afi.ai vs. Backupify

1. Data backup for Exchange Online, SharePoint and Teams works very well and reliable. 2. MS Teams support is good, which includes Private channels. 3. Excellent security options ( ransomware detection, encryption keys hosted by us) 4. Self service for end users is a huge time saver for our helpdesk team 5. We kill two birds with one stone with user archiving, compliance and cost savings on MS licenses.

In the past, we have had many challenges. [In my opinion], here are the most pertinent ones: Firstly, [I have found that when] backups fail, there is no notification and it is up to the user to notice. Thus you may well be paying for a service that doesn't work [in my view]. Secondly, Backupify recently moved their platform and the legacy data we had spent 8 years backing up, is no longer searchable as it was before. The most infuriating part of this change, [that I've discovered], was the lack of communication to the user base. It took [us] 6 months with support to understand the exact nature of the change. Also, [I found] that they will not do anything about this apart from add a 'feature request'. [The way I understood] the reply from the CSM was that if we don't like this, we can simply leave. As a long-standing customer [I believe] the way we were treated was disheartening and unprofessional given that you need a backup provider to be with you for the long term. [In my opinion] the change from Backupify to Datto has not been a positive experience.

• Archiving of deleted Microsoft 365 users.
• Backup of SharePoint lists and OneNote books.
• Fast offline export of a mailbox and SharePoint items.

• Restoration of files/emails.
• Searchable.
• Restore to another user.

Incentivized

• Reporting API could be improved
• Data center in the UK to be post-Brexit proof would be good (which, as I understand, is planned)

• Improved UI.
• Improved Wizard to start initial sync.
• Improved search.

Incentivized

We will continue to renew the service for as long as we continue to use MS 365, unless Microsoft will release native Office 365 backup that provides all necessary features, including multi-geo admin roles, long-term affordable archiving storage tier, auto-conversion of email formats (MBOX, EML etc), point-in-time preview of previous file versions.

The UI is very intuitive and requires almost zero training to use. Our end users were able to use it with after just reading a simple one-pager.

Support is very technical and always eager to help us. The support team's responses are mostly relevant, with no generic/automated answers that would waste our time. The company's online product documentation is very clear and to the point; it answers most of the user questions in a detailed and clear manner.

So far it’s been a 50/50. Some issues are ignored, whilst others handled quite well.

Incentivized

We used Backupify before, and decided to move as the system overall became very unreliable (lost data, inaccessible UI, sluggish, etc.).

The products are very similar. [In my opinion] one would be hard-pressed to find customer care worse than what we have experienced with Datto Backupify.

• We have used afi.ai to recover data 3 times since we signed up. The cost of potentially lost data was $1k+.

• Inexpensive cost for the peace of mind.

Incentivized