What users are saying about
7 Ratings
8 Ratings
7 Ratings
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Score 8 out of 100
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.5 out of 100

Feature Set Ratings

  • Ytel ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

8.0

Eclipse CMS4

80%
8.2

Ytel

82%
Datatrack Eclipse CMS4 ranks higher in 9/13 features

Agent dashboard

8.0
80%
1 Rating
9.0
90%
1 Rating

Validate callers

8.0
80%
1 Rating
5.0
50%
1 Rating

Outbound response

8.0
80%
1 Rating
N/A
0 Ratings

Call forwarding

8.0
80%
1 Rating
N/A
0 Ratings

Click-to-call (CTC)

8.0
80%
1 Rating
N/A
0 Ratings

Warm transfer

8.0
80%
1 Rating
7.0
70%
1 Rating

Predictive dialing

8.0
80%
1 Rating
10.0
100%
1 Rating

Interactive voice response

8.0
80%
1 Rating
N/A
0 Ratings

REST APIs

8.0
80%
1 Rating
N/A
0 Ratings

Call scripts

8.0
80%
1 Rating
9.0
90%
1 Rating

Call tracking

8.0
80%
1 Rating
9.0
90%
1 Rating

Multichannel integration

8.0
80%
1 Rating
N/A
0 Ratings

CRM software integration

8.0
80%
1 Rating
N/A
0 Ratings

Workforce Optimization (WFO)

8.0

Eclipse CMS4

80%
9.5

Ytel

95%
Ytel ranks higher in 6/9 features

Inbound call routing

8.0
80%
1 Rating
10.0
100%
1 Rating

Omnichannel inbound routing

8.0
80%
1 Rating
N/A
0 Ratings

Recording

8.0
80%
1 Rating
10.0
100%
1 Rating

Quality management

8.0
80%
1 Rating
9.0
90%
1 Rating

Call analytics

8.0
80%
1 Rating
9.0
90%
1 Rating

Historical reporting

8.0
80%
1 Rating
9.0
90%
1 Rating

Live reporting

8.0
80%
1 Rating
10.0
100%
1 Rating

Customer surveys

8.0
80%
1 Rating
N/A
0 Ratings

Customer interaction analytics

8.0
80%
1 Rating
N/A
0 Ratings

Attribute Ratings

  • Datatrack Eclipse CMS4 and Ytel are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Eclipse CMS4

80%
2 Ratings
8.0

Ytel

80%
1 Rating

Support Rating

Eclipse CMS4

N/A
0 Ratings
10.0

Ytel

100%
2 Ratings

Likelihood to Recommend

Datatrack

It is a call management software that helps us understand and manage important services for our customers with call management, alarm management and remote access with maximum focus. It is a fundamental service in our organization to streamline business processes in the most intelligent and secure way possible, obtaining automatic reports managing call volumes, response times and routing.
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Ytel

Ytel is an excellent choice for all of your cold calling needs. It allows incoming and outgoing calls to agents so sales calls are simplified.
Read full review

Pros

Datatrack

  • It is the mainly used IDE for JAVA developers.
  • It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
  • Relatively nice user interface.
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Ytel

  • Ytel is very user friendly.
  • Ytel keeps track of my employees time and makes sure their time is productive.
  • Ytel has EXCELLENT customer support.
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Cons

Datatrack

  • Datatrack Eclipse CMS4 It is a call system that offers the ease of managing service systems for our clients through flexible and intuitive features, a secure and intelligent platform that provides immediate solutions and excellent services.
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Ytel

  • Reporting could be simplified a little more.
  • The chat function between employees needs to be updated.
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Pricing Details

Eclipse CMS4

Starting Price

Editions & Modules

Eclipse CMS4 editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Ytel

    Starting Price

    $1 per month

    Editions & Modules

    Ytel editions and modules pricing
    EditionModules
    Local$1.001
    Toll Free$2.002
    Short Code$500.003

    Footnotes

    1. per month
    2. per month
    3. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Support Rating

    Datatrack

    No answers on this topic

    Ytel

    Support is always available via chat or telephone. Support staff is very knowledgeable and helpful. In the 8 years that we have used Ytel, I have never had a bad support experience. Top-notch customer service!!!
    Read full review

    Alternatives Considered

    Datatrack

    Read full review

    Ytel

    We chose Ytel because of the ease of use, affordability and excellent customer support
    Read full review

    Return on Investment

    Datatrack

    • Datatrack Eclipse CMS4 is a provider of call management solutions with data analysis and timely delivery to provide excellent customer service, it offers the opportunity to reduce the waiting time of our customers by offering immediacy and progress, it is a tool that has had a great impact because it helps us to concentrate and solve the challenges of our clients.
    • Thanks to this wonderful call management software, our clients are pleased and the results are positive, a real-time platform that automates processes, being very easy to use, effective, safe and fast.
    Read full review

    Ytel

    • Forces my employees to be more productive.
    • Data management is simplified.
    • Ytel is very affordable.
    Read full review

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