Equips vs. MaestroQA

Equips is great to handle multiple units at different locations and maintain stats. As for managing 3rd party vendors, Equips still puts some of the responsibility on me to respond to 3rd party invoices. This was well Managed when I first stared with Equips over 3 years ago. As of lately, this seems to be slacking on a bigger scale. Almost every time I make a service call for our color copiers, I later receive an invoice from the vendor, and an invoice-reminder from the vendor. This is currently an ongoing issue which concerns me about adding any more units in the future.

If you have a small to mid-size Contact Center, MaestroQA is a wonderful tool to measure the quality of service being delivered by your agents.

Incentivized

• Handles communication well.
• Easy to use portal.
• Quick response time.

• Monitors the quality of our agents
• Provides a user-friendly front end
• Provides detailed reporting

Incentivized

• I still get invoices from the 3rd party vendor. Equips has inconsistent directions on how to handle this.

Equips is more affordable in comparison and we still get to use Ricoh through them.

NICE CXone has a great QMS - Quality Management System, but it comes at a much higher cost than MaestroQA

Incentivized

• We've saved money by switching to Equips.

• We saw an instant improvement in our Agent's quality
• This is truly a collaborative tool - Quality Analyst - Agent

Incentivized