Freshworks Customer Service Suite vs. Yellow.ai

Freshworks Customer Service Suite

Freshworks Customer Service Suite

1 Reviews and Ratings

Yellow.ai

6 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Freshworks Customer Service Suite	Score 8.0 out of 10	N/A	Freshworks Customer Service Suite is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future.	$35 per month per agent
Yellow.ai	Score 8.3 out of 10	N/A	yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite.	N/A

Pricing

Freshworks Customer Service Suite

Yellow.ai

Editions & Modules

Growth: $29
per month (billed annually) per agent
Pro: $69
per month (billed annually) per agent
Enterprise: $109
per month (billed annually) per agent

No answers on this topic

Offerings

Pricing Offerings
Freshworks Customer Service Suite	Yellow.ai
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Optional

Additional Details

—

Contact vendor for pricing information.

More Pricing Information

Best Alternatives
	Freshworks Customer Service Suite	Yellow.ai
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Medium-sized Companies	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Salesforce Service Cloud Score 8.7 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Freshworks Customer Service Suite	Yellow.ai
Likelihood to Recommend	- (0 ratings)	9.0 (2 ratings)

User Testimonials
	Freshworks Customer Service Suite	Yellow.ai
Likelihood to Recommend	Freshworks Inc No answers on this topic	Yellow.ai I guess well suited for all kinds of use cases, scenarios across the industry, geography, businesses, etc. Incentivized Verified User Anonymous Read full review
Pros	Freshworks Inc No answers on this topic	Yellow.ai Web integrated chat bot WhatsApp bot Good support from YM team Transparent dashboard for analysis Incentivized Lekha Tharoor Digital Marketing Manager Read full review
Cons	Freshworks Inc No answers on this topic	Yellow.ai Shopping features in bot pricing app integration Incentivized Lekha Tharoor Digital Marketing Manager Read full review
Alternatives Considered	Freshworks Inc No answers on this topic	Yellow.ai The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines. Incentivized Verified User Anonymous Read full review
Return on Investment	Freshworks Inc No answers on this topic	Yellow.ai Chatbot is another touch point for customer to do servicing of their loan. The following are the benefits for the customers. Avoid long wait times to reach agent. Get quick and reliable and up to date information. Easy and guided self-service journey. Post-launch on 04-Jan-20, in one month we had around 28000 unique customers visiting the bot. 24 X 7 availability. Increased customer satisfaction. Reduction in customer support manpower. Incentivized Verified User Anonymous Read full review
ScreenShots	Freshworks Customer Service Suite Screenshots