<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
17 Ratings

CustomerSuccessBox

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.6 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Likelihood to Recommend

CustomerSuccessBox

It is the best software if you are a b2b software who is planning to scale customer success department and you are running blind on potential threats for renewal. It also helps you understand which customer is not getting value out of your product. I completely recommend this. Go for it!!!!!
Karthik Jairam | TrustRadius Reviewer

LiftIgniter Real-time Personalization Platform

LiftIgniter is well suited for:
  • Media companies without the resources to develop their own content recommendations systems.
  • eCommerce companies who want to get product recommendations live onsite quickly.
LiftIgniter is less appropriate:
  • Organizations with a shallow content set onsite.
Jake McGraw | TrustRadius Reviewer

Feature Rating Comparison

Platform & Infrastructure

CustomerSuccessBox
8.5
LiftIgniter Real-time Personalization Platform
API
CustomerSuccessBox
8.6
LiftIgniter Real-time Personalization Platform
Integration with Salesforce.com
CustomerSuccessBox
8.5
LiftIgniter Real-time Personalization Platform

Customer Data Extraction / Integration

CustomerSuccessBox
9.5
LiftIgniter Real-time Personalization Platform
Product usage
CustomerSuccessBox
9.4
LiftIgniter Real-time Personalization Platform
Help desk / support tickets
CustomerSuccessBox
9.6
LiftIgniter Real-time Personalization Platform

Customer Success Management

CustomerSuccessBox
9.1
LiftIgniter Real-time Personalization Platform
NPS surveys
CustomerSuccessBox
7.9
LiftIgniter Real-time Personalization Platform
Sponsor tracking
CustomerSuccessBox
8.8
LiftIgniter Real-time Personalization Platform
Customer profiles
CustomerSuccessBox
9.2
LiftIgniter Real-time Personalization Platform
Automated workflow
CustomerSuccessBox
9.6
LiftIgniter Real-time Personalization Platform
Customer health scoring
CustomerSuccessBox
9.4
LiftIgniter Real-time Personalization Platform
Customer segmentation
CustomerSuccessBox
9.6
LiftIgniter Real-time Personalization Platform

CSM Reporting & Analytics

CustomerSuccessBox
8.8
LiftIgniter Real-time Personalization Platform
Customer health trends
CustomerSuccessBox
9.1
LiftIgniter Real-time Personalization Platform
Engagement analytics
CustomerSuccessBox
8.6
LiftIgniter Real-time Personalization Platform
Revenue forecasting
CustomerSuccessBox
8.1
LiftIgniter Real-time Personalization Platform
Dashboards
CustomerSuccessBox
9.4
LiftIgniter Real-time Personalization Platform

Pros

CustomerSuccessBox

  • Journey feature will help you automate your manual tasks like auto csm assignments, auto playbook enrolls, email alerts to your clients about new assignments or any set templates, etc.
  • Making a playbook of your process (must be consist of multiple steps) will help you give the visibility of how many clients are stuck in which steps and from when.
  • They are using Metabase for making analytics dashboards where you can make your own dashboard with different filters like Csm activity report, churn dashboard, potential clients report and also using pulse feature in Metabase schedule your daily report to different required people.
Pushpendra Pal | TrustRadius Reviewer

LiftIgniter Real-time Personalization Platform

  • It does a good job recommending content that is related to the current story a user is on.
  • It does a good job not recommending content the user has already viewed.
  • It does a good job being a recommendation engine for disparate sites with related content.
Derek Liddell | TrustRadius Reviewer

Cons

CustomerSuccessBox

  • Health aggregation delay can be improved.
  • Calling with csbox software can be improved, it makes touchpoint even if your call from csbox has not picked up, and accordingly changed relationship health.
  • Add more analytics in the playbook like avg time taken to complete each step and there is no option of selecting multiple csms in the filter.
Pushpendra Pal | TrustRadius Reviewer

LiftIgniter Real-time Personalization Platform

  • Manually controlling certain undesired results is not straight forward and seems to often result in a lower CTR or conversion rates.
  • The LI Dashboard has limited features.
Christian Neeser | TrustRadius Reviewer

Usability

CustomerSuccessBox

CustomerSuccessBox 9.4
Based on 15 answers
Customer success box is one of the best products we have used as it solves the main problem for us. Use tracking and adoption. The best part about various software integrations is that now we are able to track everything at one single platform with multiple reports, analytics and dashboards.
Anonymous | TrustRadius Reviewer

LiftIgniter Real-time Personalization Platform

No score
No answers yet
No answers on this topic

Support Rating

CustomerSuccessBox

CustomerSuccessBox 9.4
Based on 15 answers
I have created two - three support tickets so far and their response is very very quick. Their team is also very empathetic, understanding and highly motivated towards solving a customer's problem. I would definitely recommend and rate them 10 / 10 for their excellent after sales support. They support for all EST & PST zones.
Karthik Jairam | TrustRadius Reviewer

LiftIgniter Real-time Personalization Platform

No score
No answers yet
No answers on this topic

Alternatives Considered

CustomerSuccessBox

CustomerSuccessBox provides a great UI where I can manage all the activities related to a client in a single window.This helps to update and focus on key tasks related to the client.Small insights graph helps to quickly analyze the client's health towards our product.The customizable filters are a great help in sorting the data.
Sachidanand Chaudhary | TrustRadius Reviewer

LiftIgniter Real-time Personalization Platform

It's the best. Our only other option was rolling out our own and LiftIgniter was easier to implement and performed better for related content.
Derek Liddell | TrustRadius Reviewer

Return on Investment

CustomerSuccessBox

  • It has helped in managing large amount of Client data under single platform.
  • It helped in generating valuable insights from data.
  • It is helpful to take proactive actions.
Sachin Agarwal | TrustRadius Reviewer

LiftIgniter Real-time Personalization Platform

  • Increased time on site
  • Decreased bounce rate
  • 5-15% CTR for users which saw recommendations
Jake McGraw | TrustRadius Reviewer

Screenshots

Pricing Details

CustomerSuccessBox

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$ 499

LiftIgniter Real-time Personalization Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CustomerSuccessBox
9.6
LiftIgniter Real-time Personalization Platform
7.4

Usability

CustomerSuccessBox
9.4
LiftIgniter Real-time Personalization Platform

Support Rating

CustomerSuccessBox
9.4
LiftIgniter Real-time Personalization Platform

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