ICMI Call Center Training vs. Winning by Design

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ICMI Call Center Training
Score 0.0 out of 10
N/A
ICMI in Colorado Springs offers comprehensive resources for customer management professionals - from frontline agents to executives - who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMI is a team of industry insiders, trainers, and consultants.N/A
Winning by Design
Score 8.2 out of 10
N/A
Sales by Design is a sales training and coaching organization,N/A
Pricing
ICMI Call Center TrainingWinning by Design
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ICMI Call Center TrainingWinning by Design
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
ICMI Call Center TrainingWinning by Design
Top Pros

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Top Cons

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User Ratings
ICMI Call Center TrainingWinning by Design
Likelihood to Recommend
-
(0 ratings)
7.6
(4 ratings)
User Testimonials
ICMI Call Center TrainingWinning by Design
Likelihood to Recommend
ICMI
No answers on this topic
Winning by Design
The software helps you build sales by giving you quick access to the tools you need to make sales. It also helps you build relationships with your clients and keep them happy with the service they receive from your business. This is great because it helps you retain existing customers and attract new ones. The only issue with this software is that it may be difficult for some businesses to set up correctly due to its complexity and the time taking implementation.
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Pros
ICMI
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Winning by Design
  • teaching didactics
  • success cases
  • integration between participants
  • complementary material
  • teachers' know-how
  • accessible communication
  • uses examples from the contracting company for cases
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Cons
ICMI
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Winning by Design
  • Every company/sales team has its own culture and you have to see how the concepts and teachings fit your own corporate culture
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Alternatives Considered
ICMI
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Winning by Design
Nothing really. We have Pavillion as well for the management team and we have created a lot of in-house training materials.
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Return on Investment
ICMI
No answers on this topic
Winning by Design
  • The software is great for managing my client base, which is always important because it helps me to make sure that I am providing the services that my clients need.
  • The software also makes it easy to keep track of all of my clients so that I know who is doing what and when they are next due.
  • I have used other software before, and this one far outshines them all.
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