
Sitecore Experience Platform
90%
1 Rating
In-Person Training

9.1
Crownpeak DXM
91%
1 Rating
Sitecore Experience Platform
N/A
0 Ratings
Online Training

8.2
Crownpeak DXM
82%
2 Ratings
Sitecore Experience Platform
N/A
0 Ratings
Implementation Rating

8.4
Crownpeak DXM
84%
28 Ratings
Sitecore Experience Platform
N/A
0 Ratings
Product Scalability

8.6
Crownpeak DXM
86%
2 Ratings
Sitecore Experience Platform
N/A
0 Ratings
Professional Services

Crownpeak DXM
N/A
0 Ratings
9.0
Sitecore Experience Platform
90%
1 Rating
Likelihood to Recommend
Crownpeak DXM
Crownpeak DXM is a great solution if you are looking for a flexible platform that allows engineers to quickly develop while also making it easy for content authors to work especially in scenarios where you need multi-language support. It is also good for scenarios where you want a cloud-based solution and are looking for just one vendor to handle hosting and offer the CMS.
Global Chief Technology Officer
iCrossingMarketing & Advertising, 501-1000 employees
Sitecore Experience Platform
3 Scenarios where Sitecore Experience Platform is well suited: 1. Customized AI/ML Model development - Developing and deploying ML/AI models to automate tasks related to the process. e.g., image classification, sentiment analysis or text classification, etc.2. RPA & Chatbots - RPA scripts to automate simpler tasks and integrate with legacy systems (UI path, opensource RPA scripts). Implementation of chatbots training by human agents to respond to redundant queries 3. Data Enrichment - Structuring and enriching data using automated techniques in ML as well as human agent labeling

Verified User
Account Manager in Sales
Market Research Company, 1001-5000 employeesPros
Crownpeak DXM
- Build & manage digital experiences without dependency on your IT team
- Built-in Digital Quality tool (DQM) tool allows you to check the quality of content and any accessibility issues and immediately flag any issues before publishing.
- Build websites with the component-based technology and spend less effort in creating the best user experience for the end-user
Country Manager
NMQ DigitalInformation Technology & Services, 201-500 employees
Sitecore Experience Platform
- Sitecore has a decent supply of out of the box components and capabilities that can be fairly easily styled to meet business needs without much customization needed. This often helps speed to market.
- Sitecore has had the flexibility of offering on-premise hosting or cloud hosting to meet different needs of clients, though recently they have strongly pushed their cloud-based hosting. This is in alignment with the industry and very helpful for organizations that aren't looking to add another product to the portfolio of packages that their internal IT teams need to manage
- Sitecore has a capable UI for editing content. Though some competition may do better in this regard, Sitecore's editing interface is fully capable.

Verified User
Consultant in Information Technology
Information Technology and Services Company, 51-200 employeesCons
Crownpeak DXM
- Crownpeak moved to a web browser admin tool in 2018, which has made the admin experience much better, but there are still a couple of features missing from the browser version that won't arrive until later in 2019.
- Integration with 3rd party digital asset management tools would be great.
- Smoother integration with source control would be nice.
Senior Director, Web Technologies
HealthgradesHospital & Health Care, 501-1000 employees
Sitecore Experience Platform
- While the UI is capable, some other products in this space have a much more intuitive editing interface. Sitecore could do better in providing an easy to use editing UI.
- It would be nice to see a fully managed Sitecore instead of just cloud hosted
- The price falls more to the premium side of things. Making the value proposition a bit harder to justify

Verified User
Consultant in Information Technology
Information Technology and Services Company, 51-200 employeesPricing Details
Crownpeak DXM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Sitecore Experience Platform
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Crownpeak DXM
Crownpeak DXM 8.9
Based on 5 answers
None of our Crownpeak clients are currently thinking about replatforming.
Partner, Development Services
iMedia incInternet, 11-50 employees
Sitecore Experience Platform
No score
No answers yet
No answers on this topic
Usability
Crownpeak DXM
Crownpeak DXM 8.0
Based on 16 answers
Crownpeak DXM is a flexible easy to use CMS platform speaking to the most challenging localization scenarios. Crownpeak users have the freedom to integrate DXM platform with their existing technology at no cost. Moving from legacy systems to the Saas platform is painless and cost-effective. Extensive targeting and personalization options are something that users will benefit from.
Partner Development Manager
XTM InternationalComputer Software, 51-200 employees
Sitecore Experience Platform
Sitecore Experience Platform 9.0
Based on 1 answer
Implemented for various projects such as:›Market and sales intelligence Competitor tracking Management moves Social media tracking Customized information sourcing. Use web-scraping and parsing for data harvesting where the search is keyword-based and, the content and data extractions are required from various websites•Implemented for diverse requirements:›Social media tracking›Image recognition›Pricing comparison›Competitor content mapping›e-Commerce products’ cataloging, etc.

Verified User
Account Manager in Sales
Market Research Company, 1001-5000 employeesReliability and Availability
Crownpeak DXM
Crownpeak DXM 8.6
Based on 2 answers
We have never encountered any issues with the availability.
Country Manager
NMQ DigitalInformation Technology & Services, 201-500 employees
Sitecore Experience Platform
No score
No answers yet
No answers on this topic
Performance
Crownpeak DXM
Crownpeak DXM 8.2
Based on 2 answers
Pages load very fast on production (assuming you develop with basic SEO practices in place) due to Crownpeak's publishing architecture. The slide downside is that publishing can be a bit slow at times.
Partner, Development Services
iMedia incInternet, 11-50 employees
Sitecore Experience Platform
No score
No answers yet
No answers on this topic
Support Rating
Crownpeak DXM
Crownpeak DXM 8.1
Based on 39 answers
Crownpeak DXM's service and support are outstanding. We have immediate access to both the tech support team and the software engineering team. We can get a support person on the phone whenever needed, and we can schedule impromptu training sessions at any time. Best support I have ever received from a platform provider in 20 years of software and application development.
Enterprise Solutions Architect
Greater Than OneMarketing & Advertising, 51-200 employees
Sitecore Experience Platform
Sitecore Experience Platform 9.0
Based on 1 answer
1. Customized software development & maintenance. 2. Technology Consulting - Consulting-based services for technology solutions data engineering or cloud solutions. 3. Used for tapping into multiple data sources such as CRM and marketing automation systems and, creating automated data extracts with a high-end visual representation of data. 4. Implemented for scheduling an existing report to automatically refresh and be delivered to specific users at a specific regular interval.

Verified User
Account Manager in Sales
Market Research Company, 1001-5000 employeesIn-Person Training
Crownpeak DXM
Crownpeak DXM 9.1
Based on 1 answer
We received on-site training from Crownpeak, the trainer had touched upon every possible scenario and provided great insights about the product & ease of implementation.
Country Manager
NMQ DigitalInformation Technology & Services, 201-500 employees
Sitecore Experience Platform
No score
No answers yet
No answers on this topic
Online Training
Crownpeak DXM
Crownpeak DXM 8.2
Based on 2 answers
My team left training with a solid understanding of how to use the product and the developer training ended with a test to ensure the ability to properly develop was learned properly. Recently, Crownpeak has added a self-paced training option which makes it extremely flexible to on-board new developers.
Partner, Development Services
iMedia incInternet, 11-50 employees
Sitecore Experience Platform
No score
No answers yet
No answers on this topic
Implementation Rating
Crownpeak DXM
Crownpeak DXM 8.4
Based on 28 answers
SaaS model is perfect for us to avoid slow and costly version updates to get access to new features and functions. Crownpeak is a true SaaS model, so we get all the good new stuff without the need to invest in effort, time or money. this frees our teams to focus on content creation and deployment, which is pretty fast because the DXM publishes straight to html through the headless model.
Director
Renegade CommunicationMarketing & Advertising, 11-50 employees
Sitecore Experience Platform
No score
No answers yet
No answers on this topic
Alternatives Considered
Crownpeak DXM
I was not at this team within my organization during the evaluation period of Crownpeak. However, my previous team used Sitecore. Crownpeak is a bit easier to use from a UI perspective and has more creative options within the tool. Sitecore's clunky UI also was a reason I found out later why we ended up using Crownpeak as our DXM.
Enterprise Marketing Manager
PTCComputer Software, 5001-10,000 employees
Sitecore Experience Platform
All of these platforms have their pros and cons. Selecting the best fit is a matter aligning corporate need vs features provided. Have a .NET shop with an advanced marketing team looking to push UX forward and willing to pay a premium, then Sitecore may be the right fit. Have an organization centered around Java and only looking for basic CMS capabilities or looking for a budget-friendly option, then there may be better options beyond Sitecore.

Verified User
Consultant in Information Technology
Information Technology and Services Company, 51-200 employeesScalability
Crownpeak DXM
Crownpeak DXM 8.6
Based on 2 answers
In some recent projects we have delivered to our clients, we were able to roll out sites in shorter time period due the scalability of the Crownpeak's DXM solution.
Country Manager
NMQ DigitalInformation Technology & Services, 201-500 employees
Sitecore Experience Platform
No score
No answers yet
No answers on this topic
Return on Investment
Crownpeak DXM
- I'm pretty sure it raises our back-end development costs by making the development process (of creating input forms and producing outputs from the content) more complicated and painful than it needs to be.
- It helps lock our clients in to us because not a whole lot of agencies have Crownpeak expertise.
- It helps our clients not have to deal with their own IT teams, which they tend to dislike working with.

Verified User
Employee in Engineering
Information Technology and Services Company, 11-50 employeesSitecore Experience Platform
- For mature marketing organizations, the analytics that Sitecore allows you to capture have been valuable in pushing forward marketing objectives and giving insight into how to tailor content for the best UX

Verified User
Consultant in Information Technology
Information Technology and Services Company, 51-200 employees