CueLab CRM vs. vCita

first I used to download csv file which my marketer used to send me, then copy
paste the contact of leads in my phonebook and the call or whatsapp them. this
much process makes delay in contacting my newly generated leads. and many time
I saw they choose some other services over my service due to delay in
contacting. CueLab CRM soves this problem in seconds. Since using this CRM, my lead
tracking has become way more efficient. I'm closing more deals 50% more than
ever before. i have to buy 5 license as i have team of 5 sales executive

It makes client communication extremely easy - we can message and schedule online appointments. Clients really like those options. We also like the online payment portal. That way clients can pay at their convenience, and we don't end up with credit card information that requires PCI compliance. It also helps with payments. It would also help with invoicing, but unfortunately, there are only 3 linked payment options (Square, Stripe, and PayPal). If you don't use one of those payment processors, you cannot link to billing.

Incentivized

• instant lead notification for newly generated leads
• team collaboration
• automated lead distribution

• Great for online appointment bookings.
• Good for taking payments.
• Good for onboarding new clients.
• Integrates with your website.
• Integrates with Facebook Pages.

Incentivized

• they can have enterprice plan
• call tracking
• analysis

• Payment collection: We want to have an option to allow clients to choose the amount they wish to pay.
• Improved ease of use with forms.

Incentivized

Overall - easy to use. There are some missing features (like fillable pdf forms), and it also requires using certain credit card processors to link billing (otherwise it doesn't work).

Incentivized

I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours.

Incentivized

very cost effective, easy to use mobile app

I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.

Incentivized

• very positive impact
• i am converting 30% more leads i paying customers
• my lead ads budget has giving me 100% roi

• I have no clue
• I'm assuming that we would not have people making appointments with us if we didn't have this service

Incentivized