Freddy AI for CX vs. SAP Extension Suite (discontinued)
Freddy AI for CX vs. SAP Extension Suite (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freddy AI for CX | N/A | Freddy AI for CX (based on technology acquired by Freshworks with AnswerIQ in February 2020) is an AI solution designed to help customer support teams reduce inbound ticket volume, streamline first contact response, and even make zero touch resolution a reality. From front-end deflection tools to back-end agent assist solutions. With Freddy AI for CX, the vendor says users can: Help customers help themselves with "deflection" tools… | $15 per month per agent | |
SAP Extension Suite (discontinued) | N/A | The SAP Extension Suite (formerly part of the SAP Cloud Platform) is a legacy solution that enabled businesses to rapidly build and enhance applications, processes and experiences, with the goal of driving agility and flexibility, while extending the value of applications. The product has obsolesced, and modern offerings including SAP Build or the | N/A |
Freddy AI for CX | SAP Extension Suite (discontinued) | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Freddy AI for CX | SAP Extension Suite (discontinued) | |
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Top Pros | ||
Top Cons |
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Freddy AI for CX | SAP Extension Suite (discontinued) | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | Visual Studio Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Quickbase Score 9.2 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Quickbase Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freddy AI for CX | SAP Extension Suite (discontinued) | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (17 ratings) |
Freddy AI for CX | SAP Extension Suite (discontinued) | |
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Likelihood to Recommend | Freshworks Inc No answers on this topic | Discontinued Products |
Pros | Freshworks Inc No answers on this topic | Discontinued Products |
Cons | Freshworks Inc No answers on this topic | Discontinued Products |
Alternatives Considered | Freshworks Inc No answers on this topic | Discontinued Products |
Return on Investment | Freshworks Inc No answers on this topic | Discontinued Products |
ScreenShots | SAP Extension Suite (discontinued) Screenshots |