Genesys Cloud CX vs. yuu Connect for Microsoft Teams
Genesys Cloud CX vs. yuu Connect for Microsoft Teams
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
yuu Connect for Microsoft Teams | N/A | yuu Connect for Microsoft Teams is a VoIP integration for MS Teams by yuutel. Companies can integrate a fully equipped IPBX phone system into Microsoft Teams using a managed SIP trunk and yuutel as their preferred business telephony provider. This enables users to make incoming and outgoing calls with the usual office number directly from the MS Teams client on any device (smartphone, tablet, laptop, PC). The user can connect Teams with the public telephony network worldwide. | $4.90 per month per user |
Genesys Cloud CX | yuu Connect for Microsoft Teams | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | $399 undefined | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | yuu Connect for Microsoft Teams | |
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Top Pros | No answers on this topic | |
Top Cons |
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Genesys Cloud CX | yuu Connect for Microsoft Teams | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Cloud CX | yuu Connect for Microsoft Teams | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | yuu Connect for Microsoft Teams | |
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Likelihood to Recommend | 8.6 (412 ratings) | - (0 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.0 (6 ratings) | - (0 ratings) |
Support Rating | 7.1 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.1 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.3 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.3 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | yuu Connect for Microsoft Teams | |
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Likelihood to Recommend | Genesys | yuutel GmbH No answers on this topic |
Pros | Genesys | yuutel GmbH No answers on this topic |
Cons | Genesys | yuutel GmbH No answers on this topic |
Likelihood to Renew | Genesys | yuutel GmbH No answers on this topic |
Usability | Genesys | yuutel GmbH No answers on this topic |
Reliability and Availability | Genesys | yuutel GmbH No answers on this topic |
Performance | Genesys | yuutel GmbH No answers on this topic |
Support Rating | Genesys | yuutel GmbH No answers on this topic |
In-Person Training | Genesys | yuutel GmbH No answers on this topic |
Online Training | Genesys | yuutel GmbH No answers on this topic |
Implementation Rating | Genesys | yuutel GmbH No answers on this topic |
Alternatives Considered | Genesys | yuutel GmbH No answers on this topic |
Contract Terms and Pricing Model | Genesys | yuutel GmbH No answers on this topic |
Scalability | Genesys | yuutel GmbH No answers on this topic |
Professional Services | Genesys | yuutel GmbH No answers on this topic |
Return on Investment | Genesys | yuutel GmbH No answers on this topic |
ScreenShots | Genesys Cloud CX Screenshots | yuu Connect for Microsoft Teams Screenshots |