GFI HelpDesk vs. Jira Service Management
GFI HelpDesk vs. Jira Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
GFI HelpDesk | N/A | GFI HelpDesk is self hosted service desk software that consolidates and integrates support functionality. It enables customers to log tickets through email, chat or other applications and track them to know they’re being addressed. Staff can see, create, assign and close support tickets. People inside a company can collaborate through helpdesk notes to solve issues. And teams can create rules for automatic responses or routing based on ticket properties, ticket content, or the type of customer. | N/A | |
Jira Service Management | N/A | Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users… | $0 per month |
GFI HelpDesk | Jira Service Management | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
GFI HelpDesk | Jira Service Management | |
---|---|---|
Top Pros | No answers on this topic |
|
Top Cons | No answers on this topic |
|
GFI HelpDesk | Jira Service Management | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| ||||||||||||||||||||||||
ITSM asset management |
| ||||||||||||||||||||||||
Change management |
|
GFI HelpDesk | Jira Service Management | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Ivanti Neurons for ITSM Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
GFI HelpDesk | Jira Service Management | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 5.7 (76 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (1 ratings) |
Usability | - (0 ratings) | 9.6 (2 ratings) |
Support Rating | - (0 ratings) | 9.1 (25 ratings) |
GFI HelpDesk | Jira Service Management | |
---|---|---|
Likelihood to Recommend | GFI Software No answers on this topic | Atlassian |
Pros | GFI Software No answers on this topic | Atlassian |
Cons | GFI Software No answers on this topic | Atlassian |
Usability | GFI Software No answers on this topic | Atlassian |
Support Rating | GFI Software No answers on this topic | Atlassian |
Alternatives Considered | GFI Software No answers on this topic | Atlassian |
Return on Investment | GFI Software No answers on this topic | Atlassian |
ScreenShots | Jira Service Management Screenshots |