Intercom vs. Squelch
Intercom vs. Squelch
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
Squelch | N/A | Squelch, headquartered in Redwood City, offers their eponymous customer success and customer support tool, which aggregates data from a variety of sources (e.g. Box, Jira, etc.) to provide a complete picture of customer application or product usage, providing guidance for customer support agents. | N/A |
Intercom | Squelch | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | Squelch | |
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Top Pros |
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Top Cons |
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Intercom | Squelch | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | Squelch | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | Squelch | |
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Likelihood to Recommend | 9.0 (263 ratings) | - (0 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (171 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | Squelch | |
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Likelihood to Recommend | Intercom | Squelch No answers on this topic |
Pros | Intercom | Squelch No answers on this topic |
Cons | Intercom | Squelch No answers on this topic |
Likelihood to Renew | Intercom | Squelch No answers on this topic |
Usability | Intercom | Squelch No answers on this topic |
Reliability and Availability | Intercom | Squelch No answers on this topic |
Performance | Intercom | Squelch No answers on this topic |
Support Rating | Intercom | Squelch No answers on this topic |
Online Training | Intercom | Squelch No answers on this topic |
Implementation Rating | Intercom | Squelch No answers on this topic |
Alternatives Considered | Intercom | Squelch No answers on this topic |
Return on Investment | Intercom | Squelch No answers on this topic |
ScreenShots | Intercom Screenshots |