Likelihood to Recommend Templates are customizable and you can take pictures directly into a patient's chart. DrChrono is less appropriate for this reason: they have been working on enrolling my company for Medicare electronic billing for [seven months]. [As a result], I have been unable to bill for any Medicare patients for [seven months]. The only person I have talked to was in India [and] ([the] email address ended in .india). I have had to call Medicare to try to figure out how to complete the enrollment process, [and I ended up with this response from Medicare: "DrChrono needs to [stop being lazy and do something]!." I lost [a] significant [amount of] money. [...]
Read full review Tebra Technologies, Inc (Kareo + PatientPop)
I can't imagine who it is appropriate for- unless you could care less if you get prescription refill requests from pharmacies, send portal messages to patients but they have no clue they have a new message to read. It's not ideal for large or small practices. Allow them to overbook your schedule with "new patients" that are on insurance plans you don't even accept for a 15 minute time interval...So if this the flow of your practice- this is the EHR for you. Otherwise, steer clear.
Read full review Pros Documentation Template Customization Read full review Tebra Technologies, Inc (Kareo + PatientPop)
The integration with the clearing house is excellent. Setting up a practice is straightforward and fast..within 24 hours. Reports can be exported to Excel which is particularly helpful for forecasting trends. Customization of billing codes makes Kareo functional for any type practice. Read full review Cons [Onboarding] trainers and tech support do not know the program. [All] DrChrono calls are from blocked, [unknown], or their personal numbers. [Looking] at [each] caller ID, you have to answer every call because they do not register as DrChrono. DrChrono [uses] [Google] phone and [I could] not understand what [a] trainer [said] [when I called them]. [I could not hear what the trainer said] over the noise of other conversations on [Google] phone. [I] [had] absolutely no way of talking to tech support in person. [Tech] support tickets [are] unanswered. [They] do not know how to enroll providers to bill Medicare electronically. [There was] absolutely no accountability. [The] platform was constantly down [and was very frustrating]. [There was a] consistently, delayed submission. [Every] day, [I got] an email about a problem that they are working on. [Weekly] issues for platform [was] addressed for slowness. Tech support needs [to have professional people answering tech problems, needs to be reliable, and be responsive whenever someone has issues]. [The] tutorial videos [for DrChrono] are from several years [ago] and no longer apply to the [most] current platform layout. [The] help browser [is] nonfunctional. [Tech support is not well trained. You can not talk to anyone in person and they often do not answer tech tickets. Onboard trainers do not know their system. Customer often figures out the answers before the training rep. Between the accent and the noise of Google phone, my entire training session was asking her to repeat what she said. When they are rated lowest of the group for tech support, it is for a reason]. Read full review Tebra Technologies, Inc (Kareo + PatientPop)
It does not auto balance accounts which would be helpful for us when patient's have a credit on one line but then a balance on another line. The reports could be broken down a little more detailed Read full review Likelihood to Renew DrChrono has resulted in revenue loss
Read full review Tebra Technologies, Inc (Kareo + PatientPop)
Usability If you don't want to do anything custom, the platform is pretty easy to navigate.
Read full review Tebra Technologies, Inc (Kareo + PatientPop)
Reliability and Availability I am glad I am not always affected by the platform problems. You get daily emails notifying you they are working on slowness, ERA submission problems etc
Read full review Tebra Technologies, Inc (Kareo + PatientPop)
Performance For the most part, the program slowness has not affected me directly.
Read full review Tebra Technologies, Inc (Kareo + PatientPop)
Support Rating Their tech support is not well trained. You can not talk to tech support directly. You have to submit work tickets, which have gone unanswered
Read full review Tebra Technologies, Inc (Kareo + PatientPop)
Online Training When being trained on the billing program, rather than start at the beginning and "TRAIN HOW TO USE THE PROGRAM" the trainer kept asking me what questions I had. I kept saying I don't know what I don't know. Her response was, ok, were done then. You don't have anymore questions. The only thing I could think to do was ask her to explain each item in each drop down box, but she would just read out loud the drop down choices and ask what questions I had. This pretty much sums up their training.
Read full review Tebra Technologies, Inc (Kareo + PatientPop)
Implementation Rating If you have used other EHR and programs, over time you will be able to self train for DrChrono
Read full review Tebra Technologies, Inc (Kareo + PatientPop)
Alternatives Considered TheraOffice has the best tech support and onboarding training. WebPT is also good, but their charting templates lack customization. RehabOptima and Casamba are straight forward and reliable. I am currently stuck with DrChrono.
Read full review Tebra Technologies, Inc (Kareo + PatientPop)
Kareo is plain and simple. NextGen always says you get what you pay for, however, NextGen is expensive for anyone and Kareo does the same thing for a fraction of the cost. Kareo gives our time management back to the office personnel. Everything is user-friendly, which NextGen could be if it didn't have so many steps to complete on task.
Read full review Scalability The platform is often being worked on for slowness.
Read full review Tebra Technologies, Inc (Kareo + PatientPop)
Return on Investment Negative: I have lost reimbursement due to the time for tech support to address ticket and the max claims submission time. Negative: I have [not had any medicare revenue for seven months] due to DrChrono not knowing how to enroll for Medicare Electronic Billing. This issue still has not been resolved. Negative: Lost time due to the platform being down or running slow. Negative: Slow claims processing. Negative: DrChrono needs [qualified] tech support, [quality] [for] onboard training, [timely] response to technical issues, [and timely] response to billing issues. Read full review Tebra Technologies, Inc (Kareo + PatientPop)
Kareo has enabled our billing company to increase revenue for our clients by 10-12%. The efficiency of entering data has allowed our company to reduce staff. Being able to customize permissions for the staff increases accountability of the employees. Read full review ScreenShots