What users are saying about
2 Ratings
2 Ratings
2 Ratings
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Score 9.1 out of 100
2 Ratings
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Score 6.5 out of 100

Likelihood to Recommend

KronoDesk

I advise my customers to use it for all issue tracking, in business development as well as in business operations. An interface to operational systems is therefor very helpful and enlarges the value of the KronoDesk knowledge base, provided that this information is "open" to all users of all departments.
Peter A.A.M. Maas | TrustRadius Reviewer

Pobuca

Pobuca works well with small businesses. Your whole company can have access to contacts and can easily share contacts. It's easy to use and input information. It's simple to set up for all your employees. Having access to business cards with simply taking a picture is a nice feature. It's overall ease of use and simple interface makes it an effective program
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

KronoDesk
8.2
Pobuca
Organize and prioritize service tickets
KronoDesk
8.2
Pobuca
Expert directory
KronoDesk
8.2
Pobuca
Subscription-based notifications
KronoDesk
8.2
Pobuca
ITSM collaboration and documentation
KronoDesk
8.2
Pobuca
Ticket creation and submission
KronoDesk
8.2
Pobuca
Ticket response
KronoDesk
8.2
Pobuca

Self Help Community

KronoDesk
8.2
Pobuca
External knowledge base
KronoDesk
8.2
Pobuca
Internal knowledge base
KronoDesk
8.2
Pobuca

Multi-Channel Help

KronoDesk
8.4
Pobuca
Customer portal
KronoDesk
8.2
Pobuca
IVR
KronoDesk
8.2
Pobuca
Social integration
KronoDesk
8.2
Pobuca
Email support
KronoDesk
9.1
Pobuca
Help Desk CRM integration
KronoDesk
8.2
Pobuca

Pros

KronoDesk

  • As a system architect I have a clear overview of open issues through clear issue description and assignment to developers.
  • The overview and tracking are most important to me.
Peter A.A.M. Maas | TrustRadius Reviewer

Pobuca

  • Custom fields
  • Filtering
  • Editing
  • Alphabetical order, or however you choose to organize your list
  • Synchronized with your app and PC at the same time
Anonymous | TrustRadius Reviewer

Cons

KronoDesk

  • The possibility to create a system/subsystem/component/interface tree of the system landscape, to be used to more detailed issue associations and subsequent detailed planning and monitoring of issues.
  • A quick issue entry with the most important information would be helpful.
  • A "live" report that can contains my current "hot" issues would be helpful.
Peter A.A.M. Maas | TrustRadius Reviewer

Pobuca

  • It forces you to fill out information when you may not have it.
  • It separates by organization and person which isn't useful.
Anonymous | TrustRadius Reviewer

Alternatives Considered

KronoDesk

Several freeware/shareware tools like Bugzilla are missing integration with other systems.HP, IBM and CA like systems are too cumbersome and complicated for "normal" users, for me too much "hassle" to monitor issues and related information and links to other issues.
Peter A.A.M. Maas | TrustRadius Reviewer

Pobuca

We've used Outlook contacts and Office 365, but we couldn't dial from within the app, so Pobuca is a better option all around.
Anonymous | TrustRadius Reviewer

Return on Investment

KronoDesk

  • The ROI is reached faster and exponentially higher, depending on the number of users and cooperating business units.
Peter A.A.M. Maas | TrustRadius Reviewer

Pobuca

  • Shortened time looking for leads
  • Practicality in dialing direct from the app
  • Our custom fields help us a lot job-wise
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

KronoDesk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

KronoDesk Editions & Modules

On-premise Edition
1-User$791
3-User$661
5-User$591
10-User$491
20-User$4,9992
  1. Lifetime License per Seat
  2. Lifetime License (unlimited seats)
SaaS Edition
Single$191
3-User$231
5-User$191
10-User$161
20-User$101
  1. Per User per Month
Additional Pricing Details

Pobuca

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Pobuca Editions & Modules

Edition
Free$0
Pro$32
Enterprise$52
  1. per user/per month
Additional Pricing Details

Rating Summary

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