Intercom vs. Sparked
Intercom vs. Sparked
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
Sparked | N/A | Sparked is a customer success management platform for SaaS companies that uses various intention modeling techniques to score customer loyalty and sentiment, and reduce churn. | N/A |
Intercom | Sparked | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | Sparked | |
---|---|---|
Top Pros |
| No answers on this topic |
Top Cons |
| No answers on this topic |
Intercom | Sparked | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
Intercom | Sparked | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | Sparked | |
---|---|---|
Likelihood to Recommend | 9.0 (263 ratings) | - (0 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (171 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | Sparked | |
---|---|---|
Likelihood to Recommend | Intercom | Sparked.com No answers on this topic |
Pros | Intercom | Sparked.com No answers on this topic |
Cons | Intercom | Sparked.com No answers on this topic |
Likelihood to Renew | Intercom | Sparked.com No answers on this topic |
Usability | Intercom | Sparked.com No answers on this topic |
Reliability and Availability | Intercom | Sparked.com No answers on this topic |
Performance | Intercom | Sparked.com No answers on this topic |
Support Rating | Intercom | Sparked.com No answers on this topic |
Online Training | Intercom | Sparked.com No answers on this topic |
Implementation Rating | Intercom | Sparked.com No answers on this topic |
Alternatives Considered | Intercom | Sparked.com No answers on this topic |
Return on Investment | Intercom | Sparked.com No answers on this topic |
ScreenShots | Intercom Screenshots |