GFI HelpDesk vs. Oracle Fusion Service
GFI HelpDesk vs. Oracle Fusion Service
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
GFI HelpDesk | N/A | GFI HelpDesk is self hosted service desk software that consolidates and integrates support functionality. It enables customers to log tickets through email, chat or other applications and track them to know they’re being addressed. Staff can see, create, assign and close support tickets. People inside a company can collaborate through helpdesk notes to solve issues. And teams can create rules for automatic responses or routing based on ticket properties, ticket content, or the type of customer. | N/A | |
Oracle Fusion Service | N/A | Oracle Service Cloud is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion. | N/A |
GFI HelpDesk | Oracle Fusion Service | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
GFI HelpDesk | Oracle Fusion Service | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
GFI HelpDesk | Oracle Fusion Service | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
GFI HelpDesk | Oracle Fusion Service | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
GFI HelpDesk | Oracle Fusion Service | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 6.1 (89 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (9 ratings) |
Usability | - (0 ratings) | 10.0 (5 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 10.0 (7 ratings) |
In-Person Training | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (4 ratings) |
Configurability | - (0 ratings) | 9.0 (1 ratings) |
Ease of integration | - (0 ratings) | 5.6 (11 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
GFI HelpDesk | Oracle Fusion Service | |
---|---|---|
Likelihood to Recommend | GFI Software No answers on this topic | Oracle |
Pros | GFI Software No answers on this topic | Oracle |
Cons | GFI Software No answers on this topic | Oracle |
Likelihood to Renew | GFI Software No answers on this topic | Oracle |
Usability | GFI Software No answers on this topic | Oracle |
Reliability and Availability | GFI Software No answers on this topic | Oracle |
Performance | GFI Software No answers on this topic | Oracle |
Support Rating | GFI Software No answers on this topic | Oracle |
In-Person Training | GFI Software No answers on this topic | Oracle |
Implementation Rating | GFI Software No answers on this topic | Oracle |
Alternatives Considered | GFI Software No answers on this topic | Oracle |
Scalability | GFI Software No answers on this topic | Oracle |
Return on Investment | GFI Software No answers on this topic | Oracle |
ScreenShots | Oracle Fusion Service Screenshots |