Chose Five9
I looked at 10 solutions and for the price along with the functionality, ease of use, ease of integration and new features such as agent desktop. I believe this solution provided the biggest bang for your buck.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Five9 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | N/A | |
Genesys DX (discontinued) | N/A | Genesys DX was a live chat engagement and chatbot AI solution based on Bold360, acquired by Genesys. It is no longer available. | N/A |
Five9 | Genesys DX (discontinued) | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | — | ||||||||||||||
More Pricing Information |
Five9 | Genesys DX (discontinued) | |
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Considered Both Products | Five9 | Genesys DX (discontinued) No answer on this topic |
Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Five9 | Genesys DX (discontinued) | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Olark Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | LiveChat Score 8.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Five9 | Genesys DX (discontinued) | |
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Likelihood to Recommend | 8.3 (36 ratings) | 8.3 (53 ratings) |
Usability | - (0 ratings) | 8.2 (20 ratings) |
Support Rating | 8.0 (8 ratings) | 8.3 (21 ratings) |
Five9 | Genesys DX (discontinued) | |
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Likelihood to Recommend | Five9 | Discontinued Products |
Pros | Five9 | Discontinued Products |
Cons | Five9 | Discontinued Products |
Usability | Five9 No answers on this topic | Discontinued Products |
Support Rating | Five9 | Discontinued Products |
Alternatives Considered | Five9 | Discontinued Products |
Return on Investment | Five9 | Discontinued Products |
ScreenShots | Five9 Screenshots |