IBI Group InForm Transportation vs. ServiceNow Customer Service Management
IBI Group InForm Transportation vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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InForm Transportation | N/A | IBI Group headquartered in Toronto offers InForm Transportation, a resource and asset management for infrastructure assets (e.g. traffic signs) supporting facilities managers and agencies with management of resources. | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
IBI Group InForm Transportation | ServiceNow Customer Service Management | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
IBI Group InForm Transportation | ServiceNow Customer Service Management | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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IBI Group InForm Transportation | ServiceNow Customer Service Management | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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IBI Group InForm Transportation | ServiceNow Customer Service Management | |
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Small Businesses | Kickserv Score 9.3 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Jotform Score 8.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | ServiceNow Customer Service Management Score 7.9 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
IBI Group InForm Transportation | ServiceNow Customer Service Management | |
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Likelihood to Recommend | - (0 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
IBI Group InForm Transportation | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Arcadis IBI Group No answers on this topic | ServiceNow |
Pros | Arcadis IBI Group No answers on this topic | ServiceNow |
Cons | Arcadis IBI Group No answers on this topic | ServiceNow |
Usability | Arcadis IBI Group No answers on this topic | ServiceNow |
Support Rating | Arcadis IBI Group No answers on this topic | ServiceNow |
Alternatives Considered | Arcadis IBI Group No answers on this topic | ServiceNow |
Return on Investment | Arcadis IBI Group No answers on this topic | ServiceNow |
ScreenShots |