What users are saying about
26 Ratings
3 Ratings
26 Ratings
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Score 8.7 out of 100
3 Ratings
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Score 10 out of 100

Feature Set Ratings

    Email & Online Marketing

    Customer.io

    Feature Set Not Supported
    N/A
    9.8

    Experiture

    98%
    Experiture Marketing Platform ranks higher in 9/9 features

    WYSIWYG email editor

    N/A
    0 Ratings
    9.8
    98%
    3 Ratings

    Dynamic content

    N/A
    0 Ratings
    9.9
    99%
    3 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    9.8
    98%
    3 Ratings

    Landing pages

    N/A
    0 Ratings
    9.9
    99%
    3 Ratings

    A/B testing

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Mobile optimization

    N/A
    0 Ratings
    9.8
    98%
    3 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    9.9
    99%
    6 Ratings

    List management

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Lead Management

    Customer.io

    Feature Set Not Supported
    N/A
    9.9

    Experiture

    99%
    Experiture Marketing Platform ranks higher in 4/4 features

    Lead nurturing

    N/A
    0 Ratings
    9.9
    99%
    2 Ratings

    Lead scoring and grading

    N/A
    0 Ratings
    9.9
    99%
    2 Ratings

    Data quality management

    N/A
    0 Ratings
    9.9
    99%
    3 Ratings

    Automated sales alerts and tasks

    N/A
    0 Ratings
    9.9
    99%
    3 Ratings

    Campaign Management

    Customer.io

    Feature Set Not Supported
    N/A
    9.3

    Experiture

    93%
    Experiture Marketing Platform ranks higher in 2/2 features

    Calendaring

    N/A
    0 Ratings
    9.5
    95%
    2 Ratings

    Event/webinar marketing

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Social Media Marketing

    Customer.io

    Feature Set Not Supported
    N/A
    9.0

    Experiture

    90%
    Experiture Marketing Platform ranks higher in 2/2 features

    Social sharing and campaigns

    N/A
    0 Ratings
    9.9
    99%
    2 Ratings

    Social profile integration

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Reporting & Analytics

    Customer.io

    Feature Set Not Supported
    N/A
    9.6

    Experiture

    96%
    Experiture Marketing Platform ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    9.9
    99%
    2 Ratings

    Standard reports

    N/A
    0 Ratings
    9.9
    99%
    2 Ratings

    Custom reports

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Platform & Infrastructure

    Customer.io

    Feature Set Not Supported
    N/A
    8.2

    Experiture

    82%
    Experiture Marketing Platform ranks higher in 4/4 features

    API

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Role-based workflow & approvals

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Customizability

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Integration with Microsoft Dynamics CRM

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Attribute Ratings

    • Experiture Marketing Platform is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.9

    Customer.io

    99%
    8 Ratings
    10.0

    Experiture

    100%
    3 Ratings

    Likelihood to Renew

    Customer.io

    N/A
    0 Ratings
    10.0

    Experiture

    100%
    3 Ratings

    Usability

    Customer.io

    N/A
    0 Ratings
    9.1

    Experiture

    91%
    1 Rating

    Online Training

    Customer.io

    N/A
    0 Ratings
    9.1

    Experiture

    91%
    1 Rating

    Likelihood to Recommend

    Customer.io

    This tool is well-suited for companies looking to run email marketing campaigns or send out newsletters regularly to their users/customers. The workflow setup is especially useful for companies who want to send specific emails based on user behavior - i.e. they've not logged in recently, have bought a specific product, haven't opened any emails, etc. This could also be useful for freelancers like me since you can create different workspaces within Customer.io. I have configured it this way to handle email marketing for a few of my clients, and the software keeps everything organized and separate. This might not be the best tool for small businesses, considering the price. It may be better to start out with a cheaper email marketing tool, and then if/when necessary, scale-up with a tool like Customer.io.
    Read full review

    Indros Group

    It should be appealing to organizations seeking fast and broad adoption throughout their organizations.
    Read full review

    Pros

    Customer.io

    • Managing users, attributes and events. You are easily able to modify any user, based on their ID, and add or remove attributes, assign events to them. That makes it very easy to segment later and to assign them to several campaigns based on behavior. Just a warning: this integration isn't so easy (at least it wasn't for us).
    • Creating workflows of campaigns is very easy. You can quickly create behavioral campaigns based on attributes, segments and add elements to the workflow. You can send an email, then wait, then send another, then exit the campaign if they converted, etc. The workflow is easy to configure and very powerful for automation.
    • We don't use many email templates (we make them in MJML) but it's very easy to add senders, to change templates and in general to test designs.
    • Deliverability works very well, at least for us. It sends emails pretty fast and without issues.
    • Exporting is very quick and easy. Importing wasn't a feature until recently, but it works well too.
    • Seeing activity it's also useful. In general, logs are awesome (be it of a customer, of activity on the site, email sends, etc.).
    • We don't use environments, but it might be very useful for a bigger company.
    Read full review

    Indros Group

    • We found the Experiture platform to be robust and fully customizable for our 7-Step Program. Working closely with the Experiture Team allowed our marketing team to create a fully customized platform that allowed us to tailor the platform to the exact needs of our clients! That, we believe, is the key to a truly successful multichannel marketing program that delivers the results our clients demand!
    Read full review

    Cons

    Customer.io

    • Push notifications are very rudimentary. Everything has to be done by hand unless you're sending an extremely simple message.
    • A bit too email centric.
    • Lacks an ability to schedule messages on a daily, weekly, etc. basis.
    Read full review

    Indros Group

    • Very difficult to assess additional room for improvement, as we are early in our experience.
    Read full review

    Pricing Details

    Customer.io

    Starting Price

    $150 per month

    Editions & Modules

    Customer.io editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Our basic plan starts at $150 a month and includes 12,000 profiles and up to a million messages. Our premium plan starts at $1,000 a month with an annual contract, dedicated CSM, and much more.

      Experiture

      Starting Price

      $895 per month

      Editions & Modules

      Experiture editions and modules pricing
      EditionModules
      Professional8951
      Premium12952
      Enterprise19953

      Footnotes

      1. per month
      2. per month
      3. per month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Customer.io

      No answers on this topic

      Indros Group

      Because they deliver! If Experiture promises they can create or design something, consider it done.
      Read full review

      Usability

      Customer.io

      No answers on this topic

      Indros Group

      Platform is easy, powerful and very effective in driving new business opportunities!
      Read full review

      Online Training

      Customer.io

      No answers on this topic

      Indros Group

      Sales and training support is excellent! Tom, The GPS Group
      Read full review

      Alternatives Considered

      Customer.io

      Customer.io was really the first pure, full-featured drip email program on the market and as far as I know, it's still the simplest and best overall for that specific function. SendGrid has also added drip campaign features, but I would seriously evaluate Customer.io against any other drip email provider because they really have all the key elements you need to make it work.
      Read full review

      Indros Group

      Precision, recall, efficiency, follow through
      Read full review

      Return on Investment

      Customer.io

      • Fast testing for new products to specific groups. It saves a lot of time and money.
      • Removed workload from marketing = more time to make it better.
      • Better contact with specific groups, seeing a increase in sales because of this.
      Read full review

      Indros Group

      • Extremely fast lead conversion
      • Very high ROI
      Read full review

      Screenshots

      Add comparison