Document360 vs. WixAnswers.com

DOC360 is more than just a resource.Doc360 is an indispensable tool for any team seeking something distinctive, visually appealing, and highly efficient. Having tried various Knowledge bases in the past, DOC360 stands out for its exceptional ease of use, functionality and aesthetic appeal earning praise both from me and my team

We only use it for the online knowledge base, so I can't speak to the rest of the functionality. However, building out the knowledge base works very well and is quick and easy to use.

• The support team at DOC360 is truly outstanding.
• What sets them apart is their exceptional availability and transparency
• Doc360 consistently strives to improve their products regularly introducing new features that enhances our overall experience

• Usability - very easy to set up, brand, configure and continue to add new articles ongoing
• Localization - Connecting with Crowding allows to easily localize articles using AI
• Article creation - very simple, easy to build, organize and publish.

• Adding support to include large videos and images online.
• Integration with Salesforce.
• Auto correct spellings and word suggestion.

Incentivized

• Localization - Although this works with crowdin integration, really would be great if it was all built in and more seamless.
• Insights - very limited reporting, only goes back around 90 days.
• New features - I haven't really seen any new features or functionality in the 2+ years I've been using it.

Document360 is the first knowledge base customer support tool that our organization implemented, and this tool has increased our team's productivity drastically. One of the reasons we purchased this tool was the price. Document360 has a lot of online video tutorials which again helped our decision to purchase this tool.

We ultimately selected Wix Answers for the price and that we could localize the platform and articles. WIth WixAnswers the cost is based on users, since our users were low the price was very economical for our needs.

• It boasts expectional customer support with a highly responsive team.
• Their customization is unparalleled offering assistance in tailoring virtually any aspects of the platform for our needs
• The user interface is straightforward and intuitive
• $20,000 annual savings in creating SOP documents.
• $30,000 annual savings+ for customer -facing how to documents
• 10 x improvements of speed of documents getting to our customers

• Online knowledge base was critical for our platform. With the price that we pay for this service, it more than pays for itself.