Likelihood to Recommend Hexnode was best suited for us to manage android devices and more specifically for Kiosk Lockdown and restrictions. Hexnode being a UEM offers support for platforms as well. It certainly does open doors for us to increase and take up more devices under the management of Hexnode. As said earlier, Hexnode does not support wearables as of now; would be great if they could start supporting them soon.
Read full review There is no direct replacement for the on-prem Ivanti [Unified Endpoint Manager (formerly LANDESK Management Suite)] solution. Ivanti has a companion product called Neurons, but that is in additional cost, and requires configuration with your on-prem [Unified Endpoint Manager] instance to perform basic functions. If cloud-based is a requirement for your organization, this is likely a dealbreaker. You can implement [Unified Endpoint Manager] in a cloud instance such as AWS, but the support for this appears limited. If on-prem is not an issue for you, this is a great tool for device management. It has robust features, impressive inventory, massive customization options, and excellent vendor support. If Patch Management is a problem in your company right now, this is the first product I would evaluate.
Read full review Pros Setting mandatory applications and the silent installation of enterprise apps. Hexnode integrates with the Apple Device Enrollment Program and Apple Volume Purchase Program, enabling bulk software purchases and device enrollment. Blocklisted applications would be uninstalled from the device and would not be available for download again. Read full review Patch(Security) is done really well. You can use roll out projects or built-in automation as well as the use of groups and scopes to design pilot and other use cases. It takes a solid inventory of what you have of your endpoints and can do an agentless scan as well if you need to collect data that way as well. Provisioning is rather simple and even allows you to use other products' software for the image or the built-in if you wish to do so. Software distribution works well and has a lot flexibility built into the module. Read full review Cons We utilize a small number of Windows devices in addition to Android ones, however, Hexnode UEM has very few Windows-specific restrictions compared to those for other platforms. When we turned on the remote control, the Hexnode for Work app would periodically crash. We had to get in touch with their tech support to resolve the issue because the Multi app kiosk mode for Windows devices was not correctly pushed. Read full review Setup - Boy it is a pain to configure everything correctly. Be aware that you'll probably be giving an AD service account some God rights to get everything working....and security just loves that.... Cost - Boy you have to pay for everything. I suppose it lets you buy into just what you want but having repeated items go through procurement is a pain if your procurement branch is a pain. Read full review Likelihood to Renew It works exactly as needed, no need to find another solution.
Read full review We are happy with the product but the support and development process is far superior to any other company we have worked with. Having a good support structure is very important in today's marketplace of products that do so many things and have so many robust options and capabilities. We are very satisfied with our contract, pricing, support and product execution.
Read full review Usability Incredibly easy to use and setup.
Read full review Items are logically laid out and most are easy to find. The more advanced stuff can be trickier, but it is still not hard to find. There are a lot of options though, so remembering where some settings are, especially if you do not alter them often, can take a minute, but you will get to them fairly qiickly.
Read full review Support Rating Online chat support is the best I have received from my vendors.
Read full review TRM\TAM support has been generally very good. Getting reported bug fixes, design changes, UX problems resolved has been a pain. It is often difficult to get problems escalated beyond the TRM\TAM level. Support is fantastic when you can get it, getting it can often require more work than it should, and that is probably our biggest issue.
Read full review Implementation Rating Follow the steps, and it will install very easy.
Read full review Alternatives Considered We were in the market for a solution that would reduce the workload on our client and the initial choice was
Scalefusion ; however, on getting a free trial, the UI wasn't that easy to use, and
Scalefusion seemed like a smaller company which is new to endpoint management. Whereas Hexnode UEM seemed a little more established and the UI was light years ahead.
Read full review It's been many years since I did a full evaluation of other products but at the time we purchased it, the main competitors were Microsoft's SMS and Alteris. SMS just looked horribly ugly and complicated (which fit in very well with Microsoft's other server tools) and Alteris looked okay but had a piecemeal approach where even a basic deployment meant purchasing a half dozen or more components. LANDesk had one bundle for all the tools we were looking for and had a great interface for presenting the data.
Read full review Return on Investment As an ISO certified company, we needed a robust solution to secure our devices and Hexnode's reputation was a no-brainer for us. Read full review In a college environment, the remote control access is very helpful in resolving issues w/o running around campus. Very nice to push software to multiple devices at once. Software portal is useful in allowing users to get what they need without the need for a tech. Read full review ScreenShots