4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 4 out of 100

Likelihood to Recommend

CyberSource

It is the gold standard for e-commerce use. Others out there and can cost less, but CyberSource has been the leader for some time.
Anonymous | TrustRadius Reviewer

First Data - ICICI Merchant Services

The arena of companies to choose from to process credit/debit card payments at this level is ridiculously small. I was told which one we would be working with, and am unaware how the others compare(especially on processing fees), but I can only assume that they would be better to work with than FirstData after the overly complicated process we have gone through over the last couple years when we were told it would easily take less than a year.
Anonymous | TrustRadius Reviewer

Pros

CyberSource

  • Advanced search capabilities
  • Provides detailed info on transactions
Anonymous | TrustRadius Reviewer

First Data - ICICI Merchant Services

  • Securely stores data on FirstData's servers so that I don't have to worry about the technical details there.
  • Integrates well with WordPress and WooCommerce and provides a seamless user experience.
  • Allows customers to pay while staying on site, rather than leaving and coming back like PayPal.
Ruby Javaid | TrustRadius Reviewer

Cons

CyberSource

  • Technical documentation is messy and requires a lot of cleanup.
  • API sometimes is confusing and documentation makes it even more confusing.
  • Fraud detection must be more intelligent and be based on machine learning.
Yuri Anischenko | TrustRadius Reviewer

First Data - ICICI Merchant Services

  • They're too big of a company, each division seems to know only about their own area to such a specific degree that if we make an inquiry about how another division integrates with whoever we're talking to, we're told to contact the other team.
  • Constantly finding out there is yet another team that we need to work with to troubleshoot an issue.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CyberSource

Payeezy does not provide fraud check facility and they provide JS based integration. Since client wants server side integration due to security and fraud check as well in place of using another third party for fraud. We went ahead with Cybersource
Nitin Garg | TrustRadius Reviewer

First Data - ICICI Merchant Services

PayPal would have been a good choice, but users would have to leave the site in order to pay, so that choice did not appeal.

Stripe wasn't as easy to integrate when I chose FirstData, which is why I ultimately chose FirstData.
Ruby Javaid | TrustRadius Reviewer

Return on Investment

CyberSource

  • E-commerce could not function without being able to take a credit card, they provide this ability
  • Fraud protection can stop a loss of many thousands of dollars a month.
  • Ease of connecting to PayPal
Anonymous | TrustRadius Reviewer

First Data - ICICI Merchant Services

  • An enormous loss of revenue due to drastic differentiation in time to market compared to how long we were told it will take.
  • Once we can finally get everything implemented, we're able to charge merchants transaction fees and regular processing fees to produce a profit limited only by our sales efforts and competition.
  • Far more costly than initially believed due to all dependency needs for PCI compliance and EMV testing.
Anonymous | TrustRadius Reviewer

Pricing Details

CyberSource

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

First Data - ICICI Merchant Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison