KeyMetric vs. Phonexa

I can only speak to our situation, where we use KeyMetric to track inbound calls for our online services, marketing and sales engagements and calls forward to multiple locations and agents across the country. As a smaller business, KeyMetric was easy to setup up, easy to purchase phone numbers, and all the features were automatically initiated immediately once we setup our account. I think their amazing customer support and service make it ideal for any business.

This is an all-inclusive lead management system and has the features to satisfy a multitude of businesses. The system helps spot data trends within minutes and gives managers and business owners the best analytical tools I've ever seen to date. It's best if you're looking to find ways to optimize and explore opportunities. It's also easily integrated and there's always a support team that's readily available to help you.

• Call and conversation tracking.
• Call recordings and transcription.
• Best customer service.
• Responsive support team.

• Trouble shoots any technical issues that you may come in contact with.
• Has made it user friendly for even those who are not too computer savvy.
• Reporting feature has multiple view options dependent on what you're looking for.

• More out-of-the box integrations.
• Enhanced custom reports.

• Adding a how to guide for all the hundreds of features it has.

• Helped improve our overall service and product performance.
• Helped maximize our marketing ROI.
• Helped greatly improve sales insights and ICP.
• Helped better understand our customer experience.

• Increased business opportunities.
• Built/analyzed the competition.