We have a natural trending to use what is a reference in its space and Helm has being leader in its area for a long time. Since it has all features we need didn't make sense to us to invest time on researching and testing other alternatives, so Helm was our first and only tool …
We use Terraform as well. But Terraform is more suited for new deployments and specific use cases. For Helm, it is especially well suited for large scale cloud instances software deployment, by helping us to keep track of software components and versions centrally, and …
If you need to automate the deployment of environments in Kubernetes and these environments should be easily replicable in other regions of your cloud provider or even in other cloud providers, then this is the tool for you. Just be prepared for a certain degree of complexity when creating the charts.
We didn't really need support, but the open-source community seemed responsive and informative when it came to issues. Many cloud native consultancy companies (including ourselves) offer support for Helm.
We have a natural trending to use what is a reference in its space and Helm has being leader in its area for a long time. Since it has all features we need didn't make sense to us to invest time on researching and testing other alternatives, so Helm was our first and only tool in regards of automating deployments on Kubernetes