The Ivanti LANDESK ITSM Service Desk, powered by Heat (formerly the LANDESK Service Desk before LANDESK and Heat became Ivanti) was the company's ITSM / ITIL offering that has now been replaced by Ivanti Neurons for ITSM, the company's modern offering.
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Pricing
Ivanti LANDESK Service Desk (discontinued)
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Pricing Offerings
Ivanti LANDESK Service Desk (discontinued)
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Free/Freemium Version
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Premium Consulting/Integration Services
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Entry-level Setup Fee
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Ivanti LANDESK Service Desk (discontinued)
Considered Both Products
Ivanti LANDESK Service Desk (discontinued)
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Chose Ivanti LANDESK Service Desk (discontinued)
I set up RT (Request Tracker), some years back. I loved its price: free! Compared to Service Desk. The email handling in RT was also better than in Service Desk, to be honest. The management of people was very good, though at the time it didn't work well with AD, and these …
I was not part of the process of deciding between vendors during the purchasing of this product. Both of these have their pros and cons, if I were to pick now it would be a hard decision. I would like to note that Ivanti Service Manager has worked great for our environment.
They only system that I can compare against Service Desk is ConnectWise. With that in mind, I definitely see that Service Desk is much easier to maintain, design and improve. The visual representation of processes does assist with seeing how it's working. However, the window …
We chose Ivanti because at the time we wanted an on-premises solution that was powerful and allow for easy customization. We are now open to a cloud model and will move our install to the cloud in the future. Overall we felt Ivanti was on par with the competition and offered a …