Document360 vs. WixAnswers.com

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Document360
Score 9.2 out of 10
Mid-Size Companies (51-1,000 employees)
Document360 by Kovai is presented by the vendor as a knowledge base software that scales with a product. Document360 helps users' teams create, collaborate and publish self-service knowledge base.
$99
per month
WixAnswers.com
Score 7.1 out of 10
N/A
Wix Answers is a customer support solution that aims to consolidate all support channels in one place—a ticketing system, knowledge management, call center, live chat and built-in analytics. Wix Answers provides: A single view for all real-time and offline support channels No more switching between tabs to resolve an issue Proactive tools for customers across their entire journey Support stakeholders and decision-makers can…
$24
per agent / per month
Pricing
Document360WixAnswers.com
Editions & Modules
Startup Plan
$99
per year per installation
Business Plan
$249
per year per installation
Enterprise
$499
per year per installation
Self Service
$24
per agent / per month
Call Center
$56
per agent / per month
Multi-Channel
$60
per agent / per month
Unlimited
$80
per agent / per month
Offerings
Pricing Offerings
Document360WixAnswers.com
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup fee$80 per user, per month
Additional DetailsThe unlimited package ($80/month per user) includes all support channels in one platform.
More Pricing Information
Community Pulse
Document360WixAnswers.com
Top Pros
Top Cons
Features
Document360WixAnswers.com
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Document360
-
Ratings
WixAnswers.com
9.1
1 Ratings
11% above category average
External knowledge base00 Ratings9.11 Ratings
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Document360WixAnswers.com
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Score 9.0 out of 10
Medium-sized Companies
Zendesk Guide
Zendesk Guide
Score 8.8 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Tridion
Tridion
Score 9.3 out of 10
LiveChat
LiveChat
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Document360WixAnswers.com
Likelihood to Recommend
9.6
(6 ratings)
7.3
(1 ratings)
User Testimonials
Document360WixAnswers.com
Likelihood to Recommend
Kovai.co
If you are going to start a project with a team, Document360 will help you to save your ideas and information. And you only need to coordinate with your teammates to understand the ideas. Also, they can contribute their ideas which will improve your project size.
Read full review
WixAnswers.com
We only use it for the online knowledge base, so I can't speak to the rest of the functionality. However, building out the knowledge base works very well and is quick and easy to use.
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Pros
Kovai.co
  • Creating Backup and restore.
  • Roles and Permission based access.
  • Well featured text editor.
  • Versioning.
Read full review
WixAnswers.com
  • Usability - very easy to set up, brand, configure and continue to add new articles ongoing
  • Localization - Connecting with Crowding allows to easily localize articles using AI
  • Article creation - very simple, easy to build, organize and publish.
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Cons
Kovai.co
  • AI function needs to be improved.
  • Software subscription is costly.
  • Other language support is lacking.
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WixAnswers.com
  • Localization - Although this works with crowdin integration, really would be great if it was all built in and more seamless.
  • Insights - very limited reporting, only goes back around 90 days.
  • New features - I haven't really seen any new features or functionality in the 2+ years I've been using it.
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Alternatives Considered
Kovai.co
Document360 is the first knowledge base customer support tool that our organization implemented, and this tool has increased our team's productivity drastically. One of the reasons we purchased this tool was the price. Document360 has a lot of online video tutorials which again helped our decision to purchase this tool.
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WixAnswers.com
We ultimately selected Wix Answers for the price and that we could localize the platform and articles. WIth WixAnswers the cost is based on users, since our users were low the price was very economical for our needs.
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Return on Investment
Kovai.co
  • Easy to learn.
  • Easy to share.
  • Easy to manage.
Read full review
WixAnswers.com
  • Online knowledge base was critical for our platform. With the price that we pay for this service, it more than pays for itself.
Read full review
ScreenShots

Document360 Screenshots

Screenshot of Analytics- Performance ChartScreenshot of CustomizationScreenshot of CategorizationScreenshot of Homepage Builder

WixAnswers.com Screenshots

Screenshot of Get an overview of your company's top support issues, by viewing the articles that were linked to calls and tickets, learning which topics repeat themselves most.Screenshot of Use widgets as the main support touchpoints for customers, embed as many as needed anywhere in your product or website.Screenshot of View all the interactions a customer had with you, along with relevant details and history, in one single timeline, to see the full picture and respond in context.Screenshot of Get a real-time overview on your knowledge base performance and put your data in context.Screenshot of Easily create as many articles as needed, to support customers and internal teams. Optimize daily workflows with a clear view of the status of your content, and filter your view based on multiple criteria.Screenshot of Understand the current state of your Call Center, so you can react quickly, reduce wait time, and meet your customers' needs.