Intercom vs. PhaseWare Tracker
Intercom vs. PhaseWare Tracker
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
PhaseWare Tracker | N/A | PhaseWare Tracker from PhaseWare, Inc is a cloud or local-installed customer support solution. | N/A |
Intercom | PhaseWare Tracker | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | PhaseWare Tracker | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | PhaseWare Tracker | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | PhaseWare Tracker | |
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Likelihood to Recommend | 9.0 (263 ratings) | - (0 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (171 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | PhaseWare Tracker | |
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Likelihood to Recommend | Intercom | PhaseWare, Inc No answers on this topic |
Pros | Intercom | PhaseWare, Inc No answers on this topic |
Cons | Intercom | PhaseWare, Inc No answers on this topic |
Likelihood to Renew | Intercom | PhaseWare, Inc No answers on this topic |
Usability | Intercom | PhaseWare, Inc No answers on this topic |
Reliability and Availability | Intercom | PhaseWare, Inc No answers on this topic |
Performance | Intercom | PhaseWare, Inc No answers on this topic |
Support Rating | Intercom | PhaseWare, Inc No answers on this topic |
Online Training | Intercom | PhaseWare, Inc No answers on this topic |
Implementation Rating | Intercom | PhaseWare, Inc No answers on this topic |
Alternatives Considered | Intercom | PhaseWare, Inc No answers on this topic |
Return on Investment | Intercom | PhaseWare, Inc No answers on this topic |
ScreenShots | Intercom Screenshots |