Freshworks Customer Service Suite vs. Webex Engage
Freshworks Customer Service Suite vs. Webex Engage
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshworks Customer Service Suite | N/A | Freshworks Customer Service Suite is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future. | $35 per month per agent | |
 Webex Engage | N/A | From SMS, chat to messaging apps, Webex Engage (including the former IMIchat) equips agents with one interface to increase productivity and deliver the support customers expect. It supports both proactive agent and customer-initiated contact, so agents can have live conversations with customers over SMS, Live Chat, Apple Messages for Business, WhatsApp, Facebook Messenger, Twitter, and email. | N/A |
| Freshworks Customer Service Suite | Webex Engage | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Freshworks Customer Service Suite | Webex Engage | |
|---|---|---|
| Small Businesses |  Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |  Simplify360 Score 7.8 out of 10 |
| Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |  Bright Pattern Contact Center Score 10.0 out of 10 |
| Enterprises |  Salesforce Service Cloud Score 8.7 out of 10 |  Conversica Score 9.5 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Freshworks Customer Service Suite | Webex Engage | |
|---|---|---|
| ScreenShots | Freshworks Customer Service Suite Screenshots    |