What users are saying about
1 Rating
1 Rating
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Score 9 out of 100
2 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Document360

Document360 is used for improving customer service relationships by creating simple Frequently Asked Questions (FAQs).This platform is also used as a discussion platform for different departments to access customer queries. Document360 helps us to solve customer queries and [document] solutions that can be accessed by the various departments. At the same time the existing language change is very hard.
Amal Jayakumar | TrustRadius Reviewer

WixAnswers.com

We only use it for the online knowledge base, so I can't speak to the rest of the functionality. However, building out the knowledge base works very well and is quick and easy to use.
Darren VanderVort, CSPO | TrustRadius Reviewer

Feature Rating Comparison

Self Help Community

Document360
WixAnswers.com
9.1
External knowledge base
Document360
WixAnswers.com
9.1

Pros

Document360

  • We can create a discussion platform.
  • Post articles.
  • Advanced search for articles.
Amal Jayakumar | TrustRadius Reviewer

WixAnswers.com

  • Usability - very easy to set up, brand, configure and continue to add new articles ongoing
  • Localization - Connecting with Crowding allows to easily localize articles using AI
  • Article creation - very simple, easy to build, organize and publish.
Darren VanderVort, CSPO | TrustRadius Reviewer

Cons

Document360

  • AI function needs to be improved.
  • Software subscription is costly.
  • Other language support is lacking.
Amal Jayakumar | TrustRadius Reviewer

WixAnswers.com

  • Localization - Although this works with crowdin integration, really would be great if it was all built in and more seamless.
  • Insights - very limited reporting, only goes back around 90 days.
  • New features - I haven't really seen any new features or functionality in the 2+ years I've been using it.
Darren VanderVort, CSPO | TrustRadius Reviewer

Alternatives Considered

Document360

No answers on this topic

WixAnswers.com

We ultimately selected Wix Answers for the price and that we could localize the platform and articles. WIth WixAnswers the cost is based on users, since our users were low the price was very economical for our needs.
Darren VanderVort, CSPO | TrustRadius Reviewer

Return on Investment

Document360

  • Can create documents.
  • Can publish articles.
  • Can edit articles.
Amal Jayakumar | TrustRadius Reviewer

WixAnswers.com

  • Online knowledge base was critical for our platform. With the price that we pay for this service, it more than pays for itself.
Darren VanderVort, CSPO | TrustRadius Reviewer

Screenshots

Pricing Details

Document360

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Document360 Editions & Modules

Additional Pricing Details

WixAnswers.com

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$80

WixAnswers.com Editions & Modules

Edition
Self Service$241
Multi-Channel$601
Unlimited$801
Call Center$561
  1. per agent / per month
Additional Pricing Details
Unlimited package ($80/month per user) includes all support channels in one platform. https://www.wixanswers.com/pricing

Rating Summary

Likelihood to Recommend

Document360
9.0
WixAnswers.com
7.3

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