Likelihood to Recommend eMite is well suited for small to mid scale companies. Their goal has been to aggregate data from every source and provide personalized views for both business and IT, with a presentation layer that is truly end user oriented, since the beginning. With my experience, I strongly believe that it is not very well suited for large companies.
Read full review We have to calculate most all Lab / Pilot / Proposals sizing and results. The automated calculations in [Excel4apps] is awesome, as once you are familiar with them, it is easy to quickly implement them when needed.
Read full review Pros Achieving granular level analytics be it for a Queue, Agent or Omnichannel Interactions. Data Visualization with simple and efficient reports. Robust real-time reporting. Read full review Easy to install and maintain. After the initial installation, there is little involvement by the technical administrators. Cloning production to a test environment does not require any additional setups unlike Oracle EBS which does. Loading data and reporting on this data is handled via EXCEL spreadsheets which is the "language" of our financial users. Read full review Cons With so much data in one dashboard, sometimes it can be overwhelming to miss out on what you were look at in first place. Wish this solution had some alerting system. For example, a beep sent out from eMite when a call hits the queue. Interactive Data Visualization needs to be implemented. Read full review It is possible but difficult to retrieve data or set criteria from different module into a single report or retrieve. If it is more user friendly instead of having to create a complex formula to retrieve the data, this function will be utilized more often. It will be nice to have visual (graphs, etc.) report template available It is helpful if we can retrieve data for a range of date, instead of just YTD, PTD etc. and multi-year data all at once for comparison too. Read full review Usability 1. Creates the best user experience across different medias. 2. Pushes the contact center reporting to a new level. 3. eMite comes with regular KPIs out of the box, but it also allows users to fully configure their KPIs based on their specific data and requirements. 4. Browser based solution that can provide actionable insights for making complex business decisions.
Read full review I am not a power user of Excel. So I find Exel4apps a friendlier version of the things that I could do on Excel and making it easier with a magic wand.
Read full review Support Rating Support for eMite so has far has been excellent. Most of the tickets are resolved the same day. I have always seen their SLAs staying intact even for a complex situations let alone bugs that are raised to development teams. So, I never had any bad day with eMite support. They were always on dot.
Read full review I have not needed support yet
Read full review Alternatives Considered eMite cuts down all the manual part[s] of getting the data and organizing [it]. This happens in the abstract layer that keeps the user in the no worry one. eMite becomes part of the solution itself rather an external application that receives data from the solution. KPI and some other complex calculations are taken care of by this wonderful analytics tool.
Read full review Excel4apps is more user friendly and can retrieve data much easier and in a nicer format than Jaspersoft.
Qlik Sense is useful and have more visual reporting and dashboard. However, it is usually used for higher level of analyses and review. Yardi is used for specific purpose, which is different than Excel4apps. Excel4apps can pull all the financial data from Oracle, including billing and collections.
Read full review Return on Investment Reaching out to the granular data. Easy to make business decisions. Increases productivity. Read full review Increase team transparency Increased reporting Read full review ScreenShots