15 Ratings
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Score 8.8 out of 100
53 Ratings
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Score 8.4 out of 100

Attribute Ratings

  • Zscaler Internet Access is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

6.4

FortiGuard Web Filtering Service

64%
3 Ratings
8.7

Zscaler Internet Access

87%
16 Ratings

Likelihood to Renew

FortiGuard Web Filtering Service

N/A
0 Ratings
9.0

Zscaler Internet Access

90%
1 Rating

Usability

FortiGuard Web Filtering Service

N/A
0 Ratings
9.0

Zscaler Internet Access

90%
1 Rating

Support Rating

6.0

FortiGuard Web Filtering Service

60%
2 Ratings
8.1

Zscaler Internet Access

81%
8 Ratings

Likelihood to Recommend

FortiGuard Web Filtering Service

I recommend FortiGuard [Web Filtering Service] for small and medium businesses. It is well suited if you need to block bad websites like pornography, so I especially recommend using it for schools. For example, you can implement a firewall between the public internet and your local network of computer labs, students, and staff.
Anonymous | TrustRadius Reviewer

Zscaler Internet Access

[Zscaler Internet Access] is very well suited for scenarios where one is looking for hassle free internet and network connection. It ensures that your users can connect to any networks and they will be secure. Additional plus is ability to deploy Zscaler client to your company smartphones - this gives complete network protection. We only encounter a few issues with Zscaler Internet Access (mainly false-positives) but these were promptly resolve by the vendor.
Wojciech Poludniewski | TrustRadius Reviewer

Pros

FortiGuard Web Filtering Service

  • The logging provided in FortiGuard Web Filtering Services is fantastic. It allows you to capture all requisite information. I personally have my log view set to show address accessed, time browsed, user, machine, all IP addresses involved, computer name, site Category, and the action taken.
  • In 4 years I have had to report 6 incorrect website ratings. Every time I've reported an issue, there has been an update to the site listing by the next morning.
  • Creating separate rule sets is simple, allowing for easy management of different groups of users.
Anonymous | TrustRadius Reviewer

Zscaler Internet Access

  • Zscaler completely moved away from the traditional firewall setup to a hosted firewall solution. We don't have to worry about the hardware failing or maintaining it as part of our service plan compared to our on-premise firewall. Zscaler has a lot of data centres across the world where they are maintaining their solutions so mobile consultants will always be close to one of their data centres.
  • Rolling out Zscaler solutions to our end customers' computers is actually pretty easy and hassle-free. As part of onboarding of new employees we can set up the Zscaler solution and push it to our end users' machines and get them connected to the cloud solutions.
  • Zscaler does proper market research on the latest emerging threats and they keep their firewall patched and updated to the latest versions so the security team does not have to worry about keeping the firewall updated.
Anonymous | TrustRadius Reviewer

Cons

FortiGuard Web Filtering Service

  • Interface was not easy for some other users, but after they got it down, it worked well.
  • Took a little while to get help from support. Had to call the project manager to get help. But they took care of the issue after the fact.
Tony Ortiz | TrustRadius Reviewer

Zscaler Internet Access

  • Chat or email support is not available. Only option is to either call them or raise a ticket by logging into their website.
  • Pricing is not transparent and quote based.
  • Access to websites is a little too slow with Zscaler monitoring on.
Raman Ahuja | TrustRadius Reviewer

Pricing Details

FortiGuard Web Filtering Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Zscaler Internet Access

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

FortiGuard Web Filtering Service

No score
No answers yet
No answers on this topic

Zscaler Internet Access

Zscaler Internet Access 9.0
Based on 1 answer
The overall conclusion of the review is good. Zscalar have some limitations which will surely resolved in the updates provided by company from time to time. The best part is that it doesnt reduce the speed of internet.
Jai Soni | TrustRadius Reviewer

Usability

FortiGuard Web Filtering Service

No score
No answers yet
No answers on this topic

Zscaler Internet Access

Zscaler Internet Access 9.0
Based on 1 answer
Zscaler is a mandatory solution required by almost every large organization with a workforce working remotely or using cloud-based apps. Its deployment is relatively easy and it keeps on working in the background without actively bothering the user. Apart from a few weird messages which a user is unable to comprehend, Zscaler is able to provide fast and safe access to the internet and other external applications.
Raman Ahuja | TrustRadius Reviewer

Support Rating

FortiGuard Web Filtering Service

FortiGuard Web Filtering Service 6.0
Based on 2 answers
Took a little longer for support to get our problem solved, but when the upper tier tech support was involved, we got excellent customer support.
Tony Ortiz | TrustRadius Reviewer

Zscaler Internet Access

Zscaler Internet Access 8.1
Based on 8 answers
I cannot give a fair rating for this as I have not had to contact Zscaler support. There was one time we had to contact them because we needed to check if they were having issues on their end. Our ISP was actually the problem but support seemed very friendly.
Cody Plassmeyer | TrustRadius Reviewer

Alternatives Considered

FortiGuard Web Filtering Service

We selected FortiGuard Web Filtering because it came in the service bundle with our FortiGate unit. After testing the service for a couple of months, we disabled the web filtering that was running on our client machines and have not looked back. It's been easy to manage, effective, and fast. There isn't much more you can ask for from a filtering solution.
Anonymous | TrustRadius Reviewer

Zscaler Internet Access

Zscaler Intenet Access proved to be superior and the difference for us was the speed of policy delivery since your policy is applied in a web console and is effective in a matter of seconds. Another point to congratulate the solution is its compatibility with different platforms (macOS, Linux, Windows, Android, and iOS).
Anonymous | TrustRadius Reviewer

Return on Investment

FortiGuard Web Filtering Service

  • The subscription is a bit expensive. However, taking its value into consideration makes it worthwhile.
Anonymous | TrustRadius Reviewer

Zscaler Internet Access

  • ROI is there and it is safeguarding the data and user access to net.
  • Being a cloud based can be scaled up when required.
  • Third parties can be allowed based on the company IT policies (Clients or Vendors etc.) for business perspective.
Anonymous | TrustRadius Reviewer

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