Intercom vs. ServiceSource Customer Success
Intercom vs. ServiceSource Customer Success
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service. | $39 per month per seat | |
ServiceSource Customer Success | N/A | The ServiceSource Customer Success platform is issued by ServiceSource International, a public San Francisco based company, dedicated to reducing churn from subscription customers. To that end it contains customer engagement health metrics and alerts to bring attention to customers in jeopardy, integration with the company's Revenue Analytics engine to refine metrics and concomitant retention efforts intelligently. As a larger, older company in the customer success arena, ServiceSource boasts… | N/A |
Intercom | ServiceSource Customer Success | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | ServiceSource Customer Success | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | ServiceSource Customer Success | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | ServiceSource Customer Success | |
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Likelihood to Recommend | 9.0 (264 ratings) | - (0 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (172 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.0 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | ServiceSource Customer Success | |
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Likelihood to Recommend | Intercom | ServiceSource International No answers on this topic |
Pros | Intercom | ServiceSource International No answers on this topic |
Cons | Intercom | ServiceSource International No answers on this topic |
Likelihood to Renew | Intercom | ServiceSource International No answers on this topic |
Usability | Intercom | ServiceSource International No answers on this topic |
Reliability and Availability | Intercom | ServiceSource International No answers on this topic |
Performance | Intercom | ServiceSource International No answers on this topic |
Support Rating | Intercom | ServiceSource International No answers on this topic |
Online Training | Intercom | ServiceSource International No answers on this topic |
Implementation Rating | Intercom | ServiceSource International No answers on this topic |
Alternatives Considered | Intercom | ServiceSource International No answers on this topic |
Return on Investment | Intercom | ServiceSource International No answers on this topic |
ScreenShots | Intercom Screenshots |