Intercom vs. Userlike
Intercom vs. Userlike
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
Userlike | Mid-Size Companies (51-1,000 employees) | Userlike is software for live chat and customer messaging that gives businesses a central inbox for messages from various channels like Website-Chat, WhatsApp, Facebook Messenger, Instagram, and SMS. To generate more leads, its Website Messenger offers features like canned messages, file sharing, voice messages and video calls including screen sharing. Their solution also allows creating AI chatbots, smart FAQ pages and interactive contact forms to automate customer… | $37 per month |
Intercom | Userlike | |||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | Userlike has a Freemium business model. You don't need to enter your billing info to register. Once you register, you get 14 days of trial to test the Premium version, after which your account automatically switches to Free. You can then choose to upgrade to Premium, or continue rolling with the Free version. | ||||||||||||||
More Pricing Information |
Intercom | Userlike | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | Userlike | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | Userlike | |
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Likelihood to Recommend | 9.0 (260 ratings) | - (0 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (168 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | Userlike | |
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Likelihood to Recommend | Intercom | Userlike No answers on this topic |
Pros | Intercom | Userlike No answers on this topic |
Cons | Intercom | Userlike No answers on this topic |
Likelihood to Renew | Intercom | Userlike No answers on this topic |
Usability | Intercom | Userlike No answers on this topic |
Reliability and Availability | Intercom | Userlike No answers on this topic |
Performance | Intercom | Userlike No answers on this topic |
Support Rating | Intercom | Userlike No answers on this topic |
Online Training | Intercom | Userlike No answers on this topic |
Implementation Rating | Intercom | Userlike No answers on this topic |
Alternatives Considered | Intercom | Userlike No answers on this topic |
Return on Investment | Intercom | Userlike No answers on this topic |
ScreenShots | Intercom Screenshots | Userlike Screenshots |