ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.
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isolved
Score 7.7 out of 10
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isolved is a SaaS-based, cloud-resident Human Capital Management (HCM) solution that provides Payroll, HR, Benefits Administration, Time & Attendance, Talent Management and Compliance. Employers have the ability to schedule an upcoming shift, view overtime levels, run a customized report, preview payroll in real time, write a performance report for a peer or elect benefits.
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Pricing
ADP Workforce Now
isolved
Editions & Modules
Essential
Contact sales team
Enhanced
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Complete
Contact sales team
HR Pro
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Payroll Essentials
Contact sales team
HR Plus
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Hiring Advantage
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Performance Plus
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No answers on this topic
Offerings
Pricing Offerings
ADP Workforce Now
isolved
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Required
No setup fee
Additional Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.
A lot of products attempt to please everybody and in the end please nobody. They make their products too complicated and too customizable so they don't really work well, they lack structure. ADP has experience and support, it gives you just enough ability to create your own …
ADP Workforce Now has greater integration possibilities, scheduling and data management capabilities than Payworks. ADP Workforce Now is better designed for businesses with more complex needs. I have found ADP's customer service more responsive and better informed to help …
Great system and easy to use by employees for payroll and time off but too many functions to master easily. Don't want to call ADP for support every time I need assistance.
Price, user experience, user interface, all in one system, customization, on-boarding and payroll. ADP customization with user fields, employment profile and automation of employment changes, on-boarding and off-boarding.
ADP Workforce Now is hands-down much more user-friendly with more functionality than Paylocity. Reporting is also much easier and better on ADP Workforce Now. Integrations, much more fluid on ADP Workforce Now.
From the very beginning, we’ve felt completely confident in every step of our journey with ADP Workforce Now. The clarity and guidance we’ve received have been immaculate, and at no point have we ever felt confused or unsure of what the next steps were. The communication has …
I also used UltiPro (way back -- it didn't even appear in dropdown). Recommend ADP Workforce Now above all others. Paycor and Paycom were both very clunky. I even helped implement Paycom and could never get it to work how the business needed it to.
Dayforce was used for a previous acquisition. We only used it for a few months, but I was so glad we didn't need to continue using it. It was not an easy platform to use at the time. Not sure if it has gotten any better since we were required to use it.
ADP Workforce Now is a mature player with many customers, which means issues tend to be well-documented, patches distributed, and there is institutional support for keeping things running.
Because many core needs (payroll, benefits, HR, compliance) are bundled, often there is …
We are seriously considering moving to Paylocity due to challenges with labor allocations in ADP Workforce Now. Currently, it’s difficult to preview payroll reports when labor allocations are applied. The system breaks down the payroll register by employee and allocation, but …
ADP Workforce Now has a more robust reporting program, ADP has better hours for customer service, and was much easier to learn. I have used both Paycom and Paychex and both came with little to no training, and was a pain to learn. The reporting was less than desirable. ADP was …
Very comparable items. UKG seems to have better reports to build. More customizable dashboard for employees. As of right now, the customer service is quicker. ADP Workforce Now is widely known and therefore more people seem comfortable with it. I do hate when a new hire has …
ADP offers a more robust catalogue of solutions, making it a true HRIS system as opposed to other solutions, such as Gusto or QuickBooks. Both are great for payroll processing and QuickBooks for enhanced accounting support, but neither is an HRIS system that allows you to …
ADP Workforce Now stacks up pretty well however Paycom seems like it would be a lot easier to navigate and use. All the data is centralized in one platform section making searching and setting up a lot easier. Compared to ADP Workforce Now if you search in one area for data and …
Our company was with Paycom and while it was very customizable - it required a lot of manual entry / management - often in multiple places within the system. Paycom did not offer the ability to easily scale that we were looking for - they also did not have a clean solution for …
ADP works better- user friendly. The reporting is the main reason I prefer ADP over UKG. There is simply no comparison! ADP make is easy to pull information you need in no time at all. I felt like with UKG you needed to be a pro at building reports. Hands down ADP is better
They pale compared to ADP because they each have broken systems that do not flow from beginning to end. Another system is required to support all of the functions needed to process payroll. That puts too much on me, the person, instead of the system. We should work smarter, not …
The employee facing app for Paycom is better than ADP but on the back side administration ADP is more robust and provides a better experience for the payroll professional.
We selected isolved over Evolution Payroll because we needed more than a standalone payroll system; we wanted integrated HR, time, and benefits so our team could manage the full employee lifecycle in one place.
This is the only platform I have ever used. I started in the HR/Payroll profession only 10 years ago, this is the only system I am familiar with. It has been so easy to learn and use, I am not interested in looking elsewhere
I used the other platforms in previous companies. isolved was in place when I started here 3 years ago. I found the system effective for the amount of staff we have. In previous roles I worked with larger groups and I am not sure in a restaurant industry or company of 1500 …
I can never find reports I need to gather all of the information about a client needed for a new set up. This goes back to why I love isolved reports so much. There is literally a report for anything you need. I end up having to screenshot information from other payroll …
isolved was superior to all of these in every way. It really was like a one-stop shop for us for everything the HR team needed and was extremely user friendly for our employees and managers. I cannot speak highly enough about this platform especially when comparing to other …
In the car business Reynolds is very popular program. It is however not up to date or speed with all of the HR/Payroll needs of all of our companies. Its designed more for the sales and service side of business. I get sales calls and visits weekly from all the major competitors …
Having both payroll and timekeeping in one system is great. You just really have to watch the permissions. When it's separate, there is no chance of a Lead seeing something they shouldn't so when it's together you have to set things up correctly.
Not even comparable. I used Workday and Smart Track simultaneously and it was a nightmare. Workday is not user friendly. It is almost impossible to learn on your own. Smart Track was not a horrible system, but because it required us to also use Workday it made me dislike it. …
isolved provides a system and capabilities right at the sweet spot for our organizations. It is not overly complex and feature laden as to make it confusing and complex. On the other hand, it is fully functional and effective at the core requirements of HR and payroll without …
The customer service support level is vastly superior to that of ADP Workforce Now. The payroll reporting functionality is much more robust on ADP Workforce Now's end than that of isolved. isolved is easier to use for both the payroll practitioner and the employees than that of …
Proliant is a great product, but isolved allows one database. Asure did not stack up as the tax engine and overall platform were very much suited for a small business in a single state.
Not even in the same ballpark. Vfficient was an exercise in frustration and a poorly designed system with very little flexibility. isolved was the exact opposite and was excactly what we needed from the minute it was installed.
Asure was a very small business platform with a very weak tax engine, so isolved has been a huge improvement for us. I would say in comparison to Proliant, isolved lacks on the report writer, true SSO with Employee Navigator and the report writer. UKG is similar in the sense of …
My great experiences with ADP are largely due to the experience I have within the system and the service level we receive through Kelly and Brian. On the technical side, we have immense support from Abhayjyot Mann who heavily supports the payroll team with any request or problem. All in all, my team is satisfied with ADP and are excited for our continued partnership.
I have not yet run into a scenario that isolved is not appropriate. There have been a few specific functionalities that isolved couldn't accommodate, such as paid PTO plans. If employees frequently switch between different legal companies with different EINs, isolved really isn't built to handle that, and we've had to come up with creative solutions.
isolved is incredibly accurate and effective for processing out payroll and executing payment of wages. isolved is incredibly accurate and effective for processing out payroll and executing payments for wages.
The system enables employees to access their own data and perform their own leave management and pay maintenance without risk.
The data analysis and reporting/data export functions are second to none. It allows access to and manipulation of fully relational employee records and information.
A way to email hiring managers and our IT department at the same time with a template would save us from so much email communication
Transfer all attached documents such as interview notes from iHired applicants to isolved employee documents would save us time uploading into multiple places
We are happy with the service and options offered by ADP. Although the cost is a bit high for a not-for-profit organization, it is essential that we have multi-jurisdictional support for the 20 plus states where employees work and reside. As our company is diminishing in size, we may need to look at making a change to conserve costs. At this time, that would be the only reason we would not renew our WFN contract.
Due to the continued problems (time clock disconnects, regular post-update issues) and users' negative attitude, we are unlikely to renew. Another important factor is that TF is US-centric, so it does not account for local Philippine specifics, which is important to us.
Lack of documentation and test environment make it extremely difficult to deploy work processes through the system. While there are a handful of things throughout the system that work well, particularly from an employee's perspective, many tasks, which would be simple for practitioner users in other systems, require these users to ask for administrator support. Additionally, the ghosts in the ADP machine cause established process (e.g. automated report delivery) to stop working with no notice and no error report.
It is very intuitive and user friendly. iSolved is always updating and improving things before they even become a problem. I like how they inform us of the new updates and provide us with the details of what is changing and how it will improve the usuage.
Payroll due dates and send to us at the beginning of the year, with email reminders for holidays. The support email address is fairly fast, within 24-48 hours. But if something is needed immediately, I can just call and they help me out right then.
Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far
We do not use the integration, so we have a csv file that I upload manually for payroll. That is our decision based on the software at our restaurants. Pages loaded fairly quickly, but reports to pdf lag about 15-20 seconds
The Bridge is great for self-service. The ticketing system is effective and people are responsive. I really like the chat feature which is available for many sections of ADP. Those agents are top notch and quick to get you an easy and correct answer
They are very responsive and they have support for the specific issues. Clients receive a dedicated Support Representative with a back up dedicated support team. They also receive an Account Manager who follows up quarterly to discuss the company and future needs. They do have a support ticket hub, but it still needs a little work to fine tune it.
In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.
At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.
We loved taking the course, we went through most of them before we went live and I believe that was very helpful. The online training helped us learn to navigate in the program. We still refer to the training and assign our managers and supervisors to it as well. I highly recommend using it. We have also been able to attend the Connect Conferences with are extremely valuable and we learn tips and tricks to help us better utilize our system.
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
The system was very cumbersome setting up as well as time consuming. There were times I just wanted to walk away and sometimes I did have to get up and walk away for a break and come back with a fresh perspective. The setup took me over a period of two to three months getting it to serve the purposes that we needed it two. I am very intuitive when it comes to computer software however getting all the right buttons checked in order for it to do what I needed didn't always work.
ADP Workforce Now has greater integration possibilities, scheduling and data management capabilities than Payworks. ADP Workforce Now is better designed for businesses with more complex needs. I have found ADP's customer service more responsive and better informed to help customize the product, reports, and/or just clarify instructions to complete payroll. Payworks may be better suited for small businesses with simply payroll needs, however ADP does offer the On The Go platform which stacks up well them, so I would advise someone to explore this option as well.
I used the other platforms in previous companies. isolved was in place when I started here 3 years ago. I found the system effective for the amount of staff we have. In previous roles I worked with larger groups and I am not sure in a restaurant industry or company of 1500 employees isolved is the right fit.
We have several departments that utilize the reporting, utilize the timecards and the system. We also have self service that is nice for all of our employees. This system allows us to designate what each group can see, and what employees can change, or who can clock in and out offsite
We are a company of about 135 people at 9 locations in 2 towns. We were able to set locations and departments, and also have each location seperate so only that manager can see their employees.
ADP Workforce Now handles all of our tax filing which frees up our time to do other things. They keep us compliant communicating updates on a timely basis.
Calculates payrolls accurately. Our management and employees have built a level of confidence due to the ease of pulling statements, year end documents etc.
A really nice feature is the follow up email what a change has been made to banking information. There were a couple of times the employee did not make changes to their account information. This kept their funds from getting routed into the wrong hands.
Electronic Timecards in the app - less room for error manually figuring punch cards and better use of time management.
Available Reports streamline my workload - Employee data, payroll records all at the click of a button in a report. Weekly, Quarterly and Year End data is easy access for all companies on one site.
90% Positive 10% negative on using personal cell phones for the app to clock in and out. Can't make everyone happy 100% of the time... we try though!
Positive impact on employees with the security settings on their phone. They didn't like the hassle in the beginning, but understood why it was important to protect their data.
