Five9 vs. MiContact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Five9
Score 8.2 out of 10
N/A
Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.N/A
MiContact Center
Score 9.5 out of 10
N/A
Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.N/A
Pricing
Five9MiContact Center
Editions & Modules
Core
Contact sales team
Contact sales team
Premium
Contact sales team
Contact sales team
Optimum
Contact sales team
Contact sales team
Ultimate
Contact sales team
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
Five9MiContact Center
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFive9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing
More Pricing Information
Features
Five9MiContact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Five9
8.9
12 Ratings
6% above category average
MiContact Center
8.5
2 Ratings
2% above category average
Agent dashboard9.212 Ratings9.01 Ratings
Validate callers9.012 Ratings8.01 Ratings
Outbound response9.011 Ratings9.02 Ratings
Call forwarding9.39 Ratings8.42 Ratings
Click-to-call (CTC)8.910 Ratings9.52 Ratings
Warm transfer9.210 Ratings9.01 Ratings
Predictive dialing9.410 Ratings7.52 Ratings
Interactive voice response9.09 Ratings9.52 Ratings
REST APIs9.27 Ratings8.01 Ratings
Call scripts6.710 Ratings8.01 Ratings
Call tracking9.012 Ratings9.02 Ratings
Multichannel integration8.511 Ratings8.01 Ratings
CRM software integration9.011 Ratings8.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Five9
8.4
21 Ratings
2% above category average
MiContact Center
8.6
2 Ratings
4% above category average
Inbound call routing9.110 Ratings8.52 Ratings
Omnichannel inbound routing9.38 Ratings9.01 Ratings
Recording8.011 Ratings8.52 Ratings
Quality management7.221 Ratings8.52 Ratings
Call analytics8.612 Ratings8.01 Ratings
Historical reporting7.612 Ratings9.01 Ratings
Live reporting8.710 Ratings9.01 Ratings
Customer interaction analytics8.210 Ratings8.01 Ratings
Customer surveys00 Ratings9.01 Ratings
Best Alternatives
Five9MiContact Center
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Five9MiContact Center
Likelihood to Recommend
8.3
(36 ratings)
9.5
(2 ratings)
Support Rating
8.0
(8 ratings)
-
(0 ratings)
User Testimonials
Five9MiContact Center
Likelihood to Recommend
Five9
Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.
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Mitel Networks Corporation
We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
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Pros
Five9
  • Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
  • Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
  • You can customize the call dispositions / call labels to match what's used in your CRM.
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Mitel Networks Corporation
  • Call forwarding
  • Voicemail
  • Detailed contact list
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Cons
Five9
  • Java based desktop application is a pain to keep updated.
  • The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
  • The help center for documentation isn't well organized and the documentation needs substantial editing.
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Mitel Networks Corporation
  • Can be little economic
  • Hustle to find the right analysis
  • Support can be improved
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Support Rating
Five9
Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.
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Mitel Networks Corporation
No answers on this topic
Alternatives Considered
Five9
Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost
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Mitel Networks Corporation
- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
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Return on Investment
Five9
  • Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
  • Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
  • Cost savings: Five9 requires significantly less management than our previous solutions.
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Mitel Networks Corporation
  • It keeps all side of our company connected
  • Helps facilitate remote work
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ScreenShots

Five9 Screenshots

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