What users are saying about
21 Ratings
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Score 8.1 out of 100
34 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Fleetsmith

Fleetsmith is well suited for companies with a lot of Macs, Mac minis, Apple tvs, etc., that are all over the place (different offices, states, countries, floors, remote employees, etc). It makes the management of these central where it would be almost impossible otherwise.
Andrew Vo | TrustRadius Reviewer

IBM MaaS360 with Watson

If you are managing a small fleet of local computers MaaS360 will work well to suit your needs. However, if you are working with a large fleet with remote users the program begins to not be as efficient for your needs as it could be. From my experience working with over 1000 Macs this solution was not up to the tasks at hand.
Scott Gary | TrustRadius Reviewer

Pros

Fleetsmith

  • Fleetsmith does a great job of being unobtrusive on managed devices. After initial deployment, one might never know it’s there except when it prompts to enforce a software update.
  • Fleetsmith has sensible defaults and relatively few decisions for the administrator to make; for most applications and configurations, it’s sufficient to enforce a minimum version. For more complex use cases, I suggest falling back on Fleetsmith’s ability to install tools such as Puppet and run arbitrary shell commands.
Steve Huff | TrustRadius Reviewer

IBM MaaS360 with Watson

  • Unlock phones, users always forget their passcodes and with once click you can unlock their devices.
  • A repository for devices within your company and keeps you informed with alerts on who has it deployed as well as instant alerts for users that try to remove it from their devices.
  • Locking a phone that has been lost to ensure PHI is safely maintained.
  • The ease of using the system is a plus, it is easy to learn and highly trainable.
Nicole McLaurine | TrustRadius Reviewer

Cons

Fleetsmith

  • We were told that this was in the works and it would be implemented at the beginning of the year 2019. That has still not happened and whenever we ask about this functionality we cannot get a good answer.
  • Management of devices that are already in the field—we were told that in order to use Fleetsmith as we would like (pushing apps to devices) we would have to get each device and set them up from a Mac.
  • Integration with Windows.
DeMarcus Ketchum | TrustRadius Reviewer

IBM MaaS360 with Watson

  • The website has oh-so-many options that it can be overwhelming when it comes to finding the option or policy you want.
  • After log-in they have a "Dashboard" web page that shows you important info about your devices but many of the errors do not have the appropriate links to rectify them.
  • Their process to wipe an iPad could be better. Post-wipe it still shows up in the list of devices as waiting for something to happen to it so it can be a bit confusing.
Anonymous | TrustRadius Reviewer

Usability

Fleetsmith

Fleetsmith 8.5
Based on 19 answers
The installation steps are very easy and the UI for admin panel is user-friendly. Enrolment all based on Gmail accounts and the import function is there to fetch the user accounts. Navigating in Fleetsmith admin panel is simple and clean.
Anonymous | TrustRadius Reviewer

IBM MaaS360 with Watson

No score
No answers yet
No answers on this topic

Support Rating

Fleetsmith

Fleetsmith 8.8
Based on 42 answers
Fantastic support. I have had a few queries on how to go about doing things in the best way and the support at Fleetsmith was always very quick to reply and with excellent advice and detail to solve the problem and lead is into our best use of their product.
Anonymous | TrustRadius Reviewer

IBM MaaS360 with Watson

IBM MaaS360 with Watson 7.0
Based on 2 answers
MaaS360's phone support has been decent the few times I have used it. In addition the person who on-boarded us has been available for additional questions after the process was over. However IBM could do a much better job in creating a user-friendly search engine and white-paper database to help people find topics. Right now finding info is more based on searching through white papers themselves.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Fleetsmith

The primary products we checked out were Mosyle, JAMF, and SimpleMDM. In the end it really came down to the simplicity of our needs and the simplicity of Fleetsmith's approach being in tight harmony. We kicked the tires, hard, for about a month and then dove all the way in.
Pax Whitfield | TrustRadius Reviewer

IBM MaaS360 with Watson

Apple tends to recommend Jamf for mobile device management. We chose to use IBM MaaS360 since it can be bundled with our cell carrier's contract. This gives us a lower cost product that delivers the features we needed out of this type of service. Additionally, our carrier is able to automatically add devices purchased through them to our IBM MaaS360 account, which saves a little bit of time for us.We have never used Jamf, but looking back it seems like it might have been a better choice. When our contract with IBM MaaS360 comes close to ending, we will more closely evaluate alternatives.
Anonymous | TrustRadius Reviewer

Return on Investment

Fleetsmith

  • Lesser cost for managing device, instead of getting more manpower to do it manually.
  • Lesser security threats (which will cause financial damage) as all devices are configured according the the company security policies, such as firewalls, media management, app security updates.
Anonymous | TrustRadius Reviewer

IBM MaaS360 with Watson

  • We definitely have an ROI since I can't tell you the amount of devices we have wiped since we purchased it.
  • Make sure you have enough licenses or they will bill you if you go over and that cost is not cheap
Anonymous | TrustRadius Reviewer

Pricing Details

Fleetsmith

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Fleetsmith Editions & Modules

Edition
Fleetsmith Managed$8.251
  1. per device, per month
Additional Pricing Details
Free unlimited trial for up to 10 devices Device Intelligence free for unlimited devices iOS/tvOS devices free during beta period

IBM MaaS360 with Watson

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM MaaS360 with Watson Editions & Modules

Edition
Essentials4.001
Deluxe5.001
Premier6.251
Enterprise9.001
  1. Per Client
Additional Pricing Details

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