Freshdesk vs. Second CRM
Freshdesk vs. Second CRM
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user | |
Second CRM | N/A | Second CRM offers a common technology platform, covering sales, customer service and operations, for small to medium businesses, to implement data driven standard processes that improve productivity and help businesses scale. Along with the generic automation software that serves majority of small to medium businesses, Second CRM for Industries, offer preconfigured Second CRM solutions, helping customers to immediately benefit from the proven best practices, with enterprise level support. | N/A |
Freshdesk | Second CRM | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Multiple editions available starting from US$24 per user per month. Second CRM is a pay-as-you-go service. There are no long-term or multiple year contracts; however the first payment is for a minimum of six months. The vendor offers a discount for those who choose to pay for a year in advance. | ||||||||||||||
More Pricing Information |
Freshdesk | Second CRM | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Freshdesk | Second CRM | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Salesmate Score 9.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Creatio Score 9.1 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Creatio Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk | Second CRM | |
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Likelihood to Recommend | 8.8 (212 ratings) | - (0 ratings) |
Likelihood to Renew | 9.8 (14 ratings) | - (0 ratings) |
Usability | 8.9 (35 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 8.6 (4 ratings) | - (0 ratings) |
Support Rating | 8.6 (33 ratings) | - (0 ratings) |
In-Person Training | 8.2 (1 ratings) | - (0 ratings) |
Online Training | 8.0 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (142 ratings) | - (0 ratings) |
Configurability | 8.5 (3 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (3 ratings) | - (0 ratings) |
Ease of integration | 8.8 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (4 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.8 (2 ratings) | - (0 ratings) |
Freshdesk | Second CRM | |
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Likelihood to Recommend | Freshworks Inc | Soft Solvers Solutions No answers on this topic |
Pros | Freshworks Inc | Soft Solvers Solutions No answers on this topic |
Cons | Freshworks Inc | Soft Solvers Solutions No answers on this topic |
Likelihood to Renew | Freshworks Inc | Soft Solvers Solutions No answers on this topic |
Usability | Freshworks Inc | Soft Solvers Solutions No answers on this topic |
Reliability and Availability | Freshworks Inc | Soft Solvers Solutions No answers on this topic |
Performance | Freshworks Inc | Soft Solvers Solutions No answers on this topic |
Support Rating | Freshworks Inc | Soft Solvers Solutions No answers on this topic |
In-Person Training | Freshworks Inc | Soft Solvers Solutions No answers on this topic |
Online Training | Freshworks Inc | Soft Solvers Solutions No answers on this topic |
Implementation Rating | Freshworks Inc | Soft Solvers Solutions No answers on this topic |
Alternatives Considered | Freshworks Inc | Soft Solvers Solutions No answers on this topic |
Contract Terms and Pricing Model | Freshworks Inc | Soft Solvers Solutions No answers on this topic |
Scalability | Freshworks Inc | Soft Solvers Solutions No answers on this topic |
Return on Investment | Freshworks Inc | Soft Solvers Solutions No answers on this topic |
ScreenShots | Second CRM Screenshots |