Likelihood to Recommend GoodRx is a great tool if you don't have insurance or your medications aren't covered. It offers deals on many, many different prescriptions and can help people save a significant amount of money without a lot of labor. Anyone who has computer/printer or phone/app access can utilize its features, so it's very accessible to the majority of people.
Read full review This company is extremely difficult to work with. They have expressed that CareTend users are not important to them since that is such a small part of the WellSky business. They are very focused on extra fees and extra charges for everything. We have not even had the program for a year and they have changed everything initially promised related to pricing. They continue to come up with new ways they can get more money out of you. I would recommend for anyone considering this program, to look at other options first
Read full review Pros Convenient. Very easy to access and use. Efficient. The interface is very user-friendly and easy to understand. Saves money. It definitely does what it sets out to do - save people money! Read full review I am very unsatisfied with WellSky CareTend. The original CPR+ program was efficient and this copy they forced provider to switch to has many issues and does not include all of the capabilities in the prior program or as promised. Read full review Cons Knowing that many people, on some of these medicines, are elderly and would appreciate saving a couple of dollars, it would be nice to have a way to use GoodRX without a computer or phone. Submit/request button. If someone's medicine isn't included in the program, it may be helpful to have a way to monitor demand. A tool to help you measure how much you save each year would be neat to see. Read full review Poor customer service. Upper Management fired much of the staff soon after our transition. Outrageous fees that keep changing and increasing multiple times since we transitioned 9/2019. Getting a contract up front proves pointless as they find crafty ways around agreements to charge exorbitant fees. We are always overbilled. Just transitioned and bought a new server and now they tell us they are eliminating that process and we will be forced to host with them at a price of $66k/year for 20 users. This is above and beyond the 5% increase they gave us across the board 3 months after transitioning and the quarterly support fees that are outrageous. Any attempt to discuss or protest the charges is met with the explanation that WellSky is a very big company and CareTend is such a small component that they are not interested in our concerns. They do not have any clinical staff consulting or employed and are definitely missing functionality for what is needed in different clinical components or operations of the program. WellSky bought the CPR+ program that we were using and decided to eliminate all support of that program and forced customers to purchase the CareTend program. They promised we could do everything we could in CPR+ plus much more. That has not been the case. Our staff has spent unbelievable amounts of hours just to try to get some of the basic functions of CPR+. We have adapted many work arounds. CareTend sees fixes to their program issues as enhancements and insists on charging exorbitant fees to add these corrective updates. Read full review Support Rating They fired most of the support staff. When your staff is new to the program, yet knows more than who you speak to when you call into support, you know that there is an issue. It can take a week or longer at times for a support person to get back to you about an issue. We have met with management on these issues and when they do acknowledge a functionality issue, they want to charge you a fee to provide the fix even though you already pay support fees
Read full review Alternatives Considered I haven't ever heard of competitors of GoodRx, and I've never had a reason to look anywhere else. I've always had a good experience with GoodRx, no issues or questions from the pharmacies at all! Very convenient and it's nice to have a quick way to save a bit of money.
Read full review We utilized CPR+ prior to WellSky and it was basically the same product. Much more cost effective and many fewer issues.
Read full review Return on Investment Saves our employees money. Boosts morale - it's nice that employees can talk about saving money together. Read full review Our annual computer/program budget has risen beyond what is affordable since 9/2019. Read full review ScreenShots