9 Ratings
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Score 6.5 out of 100
7 Ratings
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Score 8 out of 100

Likelihood to Recommend

DataRobot

DataRobot is equipped to serve both cloud computing and on-premise work. Its comprehensive cloud module, channeled through Amazon sustains highly flexible machine learning programs. Lower than average costs are provided via cloud networking because there is no need to install hardware and the additional pricing that comes along with that. DataRobot assists in eliminating hassle by offering various methods of deployment in regard to predictive modeling. The program may not be appropriate for smaller startups of 20 or fewer employees, mainly because the exportable prediction code, and native batch scoring may not translate as well to a smaller firm.
Anonymous | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.
Anonymous | TrustRadius Reviewer

Pros

DataRobot

  • The interface is easy to use and self-service, with intuitive design.
  • The product is easy to use for data analysts and business users without having to be a data scientist, but if you are one the product is robust, so data scientists can also get some use.
  • All of the screens have explanations of all data points, models, and this makes it easy to provide explanations at the executive level and can easily modify models on the fly.
Jerry Gage-Anderson | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
  • Contains governors to minimize the impact on agents and customers during busy periods.
  • Ease of integration into our existing infrastructure.
  • Sales/support teams from Mattersight are fantastic.
Brian Gillespie | TrustRadius Reviewer

Cons

DataRobot

  • Oversold the capabilities.
  • Lack of strong signals in results.
  • Requires heavy engineering support for integration.
Shanna Tellerman | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • ISG could use more in depth reporting that is available on demand.
Josh Slater | TrustRadius Reviewer

Likelihood to Renew

DataRobot

DataRobot 10.0
Based on 1 answer
DataRobot presents a machine-learning platform designed by data scientists from an array of backgrounds, to construct and develop precise predictive modeling in a fraction of the time previously taken. The tech invloved addresses the critical shortage of data scientists by changing the speed and economics of predictive analytics. DataRobot utilizes parallel processing to evaluate models in R, Python, Spark MLlib, H2O and other open source databases. It searches for possible permutations and algorithms, features, transformation, processes, steps and tuning to yield the best models for the dataset and predictive goal.
Anonymous | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

No score
No answers yet
No answers on this topic

Support Rating

DataRobot

DataRobot 5.4
Based on 2 answers
We were unable to make use of the software without a lot of investment on our side. While their team reaches out frequently the software is not designed for companies with smaller data sets and this should have been reviewed before the contract was signed and not after. Their team is available to support your existing team but they cannot make the software work if it's not applied to the right size data set or the right problems. I highly recommend uncovering these issues before signing a contract.
Shanna Tellerman | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

No score
No answers yet
No answers on this topic

Alternatives Considered

DataRobot

No competition, especially with data enablement services offered through DataRobot. The self-service and intuitive screens with explanations can’t be beat in DataRobot.
Jerry Gage-Anderson | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.
Brian Gillespie | TrustRadius Reviewer

Return on Investment

DataRobot

  • DataRobot can run multiple experiments at the same time. This helps to minimize time spent on any given experiment.
  • DataRobot helps to get rid of bottlenecks by yielding various ways to enact completed models of prediction.
  • I consider the Return on Investment high. APIs for real-time scoring have saved us many dollars and time.
Anonymous | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • Positive ROI
  • Still assessing customer satisfaction
  • Still assessing employee satisfaction
Kim Suarez | TrustRadius Reviewer

Pricing Details

DataRobot

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

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