Groove is a sales engagement platform that enables sales leaders to execute their strategy in a smarter and more adaptive way. With Groove, revenue leaders can use automation to do more with less, with the goal of driving greater efficiency and effectiveness across the customer lifecycle. Groove states they enable more than 75,000 users at ADP, Google, Uber, iHeartMedia, Capital One, and other large enterprises.
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Outreach
Score 8.3 out of 10
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Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of go-to-market activities and personnel across the revenue cycle. Outreach offers sales engagement, revenue intelligence, and revenue operations functionalities in a unified platform. The software…
We also use Outreach.io and ClearSlide which I think have a lot of overlapping functionality. I would recommend using one or two of these and not all of them. Groove is a great alternative to Outreach but less helpful with ongoing outreach campaigns.
Groove is simpler and easier to use than outreach and Salesloft. It is also missing some things that make life easier. I would rank Groove as 3rd best in the B2B market.
Groove is more helpful for me and it standouts because it is a user friendly, easy to navigate and has a lot of features. It helps me to strategies my sales pitch how I position myself to get the deal done. and it is also quite cheap compare to other competitors.
Verified User
Employee
Chose Groove, a Clari company
They don't compare. All the data is living in 1 place.SF! Maximize your investment by aligning with a tool that is 100% supported for SF.
Groove integrates with Salesforce better than Salesloft did when we had it, but is worse at tracking open rates and frequently had numbers showing up as spam. We're just getting started with Outreach, but so far it integrates well with Salesforce and my connection rate is much …
Very very similar product. I didn't have any decision on which product my company used but I think that Outreach's phone and texting feature is more developed and user friendly than Grooves Omnidialer
I prefer Outreach, but the choice was not up to me. Whoever sold us Groove over Outreach must have been one heck of a salesperson, because it's not as good from my experience. If I had a choice I would choose Outreach just because I feel like it was much easier for me to use …
Groove stacks up very nicely against these options. First things first, Groove is a lot less expensive than the other options and it does just as much as the other providers. Groove is very simple and effective. It does what it needs to do in a really strong and effective way. …
Yesware: Number one reason would have to be the cost. Groove was significantly cheaper than Yesware at the time of purchase -- as a result, it opened up budget for other items. Outside of cost, while Groove had less features, I think the just-in-time notifications were more …
It was more affordable and allowed for more dynamic outreach campaigns. Took a bit of time to get up and running, loaded with copy, and the team trained but now saves us time.
Groove is excellent for the use case of improving sales representative and customer success representative productivity and data quality when used alongside Salesforce. It is a Salesforce focused tool. You should definitely consider Groove if you are a current Salesloft / Outreach user and you also use Salesforce.
Groove would not be a good fit for an organization not using Salesforce.
It feels like Outreach has an opportunity to impress the sales world, but is not investing money in the functionality of the platform. I like what is there, but much of it has areas where tweaking would be extremely helpful. I would be happy to walk someone through areas where things could be improved. - What if I wanted to see a report on my priority 1 accounts and show a list of those contacts not touched in the past month. - Or what about bringing in Salesforce fields to help with sorting and filtering.
I actually don't have any complaint regarding groove. It's just that I will give 9 since I confidently believe that there'd be updates in the future which would be more optimal not just for us users but for the business as well. The only regret I have with groove is I was not able to use it before the current company that I'm employed
Groove has been an awesome platform to use for sales pipeline management. I really enjoy how it integrates with my Salesforce, Gmail, and Google Calendar. It makes my job easier by helping me keep track of the progress of each sales contact that I have. Leads are able to reply and notify us using Groove.
Outreach has a high degree of flexibility, but that comes with a need to invest time to understand the product. It will take some time to match CRM fields with Outreach and set up the two-way sync so that data captured by the users is available for subsequent marketing or sales efforts (or disqualifying leads or managing verbal opt-out requests)
My company has a team dedicated to supporting our implementation of operative tools and business systems such as Groove. For this reason, I feel that we have ample support for Groove, although I have not personally contacted Groove for any support issues.
There is almost zero customer support. What they do offer is a live chat feature which is active during "normal" business hours which is nice for instant inquiries if someone is available. However, you do not have a dedicated representative to address questions or concerns and their billing process is confusing and messy without any support.
Lots of attention from the Outreach training team, with a great willingness to customize to our needs. To be clear, you get out what you put in. If you don't work with them, you'll get cookie-cutter training. But we asked for a lot of customization, and they delivered what we asked for.
At Nearpod, I have been impressed with the internal expertise and support around Groove as a key tool for the Sales and Customer Success business systems and operations.
Groove is simple. Like their competitors, they give you the ability to create templated "Flows" (sequences) of calls, emails, and LinkedIn touches. Some of them can be automated, but it's also simple to personalize outreach. Ultimately, my decision to purchase Groove over some of the competitors was based on their Salesforce integration, as well as white-glove customer service.
Outreach is designed with a workflow-first approach, which helps ensure that reps adopt the process and allows AI and machine learning to understand the full funnel. On top of this, Outreach offers more robust functionality, reporting, and integrations than other competitors. Outreach also understands user workflows, which helps influence rep behavior and outcomes.
Because I genuinely like Outreach. It helps me to plan my day better. It helps me to track my work for the next day. It helps me to strategize work with my coworkers. It helps me to better my work as I can see the team's performance. Outreach helps in engagement and drives results.
Reduced several hours a week of logging time in Salesforce that either wouldn't get done or would have been done to the detriment of more value add activities.
Saves hours per week by delivering actionable/useful info from Salesforce into Gmail
Gives me valuable insight on what emails are being opened and read. This helps plan targeting.
The huge positive impact it had was the team not needing to spend as much time as disengaged opps as they were engaged ones. We were able to set sequences to work with them while the team could focus on generating new leads or converting Opps.
For an AE - post demo communication is important. With templates and snippets we could just click a few buttons and have a really nice email sent out with the relevant information and then the next several steps already planned out. This freed up time for us and even allowed us to take calls a lot sooner after demo's then before. For busy days this was very helpful.