Luma vs. Stefanini Sophie

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Luma
Score 8.8 out of 10
N/A
Serviceaide headquartered in San Jose offers Luma, an AI virtual assistant designed for customer support.N/A
Sophie
Score 0.0 out of 10
N/A
Stefanini offers Sophie, an AI virtual assistant based on cognitive computing and artificial intelligence, with a focus on self-adaptation and both interactive and contextual automation—enabling her to achieve self-learning and human-like interaction.N/A
Pricing
LumaStefanini Sophie
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
LumaSophie
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
LumaStefanini Sophie
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
LumaStefanini Sophie
Small Businesses
ZoomInfo Chat
ZoomInfo Chat
Score 9.0 out of 10
ZoomInfo Chat
ZoomInfo Chat
Score 9.0 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
LumaStefanini Sophie
Likelihood to Recommend
8.5
(5 ratings)
-
(0 ratings)
User Testimonials
LumaStefanini Sophie
Likelihood to Recommend
Serviceaide
I can fast chat, share files, share screens, present, and collaborate on any work through a streamlined interface. it is very easy to use and accessible worldwide for meetings despite long distances between users, You can use it to meet people virtually using video and audio, making it easy to connect with people across borders. It saves a lot of time and is effective for both discussion and work meetings.
Read full review
Stefanini
No answers on this topic
Pros
Serviceaide
  • It provides quick replies to the customer with chat it has AI which determines and replies to frequently asked questions.
  • Without stating the whole sentence it understands what the user is going to express it helps to get a better approach in terms of communication stability.
  • The best part is effective and satisfactory support given by he service owners.
Read full review
Stefanini
No answers on this topic
Cons
Serviceaide
  • more accessibility
  • mprovement in the Spanish language
  • a friendlier system
Read full review
Stefanini
No answers on this topic
Alternatives Considered
Serviceaide
1. Cheaper 2. More user friendly for both the organisers and attendees 3. Better design
Read full review
Stefanini
No answers on this topic
Return on Investment
Serviceaide
  • It is a somewhat complex tool to use where the learning curve can be high, but in the long run, customer service agents feel that the work is lighter. They are able to attend and prioritize customer calls making all customers feel satisfied with our services.
  • The purchase of this software is an investment that is undoubtedly worthwhile because, in the medium and long term, the sales department will work better and will be much more productive.
Read full review
Stefanini
No answers on this topic
ScreenShots