Ideagen Quality Management (formerly Q-Pulse, Qualtrax and Qadex) integrates with an organization's existing processes and acts as the backbone of its processes, providing workflow automations and comprehensive document management, enabling teams to identify and rectify any issues before they arise. This solution is designed to elevate an organization's performance with digital quality management solution.
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Qualio
Score 8.9 out of 10
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Qualio is an all-in-one quality management platform helping companies maintain compliance, managed documents, audits, suppliers and complaints in one place.
One example of where the quality management system, document module excels for us is the loading, distributing, and acknowledging documentation. We are easily able to load SOPs, guides, and policies for staff to read and then sign to state that they are aware of the contents of the documentation. This is crucial for our laboratory as we need to know if staff are aware of the Health and Safety practices and policies within the laboratory.
This is one of the most user-friendly QMS programs I have used because it does not require lengthy training to navigate the system. We are able to bring on a new employee and have them start their own initial onboard training in Qualio with only a simple introductory message that shares a few key instructions. The available training in Qualio Help has proved very effective when needed. An individual can pick whatever training is appropriate at that moment and there will be instructions on demand on any topic related to Qualio operations. Qualio is relatively new software and is maturing with a responsive staff that releases new updates on a monthly, weekly, or even daily basis. It has grown incapability in the two years I have used it and it continues to evolve through customer inputs and looking at other state-of-the-art products. The staff listen and respond quickly compared to my past experiences with other QMS software. There is an opportunity for them to provide more and better features, but the gap is closing and the Qualio engineers have been very collaborative to work with, providing us opportunities to participate in their directions for growth.
Is flexible enough to customize for use for different types of medical devices, enabling us to integrate it into our processes and support our quality automation initiatives.
Supports a distributed/remote workforce by enabling electronic record-keeping and signatures.
Generally supportive of the quality system regulations we are subject to.
The training module is basic. If your training program is more complicated than simple onboarding training, then the Q-Pulse training module will be a bit of a challenge. It's not impossible to use, but there are better programs out there. I understand though, that this is an area that is being improved on soon.
I would appreciate if similar documents are grouped together. For instance if engineering documents are put in one category and management document in a different category
Qualio has links to external documents but it would be helpful if it linked the user to sections within the document also
I would prefer that users be able to purchase licences directly without contacting a representative
Q-Pulse QMS is totally integrated into our organization now. It does the job nicely and to change it would cause unnecessary disruption to our operation.
The Q-Pulse QMS client works great in our organization within the head office as the server is hosted on-premises. Remote locations connect in through Citrix, which reduces the usability. However, Q-Pulse QMS is currently transitioning to a web-based model, which will remove this problem. Once the system is fully web based, then this will no longer be an issue.
The support team for Q-Pulse QMS is fantastic. Ideagen has invested a lot in this area, opening offices all around the world. Q-Pulse QMS product managers are also very responsive to requests and improvement suggestions. Ideagen also hosts annual conferences, which bring their customers together where ideas can be shared and we can meet the people developing the program.
Two great things Qualio has for customer support. 1. They are available online and on the phone, if needed, 24/7 with very friendly and knowledgeable people. Usually, the wait is no more than 10 or 15 min, and while you wait, you can search their online help library. I used to call first, but now I've found that their online help library usually has he answers already and the instructions are clear. Usually, I learn more than I needed. So I now go there first and only call if I don't find anything in the online help library.
A lot of users find it difficult in using software such as MTeams and MS SharePoint when compared to using Ideagen Quality Management (Q-Pulse). Ideagen Quality Management (Q-Pulse) allows you to keep a better audit trail in my opinion. It allows me to know who has read and acknowledged the document, who has approved the document and who has even distributed it.
Much better suited to a small start-up environment than Green Light Guru. Less suited in terms of usability compared to Q Pulse which has more bespoke configuration options, is easier to configure, and has more modules that interact with each other. Have tried Q Pulse and Green Light Guru.
Hard to quantify in numbers., but Q-Pulse QMS has provided a large increase in regulatory compliance. Regulatory and customer audits routinely return positive results and compliments to Q-Pulse QMS.
