Mattersight Predictive Behavioral Routing (discontinued) vs. OneTone.ai
Mattersight Predictive Behavioral Routing (discontinued) vs. OneTone.ai
Product | Rating | Most Used By | Product Summary | Starting Price |
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Mattersight PBR | Enterprise companies (1,001+ employees) | The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight. | N/A | |
OneTone.ai | N/A | OneTone.ai Automated Supervisor is used to monitor of customer communications and to identify issues leading to customer & revenue losses. OneTone.ai Automated Supervisor is an AI-powered tool for Customer Support & QA Leaders, which automates quality supervision of all written customer communications. Using OneTone.ai helps users to Save CS & QA Leaders and Supervisors time. Compare qualities of agents based on real-time data from their… | $39 |
Mattersight Predictive Behavioral Routing (discontinued) | OneTone.ai | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Mattersight Predictive Behavioral Routing (discontinued) | OneTone.ai | |
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Top Pros | No answers on this topic | |
Top Cons |
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Mattersight Predictive Behavioral Routing (discontinued) | OneTone.ai | |
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Small Businesses | 8x8 Contact Center Score 7.5 out of 10 | 8x8 Contact Center Score 7.5 out of 10 |
Medium-sized Companies | Zoom Contact Center Score 9.2 out of 10 | Zoom Contact Center Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 8.7 out of 10 | Calabrio Teleopti WFM Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Mattersight Predictive Behavioral Routing (discontinued) | OneTone.ai | |
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Likelihood to Recommend | 7.6 (4 ratings) | - (0 ratings) |
Usability | 8.0 (1 ratings) | - (0 ratings) |
Mattersight Predictive Behavioral Routing (discontinued) | OneTone.ai | |
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Likelihood to Recommend | Discontinued Products | OneTone.ai No answers on this topic |
Pros | Discontinued Products | OneTone.ai No answers on this topic |
Cons | Discontinued Products | OneTone.ai No answers on this topic |
Alternatives Considered | Discontinued Products | OneTone.ai No answers on this topic |
Return on Investment | Discontinued Products | OneTone.ai No answers on this topic |
ScreenShots |