ebankIT Contact Center vs. Genesys Multicloud CX (discontinued)
ebankIT Contact Center vs. Genesys Multicloud CX (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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ebankIT Contact Center | N/A | The Contact Centre application gives the opportunity to be in permanent contact with customers at anytime, including managing contacts and execute relevant transactions, all in one screen. ebankIT presents it as a specialized solution with telephony integration for a complete customer service. Contacts are made as voice calls and the application enables users to both follow up and reply to contacts. For a full optimized experience, a media bar allows users to manage contacts from customers with… | N/A | |
Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A |
ebankIT Contact Center | Genesys Multicloud CX (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ebankIT Contact Center | Genesys Multicloud CX (discontinued) | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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ebankIT Contact Center | Genesys Multicloud CX (discontinued) | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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ebankIT Contact Center | Genesys Multicloud CX (discontinued) | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ebankIT Contact Center | Genesys Multicloud CX (discontinued) | |
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Likelihood to Recommend | - (0 ratings) | 7.7 (147 ratings) |
Likelihood to Renew | - (0 ratings) | 8.0 (26 ratings) |
Usability | - (0 ratings) | 6.9 (18 ratings) |
Availability | - (0 ratings) | 8.0 (4 ratings) |
Performance | - (0 ratings) | 7.1 (4 ratings) |
Support Rating | - (0 ratings) | 8.7 (21 ratings) |
In-Person Training | - (0 ratings) | 8.1 (3 ratings) |
Online Training | - (0 ratings) | 7.3 (2 ratings) |
Implementation Rating | - (0 ratings) | 3.8 (11 ratings) |
Configurability | - (0 ratings) | 6.5 (3 ratings) |
Ease of integration | - (0 ratings) | 2.0 (4 ratings) |
Product Scalability | - (0 ratings) | 7.3 (4 ratings) |
Vendor post-sale | - (0 ratings) | 7.3 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.3 (2 ratings) |
ebankIT Contact Center | Genesys Multicloud CX (discontinued) | |
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Likelihood to Recommend | ebankIT No answers on this topic | Discontinued Products |
Pros | ebankIT No answers on this topic | Discontinued Products |
Cons | ebankIT No answers on this topic | Discontinued Products |
Likelihood to Renew | ebankIT No answers on this topic | Discontinued Products |
Usability | ebankIT No answers on this topic | Discontinued Products |
Reliability and Availability | ebankIT No answers on this topic | Discontinued Products |
Performance | ebankIT No answers on this topic | Discontinued Products |
Support Rating | ebankIT No answers on this topic | Discontinued Products |
In-Person Training | ebankIT No answers on this topic | Discontinued Products |
Online Training | ebankIT No answers on this topic | Discontinued Products |
Implementation Rating | ebankIT No answers on this topic | Discontinued Products |
Alternatives Considered | ebankIT No answers on this topic | Discontinued Products |
Scalability | ebankIT No answers on this topic | Discontinued Products |
Return on Investment | ebankIT No answers on this topic | Discontinued Products |
ScreenShots | Genesys Multicloud CX (discontinued) Screenshots |