What users are saying about
6 Ratings
1 Ratings
6 Ratings
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Score 6.3 out of 100
1 Ratings
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Score 8 out of 100

Likelihood to Recommend

Eclipse CMS4

if your organization's work is developing software with JAVA, this is definitely one of the candidates to consider.
Yaron Lavi | TrustRadius Reviewer

Ytel

Ytel is an excellent choice for all of your cold calling needs. It allows incoming and outgoing calls to agents so sales calls are simplified.
Tammy Gutierrez | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Eclipse CMS4
Ytel
8.2
Agent dashboard
Eclipse CMS4
Ytel
9.0
Validate callers
Eclipse CMS4
Ytel
5.0
Warm transfer
Eclipse CMS4
Ytel
7.0
Predictive dialing
Eclipse CMS4
Ytel
10.0
Call scripts
Eclipse CMS4
Ytel
9.0
Call tracking
Eclipse CMS4
Ytel
9.0

Workforce Optimization (WFO)

Eclipse CMS4
Ytel
9.5
Inbound call routing
Eclipse CMS4
Ytel
10.0
Recording
Eclipse CMS4
Ytel
10.0
Quality management
Eclipse CMS4
Ytel
9.0
Call analytics
Eclipse CMS4
Ytel
9.0
Historical reporting
Eclipse CMS4
Ytel
9.0
Live reporting
Eclipse CMS4
Ytel
10.0

Pros

Eclipse CMS4

  • It is the mainly used IDE for JAVA developers.
  • It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
  • Relatively nice user interface.
Yaron Lavi | TrustRadius Reviewer

Ytel

  • Ytel is very user friendly.
  • Ytel keeps track of my employees time and makes sure their time is productive.
  • Ytel has EXCELLENT customer support.
Tammy Gutierrez | TrustRadius Reviewer

Cons

Eclipse CMS4

  • The IDE is clunky, hard to get around.
  • Quite a steep learning curve.
Yaron Lavi | TrustRadius Reviewer

Ytel

  • Reporting could be simplified a little more.
  • The chat function between employees needs to be updated.
Tammy Gutierrez | TrustRadius Reviewer

Support Rating

Eclipse CMS4

No score
No answers yet
No answers on this topic

Ytel

Ytel 10.0
Based on 1 answer
Support is always available via chat or telephone. Support staff is very knowledgeable and helpful. In the 8 years that we have used Ytel, I have never had a bad support experience. Top-notch customer service!!!
Tammy Gutierrez | TrustRadius Reviewer

Alternatives Considered

Eclipse CMS4

Yaron Lavi | TrustRadius Reviewer

Ytel

We chose Ytel because of the ease of use, affordability and excellent customer support
Tammy Gutierrez | TrustRadius Reviewer

Return on Investment

Eclipse CMS4

  • It streamlined the development work.
  • Same training can be applied to all developers.
  • Relatively modern IDE that facilitates faster implementation times.
Yaron Lavi | TrustRadius Reviewer

Ytel

  • Forces my employees to be more productive.
  • Data management is simplified.
  • Ytel is very affordable.
Tammy Gutierrez | TrustRadius Reviewer

Pricing Details

Eclipse CMS4

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ytel

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Add comparison