JazzHR is an ATS and recruiting software. JazzHR aims to replace antiquated hiring processes like email and spreadsheets with an intuitive applicant tracking system that helps recruiters and hiring managers build a scalable and effective recruiting process.
$99
per month
UKG Pro
Score 7.6 out of 10
N/A
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
The tailoring option in JazzHR works the best for us, of the ones we evaluated. We looked at 10+ other products, including many that aren't listed here. Mostly newer companies that may offer some flexibility in the way we are represented when we advertise positions. And again, …
Before UltiPro, we used Zenefits for employee PTO tracking and benefits administration and Trakstar for employee reviews. Trakstar was frankly awful - much more difficult to set up and use than UltiPro is now. Zenefits was far superior to UltiPro for PTO review and approval in …
When it comes to service and support, there is no comparison between UKG, Ceridian, ADP, Workday or other HCM vendors out there. The support that we have received over the previous three years has been the best I've ever experienced in my 15+ years of working in human resources …
We used Sage ABRA for 20 years prior to moving to UltiPro. UltiPro was hands-down a much higher quality product and more user friendly. The reporting capability was very intuitive and helpful. We had limited reporting capabilities with Sage ABRA. We compared UltiPro to Paycom …
Unfortunately, Dayforce wasn't an original option from our executives. I would have preferred Dayforce since they have a much stronger Payment Services as well as Canada Payment Service.
Workday is the answer for much of what Ulti lacks but the price tag is cost prohibitive. Ulti has a lot in common with ADP Workforce Now, both the pros and the cons. If you hate ADP WFN, you'll struggle with Ulti too.
Ultipro was compared to other payroll/HR vendors. They were chosen due to their excellent customer service, willingness to be innovative in their product offerings and ability to meet our business reporting needs.
Verified User
Professional
Chose UKG Pro
BI reporting compared to ADPs reportsmith provides more of an analytical resource.
Honestly, the biggest factors are ease of use and empowerment to the end user. The other systems I have used didn't have all the functionality that Ultipro does. UltiPro offers a complete environment for HR management. This software seems to be ideal for the medium-sized …
Prior to UltiPro we used Ceridian; however, I was not part of the implementation team so I cannot speak to why we chose UltiPro. However, I can say that although we have found some shortfalls with UltiPro (previous versions of UTA and Performance Management) we have been …
Verified User
Administrator
Chose UKG Pro
Ultipro has much better customer service, everyone is friendly and willing to help. Another plus is you hear back from customer service at Ultipro very quickly. The reporting in Ultipro is top of the line. It is nice in payroll to see the employee's pay before having to run a …
Previously, we used the HR Module within the Microsoft Dynamics A/X ERP as our HRIS solution. The structure was cumbersome to manage. Tables were tied to each company. If you added data to one table, you had to add it to each table for each company. This made system maintenance …
Verified User
Vice-President
Chose UKG Pro
UltiPro does it's own implementation and Workday outsources.
Oracle requires huge development investments and extensive testing. The platform requires constant monitoring, and personal handling of bug fixes, patches, and upgrades. UltiPro is much more simplistic and doesn't require as much maintenance. You don't have to manage the …
We chose UltiPro because of the seamless integration, and customer retention numbers. The account manager relationship, vs the call center with ADP was also a huge factor. The ease of implementation and maintenance vs Kronos was also a large part of the decision.
Since it allows you to tag candidates based on their level of talent or potential utility to the company, it is best used to identify the best prospects in large operations, such as multi-franchise oriented businesses that cover all kinds of sales. It can be used to make periodic assessments of the level of employee growth in certain departments, and based on the results let us know if certain employees would do better working in another type of area, so that the overall work operations are more uniform. JazzHR could excel in departments that use a high level of reporting, as its administrative tools provide high content reports with statistics on the performance of each employee or candidate at different levels.
As a hospital with 1300 employees, we find that UKG is fully scalable and addresses all our needs with one product. UKG offers the Ready solution, which is aimed at smaller organizations. There are several different benefit solutions. Because of the other offerings, UKG products would work well for large, global organizations and smaller businesses that need automation and technology for payroll and timekeeping.
UKG has an amazing support team to reach out to if assistance is needed
All add-ons of UKG Pro integrate seamlessly making it a powerful software program
UKG Pro is very configurable to meet the specific needs of companies
It is easy to use and navigate
The mobile app is loved by all employees and provides on-demand access
The Ultimate Community is amazing!! On-demand information on all products and how they are used. Connect with other companies that use UKG Pro and learn from each other.
The Learning Centre is also amazing!! Learning right at your fingertips anytime, anywhere.
Onboarding and recruiting need an environment that is more stable and dependable.
Core Benefits could be enhanced to allow OE and LE events via the mobile app.
Service and support need to be increased; days and weeks now, when we first went live, it was minutes and hours.
Adapting all version of time management into one or two versions, at no cost to the customer would allow the resources from UTA, UTM and WFM Classic to be directed to future enhancements and would allow support services to be increased for the 2 remaining platforms.
It worked well for the majority of our needs and is still in use even though I've left the company. The Resumator was an interim solution until we found a system that integrated with all our other internal systems. However, we ended up staying with it because of ease of use
We have been a customer since 2015, we have gone to market and find that UKG Pro product is both user friendly for administrators as well as the employee. The qualify of support and service of UKG team is valued and we trust the product.
It's not a 10 due to the eTemplates. If those were less time-consuming to set up and if some common forms were available to select from already set up, then I would give it a 10.
Mobile App: Really easy to use and its nice to have an HR software that actually has an mobile application to be able to enter time and to take care of everything with. Web App: The system is relatively easy to use with maybe a little training at the beginning if you have used another system. But the site is really easy to use and a lot better having everything under one roof
For the most part UltiPro has been reliable, but it could definitely be better. There have been several notable server issues where we were unable to access the product or unable to utilize some of the features. Customer support is usually quick to respond to questions about these issues, but they do not proactively reach out to customers whose environments have been effected by outages
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
Each person I've spoken to have been helpful, positive and encouraging. Once you begin using JazzHR, they have intervals in which they reach out to you to see how you're doing or if you have any questions. When you're setting up, they review what you've done and offer praise as well as suggestions on how to make it work better for you. They offer webinars and online training videos to walk you through every process.
The quality of UKG Support is related directly to the UKG rep. who handles the issue. In some cases you get someone who really is good at supporting the product and others may not have as much experience and it shows
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
Most of the online training was very generic (to be expected) but we had specific requirements for configuration that could have been better addressed with more individual sessions earlier on from our project team. However, we did finally begin booking training sessions with our implementation team which were recorded, and so provided additional information for how to correctly configure and test the system.
A solutions consultant walked me through each step. It was easy. As I progressed in setting things up, their support contacted me to set a time to walk through any possible issues and make suggestions on a better way to set it up. At any time, if I had a question, they were available and there are also training documents and videos available.
Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.
Both Greenhouse and Lever at least seemed to have great products and great teams; they simply weren't worth 2-5X the cost for us. Now, let's be clear - a platform that helps you hire the best people is a certainly worth 2-5X (or perhaps 10X) the cost. However, for most small and medium businesses, the three platforms are very similar. Once you have ~100s of different positions or ~100,000 applicants, then a more advanced ATS could be worth the cost. For us, Jazz is excellent. We have about 8 types of roles and 250 employees, and we see the Jazz system working very well for us even as we grow to 1,000+ employees.
We used ADP WFN prior to switching to UKG. We interviewed three different payroll companies to see what our options were. UKG stood out and aligned with our company values. The sales team was very helpful and asked questions about what we were currently doing and how they could assist with simplifying things. I personally had a side meeting with them to see if there were options for a process that we manually process and if UKG could actually eliminate the process. We came to the conclusion that we weren't able to get it 100%, but we could pull 80% of what we needed from UKG, and then we would only need to manipulate 20% of the information. It was also determined from that meeting that we wouldn't need to pay extra to have a special report built. The customer service is what we were sold on. The other companies that we looked at didn't give us the confidence that their customer service would be any better than what we previously had.
Personally as a veteran user of UKG Pro, in past employers I have seen many amazing increases in employee engagement and ROI.
With QuVa, we are still very new to the UKG Pro platform and are just now beginning to get out of the implementation phase where we can start measuring the change. I will be looking for changes in Overtime spending to reduce as a result of more informative and actionable dashboards for managers to monitor overtime and timeclock abuses in real time. I am also expecting employees to engage more with new features being pushed out to the mobile app.