Dealer.com vs. vAuto Provision

Dealer.com is good at figuring out unique filters for how inventory will show up on the website. When vehicles should/should not show up, badges on particular vehicles, etc. Easy to change website templates. The issue is that templates are all starting to look alike. Also, they do try to make things look nice but are falling behind in functionality. For example, specials pages. I know people don't think much of blogs, but that is where we can post local content and Google crawl and use that for search engines. Dealer.com is probably one of the worst with blogs. Either you have to pay for it separately just to have it (not included in the website), or you have to have Premium SEO Package.

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Honestly, there is very little that I could ask for that this program does not already offer when it comes to maintaining a proper stock of vehicles, and ensuring that the vehicle is competitively priced when compared to similar vehicles at other local dealerships.

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• Currently have unlimited exports of inventory
• Allowing you to update your website template to a new one whenever you want
• Monthly calls with reps - who also let me know when something becomes uncompliant on the website per OEM requirements

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• Gives a solid base of comparison as to the pricing of inventory in the area vs. the potential vehicle you are looking at purchasing or selling.
• Stores pictures, car fax, like comparisons, and lead info on every unit
• Gives numerous different ways at analyzing stock units.

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• It takes over 24 hours to get inventory from vAuto to our website.
• They can't fix our meet the staff page.
• They randomly add images, delete prices on our site on their own.

• Some of the icons are a little esoteric and hard to understand intuitively.
• It would be nice if it were able to have preset pricing movements based on the age of unit, kind of like a stop-loss setup.
• Can be cumbersome to access some programs, e.g. Carfax required 4-5 steps to access.

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Can't think of anything that they do well.

I have had very little need for customer support on this particular part of the X time suite, but I have dealt with them to a great extent within the fixed operations side of the dealership and they are always extremely responsive, incredibly helpful and are always there for you when needed. A great asset to their company.

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Dealer.com is the worst I have used

This is really the only product I seriously looked at in this segment. It does literally everything I want, it excludes nothing, with nothing there that is not needed. Every feature is great, it works together with the other Xtime products to cover basically every need within an automotive dealership world.

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• How can you give concrete info on ROI? A website is a requirement, so obviously it has had a positive impact since that is the #1 place customers will shop our inventory.
• Traffic to our website has steadily increased over the years, so we know that Google is still finding it, and it's doing its job for searches.

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• Has increased ROI by enabling better pricing of vehicles, keeps in line with other dealers without underselling.
• By carefully tracking aged inventory and enabling alerts at set age points, it has positively impacted gross by ensuring inventory turnover.
• Other than the cost of the program itself, no negative issues with ROI.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info