Dundas BI vs. Mattersight Predictive Behavioral Routing (discontinued)
Dundas BI vs. Mattersight Predictive Behavioral Routing (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Dundas BI | N/A | Dundas BI is a business intelligence and data visualization software that includes customizable dashboards, reporting, and visual data analytics. Dundas BI can be integrated into users’ existing business applications and its visualization and reporting tools can be customized to their needs. | N/A | |
Mattersight PBR | Enterprise companies (1,001+ employees) | The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight. | N/A |
Dundas BI | Mattersight Predictive Behavioral Routing (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Dundas BI | Mattersight Predictive Behavioral Routing (discontinued) | |
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Top Pros |
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Top Cons |
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BI Standard Reporting |
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Ad-hoc Reporting |
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Report Output and Scheduling |
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Data Discovery and Visualization |
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Access Control and Security |
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Mobile Capabilities |
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Application Program Interfaces (APIs) / Embedding |
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Dundas BI | Mattersight Predictive Behavioral Routing (discontinued) | |
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Small Businesses | BrightGauge Score 8.9 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Reveal Score 9.9 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Jaspersoft Community Edition Score 9.7 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Dundas BI | Mattersight Predictive Behavioral Routing (discontinued) | |
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Likelihood to Recommend | 8.3 (52 ratings) | 7.6 (4 ratings) |
Likelihood to Renew | 7.0 (1 ratings) | - (0 ratings) |
Usability | 8.0 (6 ratings) | 8.0 (1 ratings) |
Support Rating | 8.8 (11 ratings) | - (0 ratings) |
Implementation Rating | 7.3 (1 ratings) | - (0 ratings) |
Dundas BI | Mattersight Predictive Behavioral Routing (discontinued) | |
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Likelihood to Recommend | Dundas Data Visualization | Discontinued Products |
Pros | Dundas Data Visualization | Discontinued Products |
Cons | Dundas Data Visualization | Discontinued Products |
Usability | Dundas Data Visualization | Discontinued Products No answers on this topic |
Support Rating | Dundas Data Visualization | Discontinued Products No answers on this topic |
Implementation Rating | Dundas Data Visualization | Discontinued Products No answers on this topic |
Alternatives Considered | Dundas Data Visualization | Discontinued Products |
Return on Investment | Dundas Data Visualization | Discontinued Products |
ScreenShots | Dundas BI Screenshots |